INFINITI of Memphis

integrity they seem to express concern to meet my expectations in addressing what I really wanted in a vehicle and help to maintain and stay in limits of my bud they seem to express concern to meet my expectations in addressing what I really wanted in a vehicle and help to maintain and stay in limits of my budget.Brian is the best salemans I've ever worked with in all my experience of buying cars . on a scale of 1-10 I'd give him an 11 More

Service Department The Service department is always attentive and eager to assist in anyway! The lounge area while waiting is very comfortable. Your assigned consultan The Service department is always attentive and eager to assist in anyway! The lounge area while waiting is very comfortable. Your assigned consultant is always keeping you updated. The detailing of the car is wonderful when your car is ready! A customer for life! More

A pleasure to deal with! After doing a great deal of research, we were focused on either the Lincoln MKX, or the Infiniti QX60. After reaching out on line to Infiniti of Memph After doing a great deal of research, we were focused on either the Lincoln MKX, or the Infiniti QX60. After reaching out on line to Infiniti of Memphis, I was contacted by Tony Busby. It wa the first time, in many years of car buying, that I genuinely liked a car salesman. Tony was, simply stated, outstanding. Thoroughly knowledgeable, well versed in his product, and very accommodating. I never felt the usual " what will it take to get you in this car today" pressure, instead getting my questions answered, and plenty of information to assist me in making a decision to purchase. While this is our first Infiniti, and it is very early on in the ownership experience, I fell highly confident going forward as an Infiniti owner. If you are considering an Infiniti, you owe it to yourself to consider Infiniti of Memphis, and particularly,Tony Busby. More

Resolved some of the issues with purchased car The dealership did address the most important issue (the check engine light) that arose after the purchase of a Volvo XC90 from them. Employees Brian The dealership did address the most important issue (the check engine light) that arose after the purchase of a Volvo XC90 from them. Employees Brian Malone in sales and Terry Davis in services were especially helpful. Car is running well so far, although other smaller issues persist. More

Trouble with purchased car, but dealer supportive, helpful We purchased a Volvo XC90 from Infiniti of Memphis. After just a couple of drives over a few days, the check engine light came on. Also, the left rear We purchased a Volvo XC90 from Infiniti of Memphis. After just a couple of drives over a few days, the check engine light came on. Also, the left rear door won't open from the inside, something we were unaware of. However, the people at the dealership have been very helpful and supportive, and have said they will fix everything. Dealer is also replacing a defective YAW sensor on our car, as was agreed upon before purchase. Overall, pretty good experience, and dealer accepted full responsibility for the car they sold us, no questions asked. I would say it is a very good dealership, and they go above and beyond to make the customer feel happy and appreciated. More

An unexpected pleasure Normally I view dealership maintenance people with caution. I bought my G37 convertible used and expected to be treated like an outcast when I brough Normally I view dealership maintenance people with caution. I bought my G37 convertible used and expected to be treated like an outcast when I brought it in to Infiniti of Memphis for a rattle in the top mechanism. To my surprise the service manager went right to work on getting the car checked out and insisted that I take one of the maintenance loaners until they could figure the rattle out. They kept my car for a week and when I picked it up they explained that a service bulletin had been issued against the top mechanism which they complied with and that they had also serviced the car. The service manager insisted that there was no charge for any of the work and appologized for keeping the car for so long. The car is now rattle free. I now have a new benchmark for customer service and Infiniti of Memphis has a customer for life. More

Another good experience I just leased my second vehicle from Infiniti of Memphis and once again it was an excellent experience. Our salesman, Mike Butler, makes the process I just leased my second vehicle from Infiniti of Memphis and once again it was an excellent experience. Our salesman, Mike Butler, makes the process of getting a new car wonderful and with absolutely no pressure as to what to do. Helpful and informed information was provided in assisting me to focus on what I wanted and needed on my Q70L model. More

Solid Performance I own a 2005 G35 that needed service. Made an appointment via their website that was cumbersome, not intuitive at all. But i got through that, and th I own a 2005 G35 that needed service. Made an appointment via their website that was cumbersome, not intuitive at all. But i got through that, and the rest is a great story. I arrived early and was greeted with a smile, took care of me then and off i went in a loaner car. The work was completed early and when i arrived to retrieve it, it had been washed (a 3 star wash job) and looked good. I was greeted by my name, papers ready for payment and took care of it in minutes. Overall a great experience: nice people, greeted with a smile and the exterior of the car looked better than when i bought it in. They also took my payment with a smile but I expect that as I do in my business. The weakest part of this experience was their website and thankfully, i can just call them and talk to a person instead. Thanks Infiniti of Memphis! More

Awesome!! My wife and I purchased a car last month. The experience was awesome from the time we entered the front door until the time we left with our car. Ever My wife and I purchased a car last month. The experience was awesome from the time we entered the front door until the time we left with our car. Everyone was so friendly. Our salesman, Mr. Clarence Mitchell, took care of us from the beginning to the end. It is always great to have an awesome salesman with great customer service skills, and someone who is knowledgeable about the car that you are purchasing. More

Service From the moment you drive into the service bay, warm greetings from Jerry and staff personnel is the standard. Your service advisor appears with a From the moment you drive into the service bay, warm greetings from Jerry and staff personnel is the standard. Your service advisor appears with a brief Q & A of any additional problems to be checked and then you are off to a comfortable environment to wait until the service has been completed. I have been an Infiniti customer since 1997 and the quality of service has not declined over the years. (I do not like the distance to this dealership.) Gerald, my advisor kept me posted on the progress of my car. Bravo! More