INFINITI of Memphis

Not as good as advertized Did not have a good experience with the salesman assigned to me when trying to purchase a QX80 vehicle. He was young, inexperience and condescending. Did not have a good experience with the salesman assigned to me when trying to purchase a QX80 vehicle. He was young, inexperience and condescending. He kept going to different managers to request permission to get closer to the price I wanted. The process end up being really disorganized. Manager A offered me something but it was not what I was looking for so i decided to look elsewhere. My salesman told me that he wanted my business and asked me to talk to manager B. Without knowing all the details of the manager A offer, he offered a better deal than manager A. My salesman was visibly upset at the new offer; it was clear that he receives more incentive by selling the car for the highest price possible. To finalized, the general manager did not approve what was offered to me by the manager and the sale man told me to go to other dealers in a very unprofessional manner. Then he turned around and left me, my wife and our baby in the lobby, i had to walk to his office and gather my belonging. There was no thank you or any signs of courtesy extended. To finalized, he saw me leaving and told me to peace out. More

Best car buying experience ever. Infiniti of Memphis is excellent. I have been buying cars and getting service work done on cars for over 30 years and I have never been taken care of Infiniti of Memphis is excellent. I have been buying cars and getting service work done on cars for over 30 years and I have never been taken care of the way they take care of me there. They are kind, attentive and willing to go out of their way to assist in every aspect, not just the purchase. It is though they become my personal assistance in meeting my needs both in service and in sales. This is my third purchase there in a row and I know where my fourth will be. More

Excellenrt Service My Infiniti was serviced on 9/27/2015. The Service Consultant, Micahel, was very courteous and professional. All repairs were done in a timely manne My Infiniti was serviced on 9/27/2015. The Service Consultant, Micahel, was very courteous and professional. All repairs were done in a timely manner and a loaner car was provided. My service included brake inspection, engine oil service, drive belt replacement , MPI inspection & V6 tune-up. More

Good service and timely The staff was friendly, fast and efficient. Jerry greeted me took my keys . Asked if I wanted the wash.. Offered me bottled water. Directed me to the The staff was friendly, fast and efficient. Jerry greeted me took my keys . Asked if I wanted the wash.. Offered me bottled water. Directed me to the customer waiting room. Offered to come and get me when the car was ready. More

Oil Change I came in for a routine oil change When I got to dealership they said it would take about hour and half I told them that something came up and I nee I came in for a routine oil change When I got to dealership they said it would take about hour and half I told them that something came up and I needed a car They said did not have any loaners available at this time The General manager over heard conversation and said that I could use his car That is service above and beyond Thank you Infiniti of Memphis Dr. Glenn Goldring More

service I took my new Infiniti into the dealership for the first time for oil change and a rattle noise I was hearing. They found the source of the sound, an I took my new Infiniti into the dealership for the first time for oil change and a rattle noise I was hearing. They found the source of the sound, and while it was in the shop, I was in a nice clean loaner. I was very happy with the service center, and my advisor. More

Great Service My QX56 had service and repairs to be done and everyone went out of their way to make it a great experience. I was given a loaner car so that I still My QX56 had service and repairs to be done and everyone went out of their way to make it a great experience. I was given a loaner car so that I still had something to drive. Micheal kept me informed along the way. More

Dealer not very responsive These people acted like they did not want to sell us a car. Getting a quote was like pulling teeth, it took me following up multiple times to get som These people acted like they did not want to sell us a car. Getting a quote was like pulling teeth, it took me following up multiple times to get someone to call me back and give me a quote. The dealership would not even honor the ad they have on their website. They said that the fine print said that they did not have to honor the ad. Worst car buying experience ever especially given that we were there to spend $80K. We called the Infiniti dealer in Nashville which was very friendly and responsive and bought the vehicle we wanted for $180.00 per month less than the Memphis dealership. More

Very good experience. Spencer kept me informed of how the repairs and service of my G37 was going. Would highly recommend this dealership for service. the repairs and service of my G37 was going. Would highly recommend this dealership for service. More

WE had a great buying experience with Mike Butler and the Infiniti team. Everyone was kind and helpful. We would recommend this dealership to a friend . Infiniti team. Everyone was kind and helpful. We would recommend this dealership to a friend . More