INFINITI of Memphis

Each time I bring my vehicle for service I am provided excellent customer service!!! The vehicle is also taken care the first time. excellent customer service!!! The vehicle is also taken care the first time. More

Jeff Scola in the Service Dept is reason enough to purchase from Infiniti Memphis- he’s knowledgeable, friendly, gracious and accommodating, He keeps his promise of “I’m gonna take care of you MY frie purchase from Infiniti Memphis- he’s knowledgeable, friendly, gracious and accommodating, He keeps his promise of “I’m gonna take care of you MY friend and get you in and out of here” More

I am a 2X repeat customer with Infiniti of Memphis, and have never regretted purchasing the G35 nor the QX80. The service representatives, especially Jeff Scola, are always welcoming and helpful in explai have never regretted purchasing the G35 nor the QX80. The service representatives, especially Jeff Scola, are always welcoming and helpful in explaining needed/required services. More

Always a great experience! Professional and customer centric. Some of the best customer service we get on a regular basis when visiting Infiniti of Memphis. You are in good han Professional and customer centric. Some of the best customer service we get on a regular basis when visiting Infiniti of Memphis. You are in good hands with Jeff! More

Mike is the best! Very patient and his communication was great! Everything that he told me would happen did, and in a timely manner. I would definitely recommend this Very patient and his communication was great! Everything that he told me would happen did, and in a timely manner. I would definitely recommend this dealership to my family and friends! More

Infiniti of Memphis is a great dealership. Customer service is always on point. I appreciate that. Customer service is always on point. I appreciate that. More

Jeff Scola always makes my service appts as convenient and as easy as possible - complete with a loaner this time. You guys have a very clean, well organized dealership. Thanks for your service. and as easy as possible - complete with a loaner this time. You guys have a very clean, well organized dealership. Thanks for your service. More

I always receive professional service at this dealership. Jody, my service consultant, always gets me taken care of in a timely manner. Jody, my service consultant, always gets me taken care of in a timely manner. More

This is the worst place ever to do business and I am surprised they are still around. First, I have had several things happen to my car and when I drive up, I have to wait 15 minutes in the car, before surprised they are still around. First, I have had several things happen to my car and when I drive up, I have to wait 15 minutes in the car, before even getting acknowledged. Second, they act as if they are being interrupted and hate their job. Sir/Mam, I didn't ask you to sign up for this position. Not friendly at all and it's as if they hate to see me coming. One time I spent over $1,000 having repairs to my car (Robert: service person) and they didn't even do the job properly and even attempted to get more money out of me from their failure. Had to escalate the situation and complain to the manager Jerry. Eventually we came up with a solution after all of that. I even had an hourly worker talk to me in a degrading manner on one visit and told me to get out of the car and find someone myself. That was a slap in the face. Even this morning on 01/21/23, I visited to have them take away a tire notification in my car and was told that it would be $82 which I have had this done before several times for free (Kelly). In conclusion, it's all about nickeling and diming clients and they have horrible attitudes. I think everyone there needs a nice vacation. Maybe that would help. And in the future, you couldn't pay me to drive and deal with this company. I will be looking into BMW, Audi, or Mercedes. This place deserves 0 stars and I moved back from Tampa and those people at the dealership are much friendlier. Go figure. More

Very nice and professional experience. We are friends with Rob and so we preferred buying from him. The salesperson was Louise. She was a pleasure to work with. She was very willing and he We are friends with Rob and so we preferred buying from him. The salesperson was Louise. She was a pleasure to work with. She was very willing and helpful. She was very nice as well as professional More