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INFINITI of Kansas City - Service Center

Merriam, KS

4.7
116 Reviews
Call Service Center (913) 278-0387

116 Reviews of INFINITI of Kansas City - Service Center

Sort by
January 20, 2022

Great service as usual. I will always take my QX60 to Mike as long as he is there. He makes sure the car gets serviced for my future travels. More

by Bart
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Russell
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Jan 24, 2022 -

INFINITI of Kansas City responded

Bart. Thank you for taking time to leave us a review of Mike and our service department. We appreciate it.

January 19, 2022

Outstanding Service, great attention to quality, always most wonderful service, best around!! The wait lobby is stellar in every, and the entire experience is always excellent!! More

by prespsychpres
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brenden Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Spencer Cassidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Evenrud
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cuezze
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Bock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marty is always superb!! , Mark Redmond
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Jan 20, 2022 -

INFINITI of Kansas City responded

Thank you for taking the time to leave us a review our your recent service experience. We really appreciate it and appreciate your business!

January 13, 2022

Always on top of things and so kind… Great Service ALWAYS!!! Never an issue with time or delay! More

by adkstyle1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Poula Fayek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : World also with Mike in Service! Fabulous
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Jan 14, 2022 -

INFINITI of Kansas City responded

Thank you for taking time to leave us a review. We love to hear that you had a great service experience. We appreciate your business.

December 16, 2021

Amazing customer service and work completed fixed all issues. The waiting room is perfect for those that need to work while you wait. More

by ricky.bulmer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Spencer Cassidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 18, 2021 -

INFINITI of Kansas City responded

Thank you for taking time to leave us a review of our dealership and our service department. We appreciate it and appreciate your business.

December 08, 2021

Have owned (3) Infiniti’s. All have performed extremely well. Likewise, the service & maintenance provided by the dealer has played a key role in that. Service writer Dave Groom is one of the best in the b More

by Marine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Grooms
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2021 -

INFINITI of Kansas City responded

Thank you for taking the time to leave us a review of Dave and our Service Department. We really appreciate it and appreciate your business.

November 23, 2021

I was out of state and needed servicing. They got me right in and I Had a great experience More

by fmorris1218
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike
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Nov 23, 2021 -

INFINITI of Kansas City responded

Thank you for taking time to leave us a review of our dealership and our service department. We really appreciate it.

November 05, 2021

Infinity has top notch service professionals who listen without judgement, explain the whole process and keep the customer happy and informed. Highly recommend! More

by tanyachildress
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Spencer Cassidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 05, 2021 -

INFINITI of Kansas City responded

Thank you for taking time to leave us a review of our service department. We really appreciate it and appreciate your business.

November 04, 2021

Dave Grooms is professional, personable service agent. Keeps you informed and updated throughout the service process. Superb. More

by lilred.1917
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Grooms
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 05, 2021 -

INFINITI of Kansas City responded

Thank you for taking time to leave us a review of our service department. We really appreciate it and appreciate your business.

October 24, 2021

Everybody has always treated me well. Spence is awesome. I would return for any service. More

by jeancullom
Recommend Dealer
Yes
Employees Worked With
Brenden Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Grooms
5.0
This rating includes all reviews, with more weight given to recent reviews.
Spencer Cassidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 26, 2021 -

INFINITI of Kansas City responded

Thank you for taking time to leave us a review of Spence and our Service department. We appreciate it and appreciate your business.

October 16, 2021

Service advisor was knowledgeable polite and went to work immediately for me. He checked on me More

by ron_lewis2007
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brenden Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 19, 2021 -

INFINITI of Kansas City responded

Ron. Thank you for taking time to leave us a review. We really appreciate it.

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