INFINITI of Lynbrook

Buyer beware He promises you the world, until you purchase a vehicle And then he avoids your phone calls and has every excuse not to do what he promised he wil He promises you the world, until you purchase a vehicle And then he avoids your phone calls and has every excuse not to do what he promised he will... do yourself a favor and don't buy a vehicle from this deal . They own a few dealers so pick one from the other dealer .. thanks for nothing Scott More

It was pleasent. It was a pleasant experience. Both Steve and Scott did not use high pressure sales tactics to get the car sold. They were helpful and informative on It was a pleasant experience. Both Steve and Scott did not use high pressure sales tactics to get the car sold. They were helpful and informative on the sales and financing process. I would absolutely buy another car from them. More

Dinner & a Car My wife and I came in because she had her I on the QX60 Scott order a nice Italian meal minus the wine and my wife got the car she wanted. Njeri sav My wife and I came in because she had her I on the QX60 Scott order a nice Italian meal minus the wine and my wife got the car she wanted. Njeri saved the day with the sale. More

My recent lease I recently leased a brand new q50 premium from this dealership. I agreed to the make model package and price verbally and awaited delivery. It took 6 I recently leased a brand new q50 premium from this dealership. I agreed to the make model package and price verbally and awaited delivery. It took 6 days until my car arrived. When it did finally arrive it was 8pm this past Monday night. I signed all the papers and gave the delivery guy the down payment. He handed me the keys and left. It was raining on Monday night and due to the weather I made a huge error and did not go inspect the car. The only thing I looked at was the outside of the car and made sure it said 3.0 on the side of the car as was agreed upon. I looked at the keys and noticed a tag on it - it said test drive. My heart skipped a beat. I've always heard of the stories but fortunately never experienced it. I quickly went outside in the rain and got into the car. Turned it on and looked straight at the odometer - it said 381 miles. At no time throughout the entire transaction was I ever informed that I would be receiving a test drive car. I was fuming. I started looking around the car and noticed quite a few things that I was promised were missing. No heated seats, No power tilt. No user memory. No reverse tilt mirrors no heated steering wheel etc etc. I realized I was about to start a brand new 39 month lease with a car I did not agree upon. The following day I called the dealer. I explained to him the situation and he said there was nothing he could do about it. I called infiniti customer service and was told my information was not in the system yet. Pleased to hear this information - I called the dealer back to tell him to stop the paperwork on this car, get me the car we actually discussed and agreed upon and we'll call it a day. He then told me to not be so worked up about 381 miles. I told him that while I dont appreciate that he pulled a fast one on me by sending me a test drive car I was fuming that he didnt send me the premium package car I am paying for. He asked what I was talking about so I went on to explain all the items that are lacking and he sounded shocked. He then tells me that HE made the mistake and didnt realize that Infiniti changed the packages this year and that I got a premium car without the premium plus package. I told him to fix this. He called me back to offer me a free damage waiver for the car. I know I signed the papers. I now know I pretty much have zero options and will be stuck with my barely there q50 3.0 premium because of an incompetent salesman at this dealer. Use this dealer at your own risk. More

Amazing Dealership I have given Infinity of Lynbrook Dealership a 5 Star rating. Scott Gallo, the used car manager was friendly, helpful, very curtious and professional. I have given Infinity of Lynbrook Dealership a 5 Star rating. Scott Gallo, the used car manager was friendly, helpful, very curtious and professional. I come from Brooklyn, NY and it was well worth the extra drive. I would definitely recommend this dealership. Our salesman Juan Lopez made our experience wonderful, he was also professional, and made us feel at home. More

"Infiniti experience was excellent" I have purchased a 2011 Infiniti QX56 at Infiniti of lynbrook and it was a great experience with excellence service.Scott Gallo, Dyamon Davis, and Mar I have purchased a 2011 Infiniti QX56 at Infiniti of lynbrook and it was a great experience with excellence service.Scott Gallo, Dyamon Davis, and Martin osa were awesome sales rep's. They treat us like family and made me and my husband felt at home. They were very patient with us. They helped us choose the vehicle we really want and definitely they got us the one we have chosen the right model and color. Me and my husband are very happy and excited with our new vehicle and I will recommend anyone to go there,due to the service is excellent. More

Excellent Scott Gallo was amazing to Work with! If I could lease a new car more often then 3 years I would getting it with him at infinity of lynbrook! I have a Scott Gallo was amazing to Work with! If I could lease a new car more often then 3 years I would getting it with him at infinity of lynbrook! I have already told all my friends and family about my experience and am hoping they will go see infinity of lynbrook as soon as they can! The showroom was beautiful, service was great and prices were the absolute best! More

Excellent caring service I have purchased 2 Infiniti cars from Infiniti of Lynbrook. I was fortunate to work with Scott Gallo both times. He is caring, genuine and a good lis I have purchased 2 Infiniti cars from Infiniti of Lynbrook. I was fortunate to work with Scott Gallo both times. He is caring, genuine and a good listener if the customers need. He tried to know his customers and treats clients as friends. I give the Infiniti family a five star for outstanding customer service. Infiniti is am awesome brand that stands by their quality and performance. Everyone loved my car. I highly recommend it. More