Grand INFINITI of Macon

If I could give no stars, I would. This "dealership" has NO customer service as it was very xxxxty. Trying to take advantage of a single mother. Saying the car will be there a certain This "dealership" has NO customer service as it was very xxxxty. Trying to take advantage of a single mother. Saying the car will be there a certain day and it wasn't, they were playing games. Said to come back Monday when they could've had the car there that day. Anyways, the Salesman tells us that we're not locked in, okay great. We decided to go a different route as we found her a great deal on a car that'll be very reliable for her and the kids. We went back up there to grab the keys and tell them we went a different route AND THEY WOULD NOT HAND THE KEYS OVER TO HER VEHICLES THAT WE WERE TRADING IN! The GM, managers, salespeople and the ladies at the front desk were all laughing at us because they weren't gonna give up her keys as they "claimed" they already funded the deal. No y'all didn't! she doesn't have the car and we called the bank, etc. PLUS THE DEAL WASNT DONE! Deal is never done till you drive the car off the lot. Us women knew that and were not dumb like they tried to make us feel like. SO THEREFORE, I DO NOT RECOMMEND THIS DEALERSHIP TO ANYONE! And if y'all do decide to go, DO NOT GIVE UP YOUR KEYS! They will try to trap you thinking the deal is done when it isn't!! Infiniti of Macon, YALL ARE TRASH! Y'all need new people to run the place that has great customer service!! More

A great experience with this dealership and the Salesperson, Janae Richardson as she assisted my husband and myself in the purchase of a previously owned vehicle. She was professional, kind and co Salesperson, Janae Richardson as she assisted my husband and myself in the purchase of a previously owned vehicle. She was professional, kind and courteous, an asset for this business. More

This dealership is completely unprofessional. The entire time I was dealing with them I just kept getting the feeling that they have no idea how to sell a car. They are not responsive to question The entire time I was dealing with them I just kept getting the feeling that they have no idea how to sell a car. They are not responsive to questions or requests and instead just keep ignoring everything you ask them. I'm buying from a distance and they sent me a video that looked like it was shot by a 5 year old with an iPhone 4, with no commentary or pointing out of known issues, blemishes, etc. I felt like I had to teach them how to sell a car. It's no wonder the car I was looking at has been on the lot two months, they do not inspire confidence in a buyer. More

Left bolts out of caliper and it fell off. Charged for multiple parts that did not fix car. Will not honor part, labor warranty. Will not work on car anymore. Started out great ended terr Charged for multiple parts that did not fix car. Will not honor part, labor warranty. Will not work on car anymore. Started out great ended terrible. Management will not even take calls. More