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INFINITI of Kansas City - Service Center

Merriam, KS

4.7
116 Reviews

116 Reviews of INFINITI of Kansas City - Service Center

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October 15, 2021

Top notch service giving you peace of mind of the work they do and that it will be done right. More

by jyhwk08
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Spencer Cassidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2021 -

INFINITI of Kansas City responded

Thank you for taking the time to leave us a review. We really appreciate it.

October 11, 2021

Brenden in the service department is the best. We bought our second Infiniti just because of their service department. It doesn't hurt that my Q60 is one of the best looking cars on the road. More

by 1120justin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brenden Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2021 -

INFINITI of Kansas City responded

Thank you for taking the time to leave us a review. We really appreciate it and appreciate your business.

September 27, 2021

From start to finish I had a great all around experience, I appreciate all of you! Thank you! More

by Jeremy.heather
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brenden Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2021 -

INFINITI of Kansas City responded

Jeremy. Thank you for taking time to leave us a review. We appreciate it and appreciate your business.

Oct 06, 2021 -

INFINITI of Kansas City responded

Jeremy. Thank you for taking the time to leave us a review and let us know how Brenden and our service department did. We appreciate it and appreciate your business.

September 24, 2021

Stellar service! I will not take my car anywhere else. Due to the consistency, quality, and timelines, they have a life-long customer! More

by Amanda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike
Sep 27, 2021 -

INFINITI of Kansas City responded

Amanda. Thank you for taking time to leave us a review. We appreciate it and appreciate your business.

September 09, 2021

Mike Russell and the team at this location are just amazing very professional and courteous. Their follow up is second to none and satisfaction is their moto. I'm totally impressed with their whole org More

by Pooh
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Russell
Sep 10, 2021 -

INFINITI of Kansas City responded

Pooh. Thank you for taking the time to review Mike Russell and our service department. We appreciate it and appreciate your business.

September 04, 2021

It was a great visit. I needed a Battery check and added that last minute which was replaced. The service was completed in a timely manner and with professionalism. More

by Kimmcatee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Preston
Sep 10, 2021 -

INFINITI of Kansas City responded

Kim. Joseph. Thank you for taking the time to review our dealership. We appreciate it and appreciate your business.

September 02, 2021

Great dealership. They have always taken care of us and our vehicle. Service is always fast and easy. Staff is very good and efficient. Would highly recommend More

by danielstegman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Grooms
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2021 -

INFINITI of Kansas City responded

Daniel. Linda. Thank you for taking time to leave us a review and let us know about your experience with our dealership. We appreciate it and appreciate your business.

August 31, 2021

Dave Grooms is the man!! I appreciate the time that I get to see him because he always does such great work!! I can not thank him enough!! More

by Kaje1234
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Grooms
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2021 -

INFINITI of Kansas City responded

Thank you for taking the time to let us know about your experience with Dave Grooms and our service department. We appreciate it and appreciate your business.

August 31, 2021

Always consistent, courteous and knowledgeable. The staff always makes themselves available to work with your schedule and keep you up on what is going on with your vehicle More

by Gregp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brenden Shaw
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Grooms
5.0
This rating includes all reviews, with more weight given to recent reviews.
Spencer Cassidy
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2021 -

INFINITI of Kansas City responded

Greg. Thank you for taking the time to leave us a review and let us know how are service department did. We appreciate your business.

Sep 04, 2021 -

INFINITI of Kansas City responded

Greg. . Thank you for taking time to leave us a review and let us know about your experience with our service department. We appreciate it and appreciate your business.

August 22, 2021

We were extremely pleased with the amount of time and service Infiniti provided while servicing our X60! More

by Becky Reynolds
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brenden Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2021 -

INFINITI of Kansas City responded

Becky. Thank you for taking the time to let us know about your experience with Brenden and our service department. We appreciate your business.

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