INFINITI of Kansas City - Service Center

Nice building and car lot. All cars were clean. It's very easy to get to and leave. All other employees that saw me smiled and said hi. They didn't just walk right by me acting like they didn't see me very easy to get to and leave. All other employees that saw me smiled and said hi. They didn't just walk right by me acting like they didn't see me. More

dealership was very organized and service was completed with no issues. Car was brought back to me clean. Its always a good experience at the service department. with no issues. Car was brought back to me clean. Its always a good experience at the service department. More

Infiniti of Kansas City always have had good service. Been going there ever since the 90's. Especially Dave Grooms, he's very professional and knows how to connect with the customers. Been going there ever since the 90's. Especially Dave Grooms, he's very professional and knows how to connect with the customers. More

Except for paying the bill, I never mind getting services done here. Very professional & thorough in keeping appointments, getting the work done correctly & in good time. Our vehicle is always cleaner than w done here. Very professional & thorough in keeping appointments, getting the work done correctly & in good time. Our vehicle is always cleaner than when we bring it in and, I might add, it’s usually pretty clean already. Enjoy that service writers have their “own clients” so we have a good working relationship. Dave Grooms is one of those good ones! More

Service Dept is best I've ever experienced Spence always goes above and beyond to ensure the work is completed timely and efficiently. They take the pain out of car repair & maintenance. High Spence always goes above and beyond to ensure the work is completed timely and efficiently. They take the pain out of car repair & maintenance. Highly recommend them. More

Service is never any fun but is very relaxing here. always professional, always clean and always polite. The service team is top notch and I never worry about my car once I leave this dealership. always professional, always clean and always polite. The service team is top notch and I never worry about my car once I leave this dealership. More

Spence Cassidy provides consistently excellent customer service above and beyond all expectations. He personal picked me up off the side of the interstate when I had a blown out tire. Infiniti service rank service above and beyond all expectations. He personal picked me up off the side of the interstate when I had a blown out tire. Infiniti service ranks highest above all luxury brands. Spence and Dave are the dynamic duo of outstanding customer service. Absolutely THE BEST. More

Exceptional service and the staff is always friendly and helpful. Unfortunately, they were not wearing any masks or observing any COVID protective measures. We are in the middle of a pandemic and masks are helpful. Unfortunately, they were not wearing any masks or observing any COVID protective measures. We are in the middle of a pandemic and masks are required in retail stores. They need to catch up. More

Tire issue - possible (1) bad tire I did not like that Mike cared nothing about me or my vehicle. He was only concerned about the up-sale to me me m I did not like that Mike cared nothing about me or my vehicle. He was only concerned about the up-sale to me me m More