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INFINITI of Memphis
Bartlett, TN
269 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 269 reviews
July 17, 2021
I’ve experienced another dissatisfied encounter with a technician that over inflated my tires with fifty pounds and changed all radio stations, and forgot to replace my antenna. I didn’t register a compla technician that over inflated my tires with fifty pounds and changed all radio stations, and forgot to replace my antenna. I didn’t register a complaint, however I should have. More
by Scharron Crutchfield
Employees Worked With
Kelly
July 16, 2021
Staffing issues need to be addressed. I saw 10 salespeople doing nothing while the service department was underwater. Bad allocation of resources when there are not even enough cars on the lot to salespeople doing nothing while the service department was underwater. Bad allocation of resources when there are not even enough cars on the lot to sell and all the money is in the service department.. More
by morgan.cooley1
Employees Worked With
Marty Pryor
June 27, 2021
I will never purchase a vehicle from them again and I strongly recommend anyone else do the same. We purchased a 2015 QX80 from them less than 2 years ago. Paid thousands of dollars to have it certified strongly recommend anyone else do the same. We purchased a 2015 QX80 from them less than 2 years ago. Paid thousands of dollars to have it certified by them. We have only used them to service it. It has now had to be towed to them and used emergency roadside assistance 4 times - each time they said they could not find anything wrong with it and told us to come and get it. The last time that happened (yesterday) I warned them that we had a family trip planned for this week and really would feel more comfortable if they kept it and did whatever it took to diagnose and correct the problem. It is an Infiniti CERTIFIED vehicle under their warranty and yet they refused to keep it and find the problem. I am now 10 hours from home and the check engine light just came on. This dealership has caused my family countless hours of stress, worry, and frustration. My wife was in tears in their dealership just two days ago and she still received absolutely horrible service from several people including the Sales Manager who promised me a call back and never called plus a female whose name begins with an A who is supposed to help customers like us when they have issues with their cars but she only wanted to hand us off and walk away. Don’t let them do the same to you. More
by Steele
Employees Worked With
Amanda, Julius, Paul
June 09, 2021
My experience was excellent. The work was completed in a very timely manner and I was satisfied with the result. Mike was very helpful and professional very timely manner and I was satisfied with the result. Mike was very helpful and professional More
by Yenkb@aol.com
Employees Worked With
Jerry Aldridge , Marty Pryor
May 29, 2021
I had an excellent experience throughout the process. The sales, finance and all others personnel encountered were sharp, professional and very courteous. I was pleased with the the entire experience. The sales, finance and all others personnel encountered were sharp, professional and very courteous. I was pleased with the the entire experience. More
by Toutlaw33
Employees Worked With
Anthony
