Back

INFINITI of Memphis

Bartlett, TN

4.5
269 Reviews

3060 North Germantown Road

Bartlett, TN

38133

Directions

By Type

Showing 269 reviews

December 01, 2022

Great dealership that has knowledgeable salespeople and service department representatives! I’ve been a customer for many years. More

by supama5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Williams
Dec 05, 2022 -

INFINITI of Memphis responded

Thank you so much for the great review! We appreciate you and look forward to serving you again.

November 02, 2022

Don't communicate what is going on. Had to keep calling to find out how evaluation proceeding. More

by emsgolf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Only spoke with Jody, a service advisor
Nov 04, 2022 -

INFINITI of Memphis responded

We apologize if you are not being updated as frequently as you should be and Jerry, our Service Manager asked that you give him a call at your convenience to discuss this issue. While the wait has been extended for service due to unforeseen circumstances, we will always give you top notch service no matter what and strive for all our customers to receive a 5 Star Service. We hope that we can continue to earn your business in the future.

October 20, 2022

Have use this dealership over 10 years . First my husband now, me . I’m very satisfied with this location. More

by Curtis. wright1
Recommend Dealer
Yes
Employees Worked With
Ken Hubbard
Oct 24, 2022 -

INFINITI of Memphis responded

Thank you thank you for being a great customer! We aim to please and so happy to know we did. Thank you for your continued business and we look forward to serving you again.

October 09, 2022

Waste of breath to even go into it, they don’t care anymore about customer service or customer satisfaction. I have owned Infiniti’s for years, but this will be my last one due to bad treatment from b More

by carly1179
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Not singling out anyone
Oct 11, 2022 -

INFINITI of Memphis responded

We apologize for any issues you may have encountered during your visit to Infiniti of Memphis. We pride ourselves in always giving the best customer service possible. Please give Rob, our GM a call at your convenience so that he can better understand and work to resolve. Thank you in advance.

October 08, 2022

The service was Very clean, the service tech (Robert) was knowledgeable, courteous, and helpful. I was very satisfied. More

by Mslady
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert
Oct 11, 2022 -

INFINITI of Memphis responded

We are so happy to hear you enjoyed our 5 Star Service Experience. We aim to please at Infiniti of Memphis. Thank you so much for your business and we look forward to serving you again.

September 10, 2022

I have always admired the service that is provided to me by Infiniti of Memphis. Mike is always awesome to work with. More

by ssanders48
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike
Sep 12, 2022 -

INFINITI of Memphis responded

Thank you so much for the kind words! We work hard everyday to give our customers the best service possible and it's glad to hear we met our goal. I'll be sure to pass this along to Mike. We are looking forward to serving you again.

August 20, 2022

I have only had great experiences with Infiniti of Memphis. I am so glad I made the decision to purchase my vehicles there. The customer service is beyond approach. They make me fill special each time More

by Ajay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Ashwander
Sep 02, 2022 -

INFINITI of Memphis responded

Thank you so much for the great review! It makes us so happy to know we made our customers happy-that's our goal everyday. We appreciate you trusting us with your vehicle and we look forward to serving you again! Thank you for your trust.

August 11, 2022

Recently I had my 2018 q50 towed in for a snapped serpentine belt which is apparently common on these models. My service advisor Jody Wahlstrom was no help whatsoever , for one she was very condescen More

by Quinton Russell
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jody Wahlstrom
Aug 16, 2022 -

INFINITI of Memphis responded

Quinton, we apologize for any inconvenience or miscommunication during your recent visit to Infiniti of Memphis. I understand you spoke to Jerry our Service Manager and you and he are working to resolve this issue. We appreciate your business and hope that we can continue to serve you in the future. Thank you Quinton.

August 11, 2022

Love this location and the people. . I will always come to this location. Thanks for everything More

by gardnercheriqa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Lilley, Anthony Williams, Travis Alston, Louise Bridges, Ken Hubbard, Lyn Webb
Aug 16, 2022 -

INFINITI of Memphis responded

Thanks for the great review! We love to hear our customers love our service-we strive everyday to make sure we give top-notch every time you enter our doors. We appreciate your business and look forward to serving you again soon.

August 09, 2022

Brought my Q50 in for 60K maintenance check. Maintenance work was performed as stated--Thank you that the maintenance technicians still perform great work !!! But my service advisor did not sh More

by vanwormer.bernadette
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
jody worthal
Aug 16, 2022 -

INFINITI of Memphis responded

We apologize for any miscommunication with your service advisor during you visit to Infiniti of Memphis and we are sorry for any overcharge that you were given. Please give Jerry a call at your convenience so that he can resolve this matter. We appreciate your business and look forward to serving you again soon.

2
...