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INFINITI of Kansas City - Service Center

Merriam, KS

4.7
116 Reviews

116 Reviews of INFINITI of Kansas City - Service Center

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October 24, 2024

I took my m45 in for service at this location last week, overall, a good experience friendly staff, days later i realized that my engine cover was missing, i believe a honest mistake. I called my assigned More

by dwayne.mcfeders
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brenden Shaw
3.0
This rating includes all reviews, with more weight given to recent reviews.
July 18, 2024

It’s never fun need your car serviced while on vacation. We had a flat tire and needed to replace it. Spoke to Brenden in the service department and he assured me that he would get it fixed. When we arrived More

by Allison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brenden Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

INFINITI of Kansas City responded

Thank you for letting us know about your experience with Brenden and our service department. We are glad we were able to get you back on the road quickly. We appreciate your business.

December 22, 2023

They didn’t tighten bolts on all tires, one front tire had all bolts completely loose. I am lucky I didn’t lose the tire. I talked to someone other than who I booked with. More

by Carrieolson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not on list
Dec 22, 2023 -

INFINITI of Kansas City responded

Thank you for bringing this to our attention. We will work to make sure our processes are better to prevent this from happening in the future.

December 12, 2023

Well-run dealership. The facility was clean and the wait area is nice with several amenities. More

by Sgalary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Grooms
5.0
This rating includes all reviews, with more weight given to recent reviews.
Spencer Cassidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mason, Sales.
Dec 19, 2023 -

INFINITI of Kansas City responded

Thank you for taking time to leave us a review. We really appreciate it and appreciate your business.

November 26, 2023

Great dealership and service! ! Never disappointed! Spencer also did great job explaining and keeping us informed! More

by Nickiebean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spencer Cassidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2023 -

INFINITI of Kansas City responded

Thank you for taking time to leave us a review. We really appreciate it and appreciate your business.

November 19, 2023

The entire experience was efficient, effective and professional with a pleasant waiting area and showroom. More

by JGJ1979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spencer Cassidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The sales receptionist was very pleasant and helpful as we looked at vehicles on the display floor while service was being performed.
Dec 19, 2023 -

INFINITI of Kansas City responded

Thank you for taking time to leave us a 5-star review. We really appreciate it and appreciate your business.

November 17, 2023

They provide an excellent customer experience. My two fav guys are in the same office and if you know, then you know..you don't find genuine "people" that love what they do and provide the same ex More

by janevagrigsby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spencer Cassidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2023 -

INFINITI of Kansas City responded

Thank you for taking time to leave us a review. We really appreciate it and appreciate your business.

August 01, 2023

Ask for Dave Grooms, he is the absolute best and will treat you with respect and honesty work. More

by KVining
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Grooms
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 28, 2023

Probably the biggest positive is the service department and the accommodations associated with it. I have always been pleased with my salesperson as well. More

by awdavis0101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Poula Fayek
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2023

The best service we ever had. Wish we could get touch up paint for scratches. Have asked before. More

by sherry.wilcox66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brenden Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Grooms
5.0
This rating includes all reviews, with more weight given to recent reviews.
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