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INFINITI of Kansas City - Service Center

Merriam, KS

4.7
116 Reviews

116 Reviews of INFINITI of Kansas City - Service Center

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August 10, 2022

Always able to get me in when needed. Treated with respect and put on a pedestal. They definitely treat you like you are important. More

by TKATH4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brenden Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Spencer Cassidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2022 -

INFINITI of Kansas City responded

Thank you for taking time to leave us a review of Spence, Brenden, and our service department. We appreciate it and appreciate your business.

August 07, 2022

Great service! Fast turnaround and was put in a loaner while my vehicle was being worked on. More

by Axiong2010
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Preston
Aug 08, 2022 -

INFINITI of Kansas City responded

Thank you for taking time to leave us a review of Preston and our service department. We appreciate it and appreciate your business.

August 06, 2022

I’ve used this dealership several times to have my car maintenance serviced. They have made it easy to drop off and pick up when ready. All my questions and concerns were answered and the service person h More

by Suzieqzb
Recommend Dealer
Yes
Employees Worked With
Dave Grooms
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2022 -

INFINITI of Kansas City responded

Thank you for taking time to leave us a review of Dave Grooms and our service department. We appreciate it and appreciate your business.

July 31, 2022

Absolutely incredible…meticulous dealership and the knowledge of the service team is unmatched in every way. More

by Matt Purkey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brenden Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Preston
Aug 01, 2022 -

INFINITI of Kansas City responded

Matt. Thank you for taking the time to leave us a review of our service department and our dealership. We really appreciate it and appreciate your business.

July 16, 2022

Great service as usual. Things are always done right and everyone is polite and professional. More

by Jim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Spencer Cassidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2022 -

INFINITI of Kansas City responded

Jim. Thank you for taking time to leave us a review of our service department. We really appreciate it.

June 30, 2022

Love this dealership, they always take care of my ridiculous requests with a smile. Brendan always answers my emails which saves me a phone call which I love. More

by russtoleum
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brenden Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2022 -

INFINITI of Kansas City responded

Thank you for taking time to leave us a review of Brendan and our service department. We appreciate it and appreciate your business.

June 06, 2022

This is a great place to do business with. They have a very professional atmosphere and an incredible waiting area. More

by marksala2017
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brenden Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Grooms
5.0
This rating includes all reviews, with more weight given to recent reviews.
Spencer Cassidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2022 -

INFINITI of Kansas City responded

Thank you for taking the time to leave us a review of our dealership and service department. We really appreciate it and appreciate your business.

May 22, 2022

I have been a loyal customer for the past seven years. By far, the best dealer and service center I have ever experienced. More

by Amanda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brenden Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Grooms
5.0
This rating includes all reviews, with more weight given to recent reviews.
Spencer Cassidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Russell
May 25, 2022 -

INFINITI of Kansas City responded

Amanda. Thank you for being a loyal customer and taking the time to leave us a review of your most recent experience at our dealership with or service department. We appreciate your business.

May 21, 2022

I have purchased several cars from this dealership. Always an easy process and great service. More

by Bmeiers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Grooms
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Evenrud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cuezze
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Redmond
May 21, 2022 -

INFINITI of Kansas City responded

Thank you for taking the time to leave us a review. We really appreciate it and appreciate your business.

April 25, 2022

Quick , Phenomenal , Kind , Courteous , Knowledgeable , concern , Pleasant , nice , good , accurate , Grateful , smart , loyal , helpful and Friendly More

by Anthony Barnes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brenden Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Grooms
5.0
This rating includes all reviews, with more weight given to recent reviews.
Spencer Cassidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2022 -

INFINITI of Kansas City responded

Anthony. Thank you for taking time to leave us a 5-star review. We really appreciate it and appreciate your business.

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