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INFINITI of Kansas City - Service Center

Merriam, KS

4.7
116 Reviews

116 Reviews of INFINITI of Kansas City - Service Center

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April 07, 2020

Routine Service Very easy to set up my appointment, service was explained that would be performed, and the vehicle was completed on time. David Grooms always has a p More

by jbrownlockton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Grooms
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 10, 2020

Superb Customer Service Spence was so kind to me. He put my worry at ease. I was very worried there may have been something terribly wrong with my car, and he assured me it w More

by Heather Akl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Spencer Cassidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 10, 2020

Another great experience at Infiniti of Kansas City I have always had GREAT experiences at Infiniti of Kansas City. Brenden and Spence are my go to service providers. They help me keep my JX35 in exce More

by maris1908
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brenden Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Spencer Cassidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 01, 2020

My first time at an Infinity dealership for an oil change was very positive. As the owner of a recently purchased QX60 from a private party, I feel comfortable returning for any future service needs More

by Pat
Recommend Dealer
Yes
Employees Worked With
Brenden Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 18, 2019

Amazing! Brenden is unbeatable, he makes sure he takes care of his customers like they are his family. My wife and I both have Infiniti’s and will keep with th More

by KPETERSON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brenden Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2019 -

INFINITI of Kansas City responded

Thank you for taking time to leave us a review. We appreciate it and we appreciate your business.

August 02, 2018

Excellent Service Infiniti of KC has provided me with top-notch service every time I've come in. I've worked with Spencer in the service department several times and h More

by funk1136
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Spencer Cassidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 25, 2018

Scary shake taken care of! Despite owning a Hyundai Tucson, we went to Infinity of Kansas City since it's close to our house, had heard good things and called around after a sca More

by FatimaCundiff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kris Venard
May 04, 2017

Honest Experience after 3 years My Honest experience with Infiniti of KC. Purchased a brand new 2013 G37x at the end of november 2014. Love my Car!! When negotiations started they ha More

by jerahwhite@guerrillamail.org
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joe Lavar, Matt Yates
January 12, 2017

Service Dave Grooms is absolutely the best, anytime that I need anything, I always call him and he takes wonderful care of me. Love the Service!! More

by Kaje1234
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Grooms
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 04, 2016

friendly and cost effective service department I serviced a 2011 Infiniti EX35 here during the year and quarter that I owned it and was very satisfied with the service overall, except for one issue More

by John Edwards
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Grooms
5.0
This rating includes all reviews, with more weight given to recent reviews.
Spencer Cassidy
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Liddeke
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