INFINITI of Lynbrook

Terrible Service Department. I would give ZERO stars You're service department staff are the worst I have ever encountered out of all of the years I have been with Infiniti. If I could give ZERO stars I You're service department staff are the worst I have ever encountered out of all of the years I have been with Infiniti. If I could give ZERO stars I would. By far the worst service department I have ever been to. I have had 3 Infiniti's and have gone to Manhasset, Bayside and Massapequa and never got treated the way I was here. I came in for a flat because I have run flat tires and tire insurance. When I came in I wasn't even acknowledged as the lady at the front desk continued her personal conversation with her colleague speaking about how much she cant stand the employees that work there then I was told to just wait. After about 8 minutes of waiting, A service advisor came out and asked if I was waiting for someone in particular. I advised her I was just told to wait. She asked the lady in the front if she should call someone. The lady behind the front desk said "I don't care Im not anyones babysitter cant you see Im on the phone" After waiting for about 10 minutes an older gentleman came to the front and said he will help me. I gave him my name he started to look me up I told him I had a flat and he then responded to me " well I don't see that you have an appointment' So I told him, I would'nt have an appointment because I just got a flat tire and this was the closest location. He then proceeded to tell me that they do not fix run flat tires so he cant help me. Matter of fact they don't sell cars with run flat tires. I advised him I have insurance through Infiniti and pay for it through my lease do all Infiniti's not sell the same cars with the same options? He said well I cant help you. I asked if Massapequa was close to this location and he said I guess. I then had to drive 26 minutes to Massapequa on a flat. My question is as an Infiniti service department if you are stating you do not fix an issue related to the safety of your client why wouldn't you try to be accommodating to your client in ensuring you do everything in your power to make sure they get to the next service department safely? . Lynbrook should be ashamed of themselves. With the poor reputation you have you would think your location and its employees would want to do better, especially for your brand. More

Honesty & Integrity, Yes I Recommend I recently bought a used car from Keston Alexander and manager Joe Mele. Keston really took his time and find me the right car, it took over 3 weeks b I recently bought a used car from Keston Alexander and manager Joe Mele. Keston really took his time and find me the right car, it took over 3 weeks but Keston did. Joe Mele gave me a very fair trade in, even my husband was impressed. Worth mentioning that Russ Archer in the finance dept explained and sold me an extended warranty that makes financial sense and a reasonable monthly payment. Thank you all for your time. Yes I recommend. Keston Alexander, Joe Mele, Russ Archer. More

I bought my second CPO from Infiniti of Lynbrook Bought a FX35 Infiniti from Joe Mele in April 2014. Was a great car, so went back. Joe and Keston Alexander put a great deal together and seamlessly p Bought a FX35 Infiniti from Joe Mele in April 2014. Was a great car, so went back. Joe and Keston Alexander put a great deal together and seamlessly put me into Q70 CPO 2016. I also worked with Russ Archer whom provided the finance. Russ worked to lowered my monthly payment. Keston came through with the trade up, Newer car and Lower payment. That never happened to me before. I highly recommend these professionals to my family and friends. Keston Alexander, Joe Mele & Russ Archer. More

Great People & Service I would recommend this dealership to anyone because they really do make you feel welcome and not like they only want a sale. Also very patient I would recommend this dealership to anyone because they really do make you feel welcome and not like they only want a sale. Also very patient More

Overall it was excellent I have been with Infiniti for the pass 8 years or more and the service there are excellent, especially the sales rep Keston. He is the best I met so I have been with Infiniti for the pass 8 years or more and the service there are excellent, especially the sales rep Keston. He is the best I met so far, he knows everything about the cars and give you the best deal. More

Friendliness, professionalism I am very satisfied and happy with my purchase. Mr Allan Rosenberg is calm, knowledgeable and understanding of the type of vehicle, price I wanted I am very satisfied and happy with my purchase. Mr Allan Rosenberg is calm, knowledgeable and understanding of the type of vehicle, price I wanted More

Keston Alexander is awesome Keston Alexander is an awesome sales person. He was attentive to our needs and enthusiastic about his job. He took the time to make us feel extremely Keston Alexander is an awesome sales person. He was attentive to our needs and enthusiastic about his job. He took the time to make us feel extremely comfortable and welcomed. He did not hesitate to negotiate. Great guy!! More

Satisfied with my purchase Will recommend sales rep Keston Alexander for all your needs. He is professional with calm demeanor but more importantly informative about these cars Will recommend sales rep Keston Alexander for all your needs. He is professional with calm demeanor but more importantly informative about these cars and answered all my questions. I came in nervous but he put my mind at ease and assured me I was making the best decision. I absolutely love my QX50, it's such a smooth ride and I feel safe driving it. If your interested in Infiniti stop by Lynbrook dealership, their customer service is outstanding, More

Awesome great people to work with I’m not a fan of buying cars, I’ve tried almost all types of cars and different dealers because I haven’t felt like I found the best car/dealer yet. I’m not a fan of buying cars, I’ve tried almost all types of cars and different dealers because I haven’t felt like I found the best car/dealer yet. Everyone was super friendly and helpful. I didn’t feel pressured, or taken advantage of, and I felt like people genuinely cared. I checked online with comparison sites and they literally gave me the best deal possible. I’m shocked how satisfied I feel with that purchase. In the end everyone in the office came by to congratulate me. Grateful! More

Great Easy Experience I was recommended by someone to see Keston, and I’m happy that I did! He was able to see me multiple times, some by myself, some with my parents and t I was recommended by someone to see Keston, and I’m happy that I did! He was able to see me multiple times, some by myself, some with my parents and then again, all together when buying my car. He was very accommodating with my schedule and always made sure to fit me in to get me into the car of my dreams. I was really happy that he listened to me and acknowledged that I was there for 1 of 2 cars, either the Q50 or the Q60. Once I told him my budget and financial capability, he was able to narrow down the perfect car for me. I’m happy that he took the time, because so many car dealers will try to sell you everything but what you went for. After the Q50 seemed like the best deal for my budget, we test drove it and he explained the in’s & outs of the car, even went as far as to be honest about the weak points that I asked about and had researched prior. Honesty is incredibly important, and above all, integrity and I’m happy that he had both and was able to address my skepticisms and my enthusiasm accordingly. I decided to go with the Q50. He made things so easy by letting me know incrementally what my monthly payment would be after changing the down payment. We worked on the pricing, what I was able to put down, and if I was comfortable with the monthly payment. Once we got to the best deal I felt, I was incredibly happy. I had went to a 3rd party leasing company to price the car that claimed to be cheaper than the dealerships, but somehow Keston made it happen where I paid even less than they offered me. I didn’t think it was possible. After all is said and done, the Q50 became mine after a quick and relatively painless transaction with the financial manager. I was able to drive it off the lot within a week of test driving, discussing pricing, and payments. The car came out, waiting for me as promised, beautiful as ever. He had gotten it in the interior and the exterior colors that I asked for, and made suggestions with the satellite radio, and even ways to put the license plate on a different place. He gave me many good car wash deals, and explained the perks I would have for the first year and I was done. On top of that, he was able to take care of my outstanding lease with an entirely different car brand, something else I didn’t think was possible. I thought it would’ve been a headache, but Keston took it off my hands with no issue. Since then he’s continued to ensure that my car is doing well, and that I’m happy with it still. Any questions or concerns I have, he is one phone call away and readily available to answer them, even if the answer was in the manual that I never read. He is knowledgeable about the cars and speaks with a passion for Infiniti, because he genuinely likes the brand and the cars themselves. Overall, my experience with this dealership was good but my experience with Keston is great. I can count on him with anything car related, and when I’m finally ready for my Q60, he will be the one I will go to. His ever pleasant mannerisms and his calm, never pushy demeanor is one I look forward to working with again. My parents even loved him and they are the most skeptical when it comes to dealerships due to past bad experiences we’ve had before. As a customer, he didn’t downplay my age nor my income when buying this car, and I’m grateful because ultimately he got the sale from just being a good sales person and a good person. Thank you Keston for your great job and keep up the good work! More