INFINITI of Lafayette

My experience here I got there to look at a car they had for sale. I didn't see it so this guy Christopher cheung passed by an asked if I was looking for someone or if I I got there to look at a car they had for sale. I didn't see it so this guy Christopher cheung passed by an asked if I was looking for someone or if I need help. I told him what I was looking for and he went show me the car and he never tried to pressured me into buying right then an there. I told him I was just looking that I would comeback later that day. I went back to show my daughter the car. She loved it so me and Christopher started talking numbers an we worked out a deal. He didn't give me the run around about the price. He showed me the price they had then I told him what I was looking to spend and he got it done with no problem. I would HIGHLY recommend Christopher. Everyone there was super nice!!!! More

Great experience! I bought a used Nissan Altima for my daughter from Daniel. He was wonderful to work with and gave us a fair price. Would definitely recommend him to o I bought a used Nissan Altima for my daughter from Daniel. He was wonderful to work with and gave us a fair price. Would definitely recommend him to others. More

Excellent Customer Service I purchased a QX 80 at the LADA Car show at Cajunfield. Bill Jones was very knowledgeable, personable and accommodating. My experience purchasing this I purchased a QX 80 at the LADA Car show at Cajunfield. Bill Jones was very knowledgeable, personable and accommodating. My experience purchasing this vehicle was an absolute pleasure. Bill took the time to chat with me and get to know me as a customer. Before leaving with my new car, he sat with me and showed me all of the features and helped me learn the vehicle. He also connected me with a service advisor the next morning to answer questions I had. I would definitely recommend him as a sales associate if you are in the market! More

Best service around!! Taylor Smith always goes above and beyond to accommodate us. We love our Q70L and this is by far the best service:-) customers for life! Taylor Smith always goes above and beyond to accommodate us. We love our Q70L and this is by far the best service:-) customers for life! More

Beyond Happy! Luay Alshehabi took great care of my husband and I. Our three beautiful girls are now enjoying a safe and interactive ride. Everyone involved made th Luay Alshehabi took great care of my husband and I. Our three beautiful girls are now enjoying a safe and interactive ride. Everyone involved made this experience wonderful. Such a blessing! More

Infiniti Q70 Brake Issues I brought my 2015 Q70 in for the second time in less than 3500 miles (car has 18k miles total) due to a shudder in the front end when braking. Once ag I brought my 2015 Q70 in for the second time in less than 3500 miles (car has 18k miles total) due to a shudder in the front end when braking. Once again the Infiniti of Lafayette service advisor is said the front rotors had to be re-surfaced and that Infiniti won't pay for more than one turning. He charged me $250 for a vehicle still under factory warranty and accused us (wife's car) of riding the brakes and/or getting them too hot. Couldn't be further from the truth! I have owned over 20 foreign and domestic new and used cars (including Infiniti and Nissan) in the last 37 years and have never had these type brake issues with such a low mileage car. This includes several sports cars that I have driven aggressively without issue. Between the steering pulling to one side or the other at random and the brake problems, I have serious safety concerns and we are driving it minimally at this point. What really upsets my wife and I is the dealership's (Service Manger) lack of willingness to assist in finding the root cause as well as pursuing reimbursement to us for the obvious flaw in the Q70 brakes. It took calling the Infiniti 800 number to get any kind of positive results. If I ever do buy another Infiniti, you can believe it won't be from Infiniti of Lafayette, nor will this car go back there for service. Now I understand why J.D. Powers ranked Infiniti 29 of 31 car brands in reliability for 2017. Very disappointing! More

Daniel was awesome. Daniel asked me for exactly what I wanted and was able to find the perfect vehicle in no time. Did his best to assist with the process. Quick and easy Daniel asked me for exactly what I wanted and was able to find the perfect vehicle in no time. Did his best to assist with the process. Quick and easy. Definitely recommend him! More

In Love with my Caddy!! I was involved in an MVA & my car was a total loss; which put me in the bittersweet situation of car shopping. Infiniti was the first stop my husband I was involved in an MVA & my car was a total loss; which put me in the bittersweet situation of car shopping. Infiniti was the first stop my husband made. He was greeted by Chris Cheung, who was very friendly & helpful. He was not pushy, but rather informative! Chris' impression was so great that my husband insisted on bringing me. As we were looking around the following day, we were greeted by Chase Lapeyrouse; who was also very nice, helpful, and knowledgeable. He answered all questions in a professional but friendly manner; which made us very comfortable! We were able to test-drive a car without feeling like we had to make a purchase. I wasn't totally sold because I still wanted to "look around for something else!" Needless to say, we were back the very next day!! Chase made the credit app & approval process very easy and hassle-free. We were approved in minutes with an incredible interest rate & affordable monthly note. Long story short, we walked away proud owners of a new vehicle! I would definitely recommend Infiniti of Lafayette to any & everyone! Thanks Chris & Chase! You guys totally rock! More

Great, professional service Daniel was very professional and prompt with getting trade-in, financing and paperwork together. He was able to answer or find answers to all my quest Daniel was very professional and prompt with getting trade-in, financing and paperwork together. He was able to answer or find answers to all my questions. He made the lease purchase fast and easy. PI would recommend Ininiti of Lafayette to others as well. More

Loved our salesman I was in the search for two vehicles. One used and one new. Daniel was very patient in our search. I did buy a used BMW and will not buy new unti I was in the search for two vehicles. One used and one new. Daniel was very patient in our search. I did buy a used BMW and will not buy new until July. More