INFINITI of Lynnwood

I purchased a used 2008 Infiniti FX35. I began the purchase process using Edmunds.com and KBB.com to research a reasonably priced crossover SUV with the greatest positive feedback from prior users. T purchase process using Edmunds.com and KBB.com to research a reasonably priced crossover SUV with the greatest positive feedback from prior users. These websites also provided a fair market value for the exact model and configuration that I decided to purchase. Then using craigslist.com and autotrader.com, I located cars at various dealers that matched my interest. Using only email and the telephone, I negotiated with Ken Galimanis for an exact purchase price, a slightly above blue book value for my beat up twelve-year old Nissan, and remarkably good financing terms for the used car. After setting a time to test drive the car, I arrived an hour late. And although Ken Galimanis was busy with another customer, George Riad had the car ready to go for a ride. I am an engineer and physician from the Rocky Mountain states, and thus, born with a heavy foot for the accelerator. George Riad let me test drive the car as I would drive it . . . fast and aggressively. No sales pressure at all during the hour-long test drive, just questions on my part, and patient answers from him. Naturally, it was raining in Seattle, so I stopped by a townhouse complex and borrowed a carport to get out and examine the exterior, and again he did not pressure me to hurry. Back at the dealership, after the drive, Ken Galimanis further reduced the interest rate an additional 0.4%, while keeping everything else exactly as previously negotiated. They very quickly approved my credit application, and then I told them I'd like to chat with my wife about the purchase, and needed a few hours to do so. Surprisingly, they seemed okay with me walking away, and did not apply any sales pressure. Instead, Ken Galimanis gave me his cell phone number and asked that I call when I made a decision. After agreeing to buy, I arrived back at the dealership at 6 p.m. to complete the purchase contract with Shannon Fulcher, also pleasant individual, and patient even though I was most definitely keeping them past the 7 p.m. expected closing time. My only disappointment was the cost of the 3M Scotchguard paint and glass protector. I will purchase it eventually, but when applied at the dealer is very expensive. However, Shannon Fulcher pointed out that I would only break even by purchasing prepaid oil changes, and so she actually discouraged me from spending the extra money. Amazing integrity, and sadly, completely unexpected when purchasing a car. Finally, well after closing time, George Riad presented me with a freshly detailed car, and he spent another 30 minutes ensuring I understood all the essential features of the navigation, hands-free cell, adaptive cruise, etc. I cannot imagine a smoother experience buying a car. And I have only the very best recommendations for this particular dealership and the specific individuals I worked with. As the car accumulates miles, I will post my experiences with the service department. More

Usually I'm skeptical if I see all reviews are perfect scores. But we could not be happier with this car buying experience. Our contact person, George Riad, was such a sincere and straight forward person scores. But we could not be happier with this car buying experience. Our contact person, George Riad, was such a sincere and straight forward person. There is no game playing at all. He found us the car we are looking for and provided detailed information. He also made many very helpful suggestions to us. When dealing with price, his manager Mitch sat with us for the session. It was straight eye to eye conversation. No back-and-forth "approval" is required. They offered a great price and also added some freebies. If any draw backs, I'd say that we wish the paperwork was done much more efficient. We run into the lady who is new. Our deal was the first one she has ever done. It took a looooong time. But everyone was nice and friendly throughout. More

We received way better service and pricing than we expected. From the beginning the staff was friendly and we never got pressured into buying a car (other dealerships would have). We received frequent expected. From the beginning the staff was friendly and we never got pressured into buying a car (other dealerships would have). We received frequent updates on the status and repair of our car. We didn't mind that our repair would take longer because we were provided a free loaner car for the time. Tim was very friendly and personable. He helped us find the best pricing and even informed us of discounts they offered. We're so satisfied with our service we will definitely be back for future repairs and even regular maintenance. More

I had an excellent experience at Kuni Westside Infiniti in Lynnwood. I was interested in a used Mercedes on their lot and dropped in to check it out. Ken Galimanis was very helpful, wrote down and found in Lynnwood. I was interested in a used Mercedes on their lot and dropped in to check it out. Ken Galimanis was very helpful, wrote down and found the answers to all my questions, and was a critical part of making the experience really good. Sales Manager Terry Kuenzi was also a pleasure to work with. I wound up purchasing the car, but there was a minor issue they promised to fix so we made an appointment for the following week. Again, everything went as scheduled, no surprises, the work was done correctly and on time, etc. The bottom line is that I feel like I received a good deal, I worked with people that I thought were very professional and trustworthy, and I would happily recommend this dealer to others. More

I went in for an oil change and to replace my left power-window motor. These guys did it for less than any other dealership around and even lower than a local mechanic shop's price. Also, they went ah power-window motor. These guys did it for less than any other dealership around and even lower than a local mechanic shop's price. Also, they went ahead and replaced some parts due to a recall. Overall, I was very satisfied with them. If you have an Infiniti, I would highly recommend going to these guys and giving them a try. More

This was my second service appointment with Kuni and both were great experiences. Everyone was so friendly, especially Gary. This appointment involved warranty work as well as service and a loan car was pr were great experiences. Everyone was so friendly, especially Gary. This appointment involved warranty work as well as service and a loan car was provided for my use. Gary kept me informed of progress along the way and made everything easy and convenient for my schedule. I would highly recommend this dealership. More

Best car-buying experience ever as a single woman. I was looking at Acura and Lexus, but I loved the low-key, no pressure approach and emphasis on courtesy and customer service. Ask for Ken if you stop in. looking at Acura and Lexus, but I loved the low-key, no pressure approach and emphasis on courtesy and customer service. Ask for Ken if you stop in...he is very good at listening to what your needs are and finding the car that best suits your needs. He was also very flexible in working around my schedule, and I wasn't forced to sit through 2 hours of negotiating hell in a tiny office - ba da bing, ba da boom - we were done and everyone was happy. I love my G37x! More

great people and great prices. everything was easy and smooth. i do like their email notification of service performed, makes it easier and saves time on phone conversations. loaner car was good and new. smooth. i do like their email notification of service performed, makes it easier and saves time on phone conversations. loaner car was good and new. price was much cheaper than other dealership. More

Kuni Westside Infiniti (KWI) has one of the friendliest, and the most professional staff in the business. My car buying experience at KWI was pressure free. Chris, and George were very patient with me. They and the most professional staff in the business. My car buying experience at KWI was pressure free. Chris, and George were very patient with me. They let me test drive any car I chose. Terry, the sales manager, helped me with the pricing. Tim, the proud service manager, answered my service related questions, and showed me his organized, clean, and high-tech service bays. The money man, Michael was thorough, and answered my questions patiently. I left KWI with a big smile on my face, and a nice car to drive! Thank you, guys! Jeff More

This was by far the best customer service experience for me. I visited Inifinity of Kirkland and they wouldn't let me test drive w/o a credit check. All the parties involved were GREAT as Kuni and I will r me. I visited Inifinity of Kirkland and they wouldn't let me test drive w/o a credit check. All the parties involved were GREAT as Kuni and I will recommend them to my friends and family. Thanks you Kuni for your excellent service and for working such a great deal with a low interest rate! More