INFINITI of Las Vegas

Tremendous experience I want to thank everyone at Park Place for making my lease of a QX30s an outstanding experience. My needs were always taken care of. I want to thank everyone at Park Place for making my lease of a QX30s an outstanding experience. My needs were always taken care of. More

An awesome experience I went to Acura dealership trying to buy a new car but ended up loving the style and look of the Infiniti Qx60. Richard and Mike worked with me to or I went to Acura dealership trying to buy a new car but ended up loving the style and look of the Infiniti Qx60. Richard and Mike worked with me to order a new 2016 with the color I wanted and must have and it looked great. They were awesome and made my experience the best ever. I would recommend them to anyone. Thank you guys !!! Love my qx60!!!!!! More

I love my new infiniti. I brought my 2008 G35 in for service. WhenI was told that it would cost about $3000 to fix what had to be done, I decided that instead of putting m I brought my 2008 G35 in for service. WhenI was told that it would cost about $3000 to fix what had to be done, I decided that instead of putting more money into my car that I would lease a new car. I leased a new Q50. I was helped by Ralph Planzo, who was very knowledgeable, professional, and courteous. I love how this car drives and looks. More

Best car buying experience! I have to say this was one of the most pleasant experiences of buying a car I have ever been through. I didn't feel pressured and the most important t I have to say this was one of the most pleasant experiences of buying a car I have ever been through. I didn't feel pressured and the most important thing....I wasn't irritated or had the urge to walk out! First class all the way! More

Honesty & Integrity I worked with new car (Mark) and used car (John) managers on a recent purchase and felt that I was treated with the utmost of respect and honesty. Th I worked with new car (Mark) and used car (John) managers on a recent purchase and felt that I was treated with the utmost of respect and honesty. They answered all of my questions and provided any information that I asked for quickly and with integrity. They were patient and stayed late to get the deal done. I would highly recommend the dealership and working with the managers. More

Intelligent, well informed staff I purchased a new 2015 Infiniti Q70L and am happy with the decision. Joanna Trzcinka is very knowledgeable and customer oriented. She is the best I h I purchased a new 2015 Infiniti Q70L and am happy with the decision. Joanna Trzcinka is very knowledgeable and customer oriented. She is the best I have dealt with. More

No good !!!!! The salesmen was nice , but the management increase the interest rate so high ... I was ready to buy , but they didn't try at all. The salesmen was nice , but the management increase the interest rate so high ... I was ready to buy , but they didn't try at all. More

Great Job! Thank you! We were very pleased with attention and professionalism provided by Mark Lustig to arrange repair and transportation our car Infiniti JX 35 from Vegas We were very pleased with attention and professionalism provided by Mark Lustig to arrange repair and transportation our car Infiniti JX 35 from Vegas to NJ. He got attention to all the details and satisfied all our requests. We were very happy to be his customers and no doubts recommend him to out relatives and friends. Thank you very much again Mark. Klim & Ilona G, NJ More

Please See Comments under UPDATE I am from Los Angeles and traveled to Las Vegas for New Years. Upon my arrival in the city, I had problems with the clutch on my G37 Sport. I was sc I am from Los Angeles and traveled to Las Vegas for New Years. Upon my arrival in the city, I had problems with the clutch on my G37 Sport. I was scheduled to have the slave cylinder replaced (which is covered under warranty) the following week in LA. This was unfortunate timing. The Service Rep I was initially assigned to was not present when I arrived. Instead, I worked with Jeremy Christensen, who processed me in; and had it not been for my experience the following days with my assigned service rep, I would have been extremely favorable in recommending this Service dept because, Jeremy was OUTSTANDING! I wish he had continued to work on my service needs. The following day, the other service rep contacted me and informed me that my entire clutch assembly had failed and would have to be replaced. That normally, that is a $3000 job, but they could do the work for $1300; by me just paying for parts. I questioned him feverishly, because being that I am not from the area, I could not understand, how or why the diagnostics from one dealership could be so drastically different from another. I was set to pay the deductible and have the recommended work from my dealership honored. Trust me, that would have been $100 instead of $1300; The Service agent made it seem like my home dealership had mislead me; that Park Place was doing what was necessary. Under duress I scratched up the $1300 which created a major hardship! New Years Eve I picked up the car. Supposedly with a brand new clutch system. It drove extremely poor. The clutch, with little to no resistance, went straight to the floor; creating a very dangerous situation repeatedly. I had to use my foot to pull the clutch pedal up several times. In addition, at times after stopping I was not able to put the car in gear at all. I had a heated conversation with the Service Agent expressing my anger and disappointment and returned the car shortly thereafter, for them to attempt again to get it right. At the end of the week I was able to pick up my car, which now runs much better. As a result to this very negative experience I contacted Infiniti Corp, who launched an investigation of the incident. Low and behold, I am told that my clutch was at 75% wear and tear, and they "decided it should be replaced." Understand...if they had just replaced the slave cylinder, which was recommended in system; and covered under my warranty, I would not have had shell out $1300 or be stuck in the desert as my options in this incident. The service agent lied! I am still extremely angry and cannot recommend this Service department in good conscience to anyone; especially women! This experience was nothing short of DECEPTIVE....BEWARE! *********Update*********** Upon the submission of this review I was contacted by Park Place Infiniti. They were very apologetic and acknowledged that they do not support the actions of that service agent. I was told that they are using the incident in their training practices their new service agents undergo. Additionally, they gave me a 100% refund! I accept their apology and while I could not change the content of the review, which describes what actually occurred; I did change the ratings because the actions of one person should not be the overall perception of Park Place Infiniti's service department. I'm sure they will recover from this incident and I wish them much success. CB Los Angeles More