INFINITI of Kansas City - Service Center

Routine Service Very easy to set up my appointment, service was explained that would be performed, and the vehicle was completed on time. David Grooms always has a p Very easy to set up my appointment, service was explained that would be performed, and the vehicle was completed on time. David Grooms always has a positive and professional attitude. More

Superb Customer Service Spence was so kind to me. He put my worry at ease. I was very worried there may have been something terribly wrong with my car, and he assured me it w Spence was so kind to me. He put my worry at ease. I was very worried there may have been something terribly wrong with my car, and he assured me it would be fixed, and my car is still under warranty, and would be covered. He listened to me describe in detail what my car was doing, and knew immediately what was going on with it. He put me in a loaner car that same day so I could get to work, and kept in contact with me about the status of my car. He was so kind, and had me laughing by the end of the situation. Thank you, Spence! I really appreciate you! More

Another great experience at Infiniti of Kansas City I have always had GREAT experiences at Infiniti of Kansas City. Brenden and Spence are my go to service providers. They help me keep my JX35 in exce I have always had GREAT experiences at Infiniti of Kansas City. Brenden and Spence are my go to service providers. They help me keep my JX35 in excellent running condition. More

My first time at an Infinity dealership for an oil change was very positive. As the owner of a recently purchased QX60 from a private party, I feel comfortable returning for any future service needs was very positive. As the owner of a recently purchased QX60 from a private party, I feel comfortable returning for any future service needs More

Excellent Service Infiniti of KC has provided me with top-notch service every time I've come in. I've worked with Spencer in the service department several times and h Infiniti of KC has provided me with top-notch service every time I've come in. I've worked with Spencer in the service department several times and he has been exceptional. They communicate very well and never make you feel rushed or unimportant. I will continue to use this dealer going forward! More

Scary shake taken care of! Despite owning a Hyundai Tucson, we went to Infinity of Kansas City since it's close to our house, had heard good things and called around after a sca Despite owning a Hyundai Tucson, we went to Infinity of Kansas City since it's close to our house, had heard good things and called around after a scary shake started and Kris Venard was the only one that told us to take it in, we were very well taken care of by Kris and his crew! He drove it himself to see what was going on, then brought it over to the service bay, where they discovered I needed new tires. He recommended a few brands that will work with my budget and driving needs. I felt very welcomed and taken care of me, not hassled at all, Kris even noticed that I was close to needing an oil change, so offered to fit it into our visit! I would return to Infinity of KC in a heartbeat!! More

Honest Experience after 3 years My Honest experience with Infiniti of KC. Purchased a brand new 2013 G37x at the end of november 2014. Love my Car!! When negotiations started they ha My Honest experience with Infiniti of KC. Purchased a brand new 2013 G37x at the end of november 2014. Love my Car!! When negotiations started they had drawn me in with a 0% finance option. After two weeks they finally agreed on the price I offered only after 0% financing was gone. Fail one. Christmas Day, I had to work and found the car Dead in my garage. Infiniti had neglected to charge the battery after sitting on the show room floor for over a year. Fail two. The first rain in the car I realized the wiper blade on the drivers side was skipping and chattering. I asked them to look into it on my first oil change at the dealership. During that visit, blades were replaced to fix the problem. Two years later the blade still skips and chatters after being replaced and blamed for the problem every time I went to service the vehicle. Fail Three. One of the trips out to Kansas I had the cars tires rotated and an inspection done. They pulled the car up after and I drove away. About a half mile away I realized the undercarriage was dragging down the road. It was almost completely ripped apart from the car. Fail four. The dealerships response was they didn't lift the car and could get me cost on a new one. Can't really attach a new one when the old one is ripped out guys. I guess when a wheel is off its harder to see something like the undercarriage hanging on the ground. Not to mention, who doesn't look for leaks under a car when they do an inspection? After about 3 years I quit taking wiper blades as excuse to the chattering wiper. Long adjustment story short they were adjusted several times and never fixed. Then they blamed my car wash for impregnating the glass. The window was replaced and they still can't get the wiper blade to work right. Now they refuse to replace the wiper arm or do anything else. My opinion is the workmanship, and ability to diagnosis in the service department is subpar at best. Seems pretty obvious no one is taking the time or has any ethical pride in the work they are supplying customers. In the end the service manager Matt simply said, he was done with talking to me. My Owners Manual tells me to run Non Ethanol gas in this car and oil change with specialized nissan ester oil. This dealership will not even tell you these things when you buy the car. Worse still, the service department will use the wrong oil and not say word about it. Still love my car. Just want to share my experience and warn those who buy a Luxury at infiniti. Have it service somewhere else with competent technicians!! More

Service Dave Grooms is absolutely the best, anytime that I need anything, I always call him and he takes wonderful care of me. Love the Service!! Dave Grooms is absolutely the best, anytime that I need anything, I always call him and he takes wonderful care of me. Love the Service!! More

friendly and cost effective service department I serviced a 2011 Infiniti EX35 here during the year and quarter that I owned it and was very satisfied with the service overall, except for one issue I serviced a 2011 Infiniti EX35 here during the year and quarter that I owned it and was very satisfied with the service overall, except for one issue which I explain below. Normally you expect service folks to try and upsell stuff and get you to do maintenance that may not strictly be "needed" or recommended by the manufacturer. That was NOT the case here. They did not try to sell me on expensive synthetic oil or Nissan ester oil. They said that regular oil was just fine. Also, they dissuaded me from doing early maintenance on the 4 wheel drive system, saying that there really was no need to do the fluids earlier than the manual called for. Saved me a lot of money. It was really easy to make appointments here and they always had a free loaner for me even on small jobs. The free loaners they gave me were always really nice cars, usually nicer and more expensive than the car I was servicing. They also always nicely cleaned up my car and it smelled really good when I got it back, again even on really small jobs. People in service were all always really friendly and seemed quite competent at what they did. It actually was a joy to come there for service. Only negative was that they were never able to fix some rattles in the dashboard even though they tried mightily on 3 or 4 occasions. Notwithstanding their sincere efforts, they were never able to completely fix the problem, although after the last visit it was definitely better than it was before. On the pre-owned sales side, they were very friendly and had some nice cars in very nice condition, but from what I could tell, their cars seemed to me to be priced pretty high. After shopping here first, ended up getting a 2011 Infiniti elsewhere with 10,000 miles on it for the same price that they were proposing to sell me a 2010 of the same model which had almost 30,000 miles on it. More