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INFINITI of Kansas City - Service Center

Merriam, KS

4.7
116 Reviews

116 Reviews of INFINITI of Kansas City - Service Center

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April 20, 2022

Great place to wait while your vehicle is being serviced. Brenden and his associates are friendly and professional. More

by marksala2017
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brenden Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2022 -

INFINITI of Kansas City responded

Thank you for taking time to leave us a 5-star review. We are happy that Brenden was able to provide great service. We appreciate your business.

April 16, 2022

This is a very professional looking dealership with an incredible waiting area for customers to enjoy while their vehicles are being serviced. The workers there are very friendly and professional. I would More

by marksala2017
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brenden Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2022 -

INFINITI of Kansas City responded

Thank you for taking the time to leave us a review. We appreciate it and appreciate your business.

April 15, 2022

Gas lid actuators are not a $390 service. Found OEM or equivalent for $30-$90 online. More

by Gspotrobbery
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brenden Shaw
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2022 -

INFINITI of Kansas City responded

We are sorry we were not able to deliver a better experience.

April 12, 2022

Expensive, slow service, had to wait over 3 hours for an estimate. .Hope we never have to go back More

by cbest
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dave Grooms
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2022 -

INFINITI of Kansas City responded

Thank you for taking time to leave us a review. We are disappointed that your wait was longer than expected. We will work to sharpen our processes to avoid this issue in the future.

March 28, 2022

I have worked with Brenden in the service department many times and provides great customer service. More

by janine.r.sattler
Recommend Dealer
Yes
Employees Worked With
Brenden Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2022 -

INFINITI of Kansas City responded

Janine. Thank you for taking time to leave us a review of Brenden and our Service Department. We appreciate it and we appreciate your business.

March 12, 2022

I’ve been coming to this dealer since 2007 to get service on my vehicles. This is my 2nd FX35 & your service has always been exceptional. Thanks Dave! More

by Michelle Harrington
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Grooms
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2022 -

INFINITI of Kansas City responded

Michelle. Thank you for taking time to leave us a review. We appreciate it and appreciate your business.

March 01, 2022

KC Infiniti has the best associates from sales to service. Their service team are knowledgeable and professional. My consultant always has a positive attitude and definitely enjoys his work. More

by jebrownjr53
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Grooms
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2022 -

INFINITI of Kansas City responded

Thank you for taking time to leave us a review. We really appreciate it and are delighted that you had a great experience. We appreciate your business.

February 21, 2022

I love getting my car service at the dealership and the people are extremely knowledgeable and courteous!!! More

by mardik37
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Grooms
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Grooms
Feb 23, 2022 -

INFINITI of Kansas City responded

Thank you for taking time to leave us a review of our dealership and our service department. We are very proud of our employees and Dave Grooms is one of the best. We really appreciate your input. Thank you for your business.

February 16, 2022

They seem to do a good job installing the part needed and kept me informed. More

by Davesullivan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Spencer Cassidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2022 -

INFINITI of Kansas City responded

Dave. Thank you for taking time to leave us a review of our dealership and our service department. Thank you for your business.

February 11, 2022

Courteous, professional and friendly advisor. Service work completed in timely manner and to my satisfaction. This service department is one of the hidden perks to Infiniti ownership! 🙂 More

by Sal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek
Feb 12, 2022 -

INFINITI of Kansas City responded

Sal. Thank you for taking time to leave us a review of our service department and dealership. We appreciate it and appreciate your business.

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