INFINITI of Las Vegas

Happy with my vehicle, despite challenges while shopping. I can't say my car buying experience was all together enjoyable, but I did love working with Vanessa. She was easily the best part of the experience. I can't say my car buying experience was all together enjoyable, but I did love working with Vanessa. She was easily the best part of the experience. After dropping off my Infiniti G37 that I already owned for some maintenance, another employee called to ask if I was interested in a trade-in. While that wasn't my reason for stopping by that day, I had been rolling the idea over in my head, and agreed to come back later to look at some options. I briefly described what I was looking for in my next car, and came back after work to take a look at what he had lined up. He introduced me to Vanessa and another (new) sales consultant, and we test drove a vehicle that was fine, but not exactly what I was looking for. I began to explain to Vanessa what my driving habits are, how many miles I drive, what kind of space I was looking for, colors, features, etc. She figured out exactly what to show me, and upon returning to the dealership from the test drive, walked me straight over to what I would eventually buy. She was spot-on - listened to exactly what I said. I left that evening with the intention of coming back for a second look, after I'd had a chance to test drive some other makes and models at other dealerships. The next day, I shopped around a lot - 6 dealerships, 5 test drives, 100+ degree heat, and multiple sales pitches. I returned to Infiniti with a friend, and the other sales consultant from the night before began to work with us, not Vanessa. He was unprepared and unable to answer some of my questions, left us alone for a while, and eventually, I decided to see his manager to request to work with Vanessa instead. She just seemed more knowledgeable and engaged, and ready to help me. From there, she took over, answered my questions, and assisted with my trade-in and negotiations. After a very long day and several hours at Infiniti, I felt ready to move forward with the trade and purchase. Yay! The last and most disappointing thing about my car buying experience came during the signatures portion with finance. I was handed the warranty explanation for signature, and to my surprise and extreme disappointment, it did not match what Sales Consultant #2 (the new guy) had told me, which I had asked him specifically. Certified Pre-Owned warranties through Infiniti are 6 years, unlimited miles, from date of in-service - as in original purchase date. I (and my friend) had been told 6 years from the date of MY purchase. Needless to say I was furious, and almost called the whole thing off. I didn't think it was fair at that point that I had agreed to a purchase price that didn't include the warranty I had been told I was buying. After several apologies and some attempts at softening the blow, I went ahead and moved forward with the purchase. It was almost 9pm. I was exhausted and hungry, had already moved all of my belongings out of my old car and into the new one, transferred the title, and really didn't want to start all over. I felt like I had been lied to and taken advantage of. Not by Vanessa of course, but the other consultant, and the dealership as a whole. I spent the entire next day questioning whether I had made the right decision. Whether I had been played. Luckily, come Monday, my new vehicle was a joy to drive, and Vanessa had worked very hard and made some special arrangements for me to have my rims and a paint chip corrected. She even personally drove me home from the dealership the day I dropped off the new vehicle for those services (I was going out of town, so we had arranged for maintenance while I was away). She has been upfront and more than accommodating with me via text, and is extremely polite and easy to work with. Her approach toward me feels genuine, and I felt like my experience with her was important to her - not just a sale. Thank you Vanessa for being so patient, accommodating, professional, determined and thoughtful. It was a pleasure working with YOU! More

Excellent Experience Juan was really down to earth and professional and set the atmosphere to make us comfortable and relaxed. This car buying experience is how all should Juan was really down to earth and professional and set the atmosphere to make us comfortable and relaxed. This car buying experience is how all should be, everyone that I can in contact with at Infiniti of Las Vegas was great. Wasn't pressured at all and Billy did all he could to get me in the vehicle I wanted. I plan on only buying Infiniti's in the future and only taking my business to Inifiniti of Las Vegas. The Docu-Sign was the bomb!!! Thank You Juan and the entire Inifiniti of Las Vegas staff. More

Amazing car buying experience Our experience at Infiniti of Las Vegas was wonderful from start to finish. Our salesman, Julio Padilla was professional, knowledgeable, and made sure Our experience at Infiniti of Las Vegas was wonderful from start to finish. Our salesman, Julio Padilla was professional, knowledgeable, and made sure we got a vehicle that was perfect for our family. We would without reservation, recommended anyone looking for a quality vehicle to Infiniti. More

Get the job done like mike tyson Action speaks louder than words. Just go see him You are going to end up with best deal of lifetime. Two thumbs way up! Michael is the Ma Action speaks louder than words. Just go see him You are going to end up with best deal of lifetime. Two thumbs way up! Michael is the Man ! More

Janet & the Juke I saw the car I was interested in online, and stopped into the dealership 5 minutes before opening. As I pulled up, Janet was walking out of the deale I saw the car I was interested in online, and stopped into the dealership 5 minutes before opening. As I pulled up, Janet was walking out of the dealership. I got out of my car and inquired about the car I was there for, and Janet quickly got the process rolling. From seeing the car, to running numbers, finding insurance for the vehicle, Janet was time efficient and patient with me. I was highly satisfied with the service I received here! The snacks in the lobby are delicious and the employees there make you feel welcome. I highly recommend this dealership and Janet as a salesperson! I've already referred a few of my friends! More

Most comftorable experience ever Knowing my situation and have gone to EVERY dealership possible Infiniti were the only dealership where they made me feel comfortable , easy going, gr Knowing my situation and have gone to EVERY dealership possible Infiniti were the only dealership where they made me feel comfortable , easy going, great personality not pushy what so ever they even let me go home and sleep on it with the amazing deal still not pushy they wanted me to be comfortable and made everything possible for me extremely grateful! More

Fantastic Car Purchase Experience!!! From the moment I stepped onto the car lot to driving away with my new car Andrew was amazing to work with. I test drove three cars and decided on th From the moment I stepped onto the car lot to driving away with my new car Andrew was amazing to work with. I test drove three cars and decided on the last, Andrew was patient explained all the options on all the cars. I would definitely recommend this dealership and Andrew to my family and friends. More

Best car seller ever! Ciprian Ian was just fantastic. I got there on a Saturday with so many questions that needed to be answered. Ian came to me and since minute one he ha Ciprian Ian was just fantastic. I got there on a Saturday with so many questions that needed to be answered. Ian came to me and since minute one he had the best disposition to help me. He got me the best deal I could have possibly imagined. He explained everything step by step making the purchase stress free and smooth. He showed me the car and explained everything. I highly recommend you do your purchase with him. Ciprian Ian simply the best of the best. More

Phenomenal service and a very pleasant buying experience Ian was the sales representative that helped me with my new Infiniti purchase. Amazing gentleman, very patient and made the whole buying experience ve Ian was the sales representative that helped me with my new Infiniti purchase. Amazing gentleman, very patient and made the whole buying experience very easy and streamline. I’ve purchased a couple cars in the past and this is truly the easiest and most rewarding buying experience. I truly feel like I was valued and given a very competitive deal. Ian was very knowledgeable, took his time to let me feel at ease, and offered to let me test drive the car as many times as I wanted to see if I truly loved the car, and not just be another pushy sales guy. Thank you Ian. More