INFINITI of Las Vegas

I purchased my Q50 in 2021 from Infinity of LV. I maintain my autos well, keep all records & am punctual with service maintenance. Svc rep Ken Franchek was 'appointed' to me from the beginning & I maintain my autos well, keep all records & am punctual with service maintenance. Svc rep Ken Franchek was 'appointed' to me from the beginning & has on nearly every svc appt treated me in a condescending manner as if I'm stupid (yeah, autos are not my strong suit but I'm not stupid)....and occasionally Ken presents w/ an OTT manner/tone that is so fake, it's obvious he's full of xx. He tries too hard to be nice and it's truly transparent. I've ignored his attitude for too long. Yesterday was the last straw for me. Steve Staluppi is the most disrespectful, rude SVC-MGR I have ever encountered, EVER!! He sealed the deal for me on my divorce with this dealership. Won't bore you w/details as they've already been cited by other customers. The bottom line is this is the worst customer service I've experienced at any dealership, period! Just know that outside of the cashiers & a tech by the name of James, this is not the place to expect quality customer service or even average service for that matter. Their invoices read "Infinity of Las Vegas is committed to providing each of our clients with TRULY EXCEPTIONAL SERVICE." Who crafted that? It couldn't be farther from the truth. No pleasantries here (except from a few sales people), ...no giving customers the benefit of the doubt, ......no explaining with kindness & patience .....& always pushing for an up-sale in the end. It's as though most employees are hating their jobs. And if you or I had to work for Steve Stuluppi we'd probably hate our jobs too!! Because Infinity of LV is the only game in town they can get away with treating you like a piece of crap. So, I'm done & have finally fired Infinity of LV from my life. Yay for me!!! Oh, and the captain of the ship (usually the GM) is typically the leadership role model who sets the tone & mood for the crew, so I'd have to imagine that Moe Fahmy must not be a very nice person, is absent/negligent or doesn't care how customers are treated, as well. Happy to say "goodbye" to Infinity of LV forever!!!! :))) More

I had the best experience with Betty at your service department desk. I am new to your dealership and she was the kindest, most helpful human being. She made my service and parts experience FANTASTIC. department desk. I am new to your dealership and she was the kindest, most helpful human being. She made my service and parts experience FANTASTIC. It made me want to buy from your dealership for her professionalism alone. Thank you, Betty! You are the BEST! Please recognize Betty for her EXCEPTIONAL CUSTOMER SERVICE!! More

30 years since I bought my first Infiniti and have never been disappointed. Nothing but first class service from the time you drive on the Lot. Knowledgeable people been disappointed. Nothing but first class service from the time you drive on the Lot. Knowledgeable people More

I am the owner of an Infiniti QX50 I purchased at INFINITI OF LAS VEGAS. I am also a 60 year disabled minority female. I am the previous owner of several other high-end brand vehicles and am fully INFINITI OF LAS VEGAS. I am also a 60 year disabled minority female. I am the previous owner of several other high-end brand vehicles and am fully aware of the service, information, and quality and level of customer service to expect from my dealerships which typically exceeds the norm. However, Infiniti of Las Vegas does not and did not hold up to the norm during my recent interaction with the dealership. I had a horrific and atrocious dehumanizing, degrading, defamatory and discriminatory experience (as a woman and minority) with Infiniti of Las Vegas that no other person should ever have to encounter. I have reason to believe I was defrauded by Infiniti of Las Vegas for service purported to be performed on my vehicle, BUT was not but that I was nonetheless harassed for payment for. I have reason to believe that discriminatory practices toward women is a part of Infiniti's dysfunctional operations. I also have reason to believe I was profiled by Infiniti, because I am a minority, as a "potential thief" and was treated in all manners of interactions as such and as a substandard human, individual, consumer with no rights (according to their management) to have any adverse feelings or expression concerning their products, service, or treatment, and as much told so by the Director of Infiniti, Steve Staluppi, who openly disregarded my concerns of discrimination as nonsense and me having no right to share such concerns or he'd end the conversation with me. My vehicle was taken to Infiniti on 7/12/2023 for regular maintenance (i.e. oil change, tire rotation, carwash, inspection). While enroute driving to the dealership the vehicle acted as if it were in distress, so I had the vehicle towed the remainder of the way to the service department. When The vehicle was returned to me after purported servicing, it was in the same condition I left it at the dealership, but I was led to believe it had been serviced but there was no sign of the vehicle being serviced or even moved at all as if it sat at the dealership for 3 days. Despite being harassed for pre-payment by the service technician for payment of $289 for an oil change, tire rotation, car wash, and radiator pressure check, there were no signs the work had been completed (i.e. no oil change tag, no wash of vehicle, no tire rotation, or pressure check). Upon complaining, I was told by Steve Staluppi, the Director, after 3 days and 15 calls to finally get to a manager, that it was a trivial complaint for me to event be concerned such insignificant things concerning my vehicle and why was I making such a big deal that my car hadn't been washed, given an oil change, tires rotated, radiator pressure tested, provided with a sticker in the window after an oil change. I was told that my concerns of discrimination were nonsense and I had no right to feel that way. Steve's insensitive and inappropriate response led to a conversation concerning whether female employees at Infiniti ever complained about feeling sexual harassment and if so would those types of complaints be disregarded as senseless and the women told they have no right to feel that WAY. Steve Staluppi was offended by my challenge question and proceeded in threatening to abruptly end the call with me if I continued sharing any concern about feeling discrimination and threatened me not to lecture him concerning HR issues. I was harassed with crypic texts from Infiniti service technician asking me to pre-pay in advance of picking up the vehicle, the last text from the service manager Ken Krachek, being " I see you looked at the invoice but didn't pay it" as if I were being stalked for payment. Steve Staluppi's response to my concern with being inundated with what I considered inappropriate texts, was that I was overly concerned with such messages being sent to me. It felt as if they'd profiled me as some type of common thief who'd run off with my vehicle More