INFINITI of Lynbrook

Terrible Service Department. I would give ZERO stars You're service department staff are the worst I have ever encountered out of all of the years I have been with Infiniti. If I could give ZERO stars I You're service department staff are the worst I have ever encountered out of all of the years I have been with Infiniti. If I could give ZERO stars I would. By far the worst service department I have ever been to. I have had 3 Infiniti's and have gone to Manhasset, Bayside and Massapequa and never got treated the way I was here. I came in for a flat because I have run flat tires and tire insurance. When I came in I wasn't even acknowledged as the lady at the front desk continued her personal conversation with her colleague speaking about how much she cant stand the employees that work there then I was told to just wait. After about 8 minutes of waiting, A service advisor came out and asked if I was waiting for someone in particular. I advised her I was just told to wait. She asked the lady in the front if she should call someone. The lady behind the front desk said "I don't care Im not anyones babysitter cant you see Im on the phone" After waiting for about 10 minutes an older gentleman came to the front and said he will help me. I gave him my name he started to look me up I told him I had a flat and he then responded to me " well I don't see that you have an appointment' So I told him, I would'nt have an appointment because I just got a flat tire and this was the closest location. He then proceeded to tell me that they do not fix run flat tires so he cant help me. Matter of fact they don't sell cars with run flat tires. I advised him I have insurance through Infiniti and pay for it through my lease do all Infiniti's not sell the same cars with the same options? He said well I cant help you. I asked if Massapequa was close to this location and he said I guess. I then had to drive 26 minutes to Massapequa on a flat. My question is as an Infiniti service department if you are stating you do not fix an issue related to the safety of your client why wouldn't you try to be accommodating to your client in ensuring you do everything in your power to make sure they get to the next service department safely? . Lynbrook should be ashamed of themselves. With the poor reputation you have you would think your location and its employees would want to do better, especially for your brand. More

Great People & Service I would recommend this dealership to anyone because they really do make you feel welcome and not like they only want a sale. Also very patient I would recommend this dealership to anyone because they really do make you feel welcome and not like they only want a sale. Also very patient More

Overall it was excellent I have been with Infiniti for the pass 8 years or more and the service there are excellent, especially the sales rep Keston. He is the best I met so I have been with Infiniti for the pass 8 years or more and the service there are excellent, especially the sales rep Keston. He is the best I met so far, he knows everything about the cars and give you the best deal. More

I bought my second CPO from Infiniti of Lynbrook Bought a FX35 Infiniti from Joe Mele in April 2014. Was a great car, so went back. Joe and Keston Alexander put a great deal together and seamlessly p Bought a FX35 Infiniti from Joe Mele in April 2014. Was a great car, so went back. Joe and Keston Alexander put a great deal together and seamlessly put me into Q70 CPO 2016. I also worked with Russ Archer whom provided the finance. Russ worked to lowered my monthly payment. Keston came through with the trade up, Newer car and Lower payment. That never happened to me before. I highly recommend these professionals to my family and friends. Keston Alexander, Joe Mele & Russ Archer. More

Friendliness, professionalism I am very satisfied and happy with my purchase. Mr Allan Rosenberg is calm, knowledgeable and understanding of the type of vehicle, price I wanted I am very satisfied and happy with my purchase. Mr Allan Rosenberg is calm, knowledgeable and understanding of the type of vehicle, price I wanted More

Keston Alexander is awesome Keston Alexander is an awesome sales person. He was attentive to our needs and enthusiastic about his job. He took the time to make us feel extremely Keston Alexander is an awesome sales person. He was attentive to our needs and enthusiastic about his job. He took the time to make us feel extremely comfortable and welcomed. He did not hesitate to negotiate. Great guy!! More

Satisfied with my purchase Will recommend sales rep Keston Alexander for all your needs. He is professional with calm demeanor but more importantly informative about these cars Will recommend sales rep Keston Alexander for all your needs. He is professional with calm demeanor but more importantly informative about these cars and answered all my questions. I came in nervous but he put my mind at ease and assured me I was making the best decision. I absolutely love my QX50, it's such a smooth ride and I feel safe driving it. If your interested in Infiniti stop by Lynbrook dealership, their customer service is outstanding, More

Awesome great people to work with I’m not a fan of buying cars, I’ve tried almost all types of cars and different dealers because I haven’t felt like I found the best car/dealer yet. I’m not a fan of buying cars, I’ve tried almost all types of cars and different dealers because I haven’t felt like I found the best car/dealer yet. Everyone was super friendly and helpful. I didn’t feel pressured, or taken advantage of, and I felt like people genuinely cared. I checked online with comparison sites and they literally gave me the best deal possible. I’m shocked how satisfied I feel with that purchase. In the end everyone in the office came by to congratulate me. Grateful! More

Great customer service Keston was a great help in finding the car I was looking for. Was in and out, deal was made in just a few hours. Very happy Keston was a great help in finding the car I was looking for. Was in and out, deal was made in just a few hours. Very happy More

Amazing Keston the dealer was outstanding and very knowledgeable about his job !!!! Got my car trade in for a better car and adorable monthly payment for my Keston the dealer was outstanding and very knowledgeable about his job !!!! Got my car trade in for a better car and adorable monthly payment for my new car . More