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INFINITI of Kansas City - Service Center

Merriam, KS

4.7
116 Reviews

116 Reviews of INFINITI of Kansas City - Service Center

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February 23, 2021

service team is great, they really care and take good care of your car. they are very friendly, go over all work to be done. More

by floydrucker26
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brenden Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2021 -

INFINITI of Kansas City responded

Thank you for taking time to leave us a review. We appreciate it and appreciate your business.

February 21, 2021

New to Infiniti; new to Infiniti of KC. Service was done in a prompt, timely and professional manner. Couldn't ask for more. Keep up the good work! More

by EsKay_KC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brenden Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Grooms
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2021 -

INFINITI of Kansas City responded

Thank you for taking the time to leave us a 5-star review. We are happy that your service visit went great. We appreciate your business.

Feb 24, 2021 -

INFINITI of Kansas City responded

Thank you for the 5-star review. We appreciate it and appreciate your business.

February 15, 2021

This service team is the best. Their service and work on my Infiniti vehicle was so great that I started bringing other luxury brands here as well. They always do a great job and have always provided honest More

by Brandon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brenden Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Grooms
5.0
This rating includes all reviews, with more weight given to recent reviews.
Spencer Cassidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2021 -

INFINITI of Kansas City responded

Thank you for taking time to leave us a 5-star review. We really appreciate it and are pleased that you had a great service experience. Thank you for your business.

February 12, 2021

Great and Friendly Service Department. They get you in fast and keep you updated on the status of you vehicle. Also a free cleaning cannot ask for more. More

by wilhap
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Grooms
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2021 -

INFINITI of Kansas City responded

Thank you for taking time to leave us a review. We are pleased that you had a great experience in our service department. We apprciate your business.

February 10, 2021

I dont want to write 25 words, I just want to submit the numeric ratings in the rest of the survey that was sent to me. More

by Kevan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brenden Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Grooms
5.0
This rating includes all reviews, with more weight given to recent reviews.
Spencer Cassidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2021 -

INFINITI of Kansas City responded

Thank you for taking time to leave us a 5-star review. We appreciate it.

January 26, 2021

I came into look at the selection of Nissans and worked with Reggie Blackman, he was professional and very helpful. I came back and didn't realize he was off that day. I then worked with Prince, who was pr More

by kathleen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Evenrud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Poula Fayek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2021 -

INFINITI of Kansas City responded

Thank you Kathleen. We appreciate you taking the time to leave us a review. We are happy that you had a great experience working with Reggie. We appreciate your business.

January 21, 2021

Bought vehicle here.couldn’t be more impressed. All personal very knowledgeable, personable, polite and efficient. Possibly the best dealership i have ever been involved with. Sincerely Joe & Gay Com More

by Joe.gay.comboy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brenden Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2021 -

INFINITI of Kansas City responded

Thank you Joe and Gay, for the 5-star review. We are pleased to hear that you had a great experience. We appreciate your business.

December 24, 2020

The service team is exceptional. I bought another Infinity because of the service provided by Dave, Spence and Brenda. They are friendly, knowledgeable and customer focused. More

by Cherron
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brenden Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Grooms
5.0
This rating includes all reviews, with more weight given to recent reviews.
Spencer Cassidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2021 -

INFINITI of Kansas City responded

Thank you for taking time to leave us a review Cherron. We appreciate your business.

December 05, 2020

Very pleased with the service and communication as this was my first real experience with Infinity KC. The price was very reasonable as well imo. More

by Jhoskins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Spencer Cassidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2021 -

INFINITI of Kansas City responded

Thank you for taking time to leave us a review. We appreciate your business.

October 11, 2020

Infinit is extremely accommodating for services in my vehicle they ask me when can I come in I don’t have to wait my service is based on my availability More

by Tafig2004
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey
Dec 01, 2020 -

INFINITI of Kansas City responded

Thank you for letting us know about your service experience. We love to hear it. Thank you for your business.

Apr 05, 2023 -

Tafig2004 responded

When customers spend over a certain amount at services a courtesy car wash would be nice. Most dealerships do this

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