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Mission Viejo INFINITI

Mission Viejo, CA

4.6
714 Reviews
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28471 Marguerite Pkwy

Mission Viejo, CA

92692

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Showing 714 reviews

November 22, 2024

Loved the buying process. The Manager Saul Carrillo made the buying process simple and easy. Sales team is friendly and makes you feel welcome when I first step in the dealers More

by Carlos Gonzalez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Saul Carrillo
Nov 27, 2024 -

Mission Viejo INFINITI responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

November 21, 2024

Huge shout out to the employees at Infinity of Mission Viejo. All were very attentive to me and were really nice even after asking one million questions. They really made my car shopping experience a drea More

by Ah30hernandez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erik Cespedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Iniguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Yamada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Kiernan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fernando Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Max Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Saul C.
Nov 23, 2024 -

Mission Viejo INFINITI responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

November 21, 2024

Hi everyone just want to give a big THANK YOU to the amazing employees at Infinity of Mission Viejo. Everyone who I had to speak with was very pleasant and helpful. They made my purchase process a succ More

by lourdes_chavez69
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erik Cespedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Iniguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Yamada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fernando Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Max Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Saul Carrillo
Nov 23, 2024 -

Mission Viejo INFINITI responded

Thanks again for the recommendation, and have an amazing day! thank you for taking the time to leave a review for us at Mission Viejo INFINITI. We're happy we could meet your expectations!

November 12, 2024

My wife and I wanted a new car and liked the Infiniti QX 60 and after shoppimg around we decided to choose Mission Viejo because we are very tied to the community and like to keep our business local. We More

by drplocher
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Erik Cespedes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jamie 3 stars, Saul Carrillo
Nov 14, 2024 -

Mission Viejo INFINITI responded

Drplocher, we regret to hear that you had this experience with us we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one.

October 28, 2024

I want to thank Jose, Miguel, & Jamie for helping me out and getting me in a car. I told them my situation and they made magic happen!!! Granted I didn't think they would be able to get me an approval since More

by chrisharvey0011
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Miguel Iniguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Rios & Jamie Sinhbandith
Nov 01, 2024 -

Mission Viejo INFINITI responded

Hi Chrisharvey0011, thank you for taking the time to leave a review for us at Mission Viejo INFINITI. We're happy we could meet your expectations!

October 08, 2024

*UPDATE AS OF 10/8/24*. .I really wanted to have a good experience, and I have done nothing but communicate issues as they have came up with the hope that things would get ha More

by tturrieta
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Erik Cespedes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Pagliassotti
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2024 -

Mission Viejo INFINITI responded

Hi Tturrieta, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one.

September 22, 2024

We recently purchased a QX55 from Infiniti Mission Viejo and it was a great experience. We worked with Brian, Jerry R and Erik on the purchase, and they were excellent. All three were very professional th More

by John P
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erik Cespedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry Rivera, Brian (a.k.a. Lima) - All five stars
Sep 30, 2024 -

Mission Viejo INFINITI responded

Hi John P, thank you for taking the time to leave a review for us at Mission Viejo INFINITI. We're happy we could meet your expectations! Thank you, and have a fantastic day!

August 03, 2024

Jerry is a great service advisor. He honest, knowledgeable, and provides updates in a timely manner. The mechanics provide quality repairs and are highly qualified. Thanks for taking More

by RaidersQ60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Pagliassotti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2024 -

Mission Viejo INFINITI responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! We are always more than happy to assist you if anything else comes up. Take care!

July 30, 2024

Great service department, always treated well and professionally. Maintenance and repairs are always completed perfect! More

by t.kiernan1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Pagliassotti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Kiernan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2024 -

Mission Viejo INFINITI responded

Hi T.kiernan1, thank you for taking the time to leave a review for us at Mission Viejo INFINITI. We're happy we could meet your expectations!

July 26, 2024

Service was very good, and I did not have to wait to long for them to complete it, will be back again for my next service, Thankcu More

by WEEDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Kiernan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2024 -

Mission Viejo INFINITI responded

Hi Weeda, thank you for taking the time to leave a review for us at Mission Viejo INFINITI. We're happy we could meet your expectations! We hope to be of service to you again in the future. Best wishes, Mission Viejo INFINITI

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