INFINITI of Kansas City

Had some bad experiences with major infiniti which is the old dealership. I heard that they were now under new owners and thought I would try them out. Boy was I impressed. Like it was never the old place old dealership. I heard that they were now under new owners and thought I would try them out. Boy was I impressed. Like it was never the old place. They moved and everything. They are now a little further away from me, but it is well worth it. I was so impressed with Dave especially, but also the hospitality. I would DEFINITELY recommend! More

I was worried about going into a service department as I always am. But, I spoke with Dave (Grooms) and he put me completely at ease. Couldn't be happier. always am. But, I spoke with Dave (Grooms) and he put me completely at ease. Couldn't be happier. More

Wonderful state of the art facility with many amenities. Dave Grooms is the very best- courteous, friendly, personable and explains all services and costs. I would recommend this organization to anyone - as Dave Grooms is the very best- courteous, friendly, personable and explains all services and costs. I would recommend this organization to anyone - as it was referred to me! More

The service department is always friendly and helpful when I arrive, and they complete service in a very timely manner. The dealership has a very comfortable waiting area so you don't feel like you're w when I arrive, and they complete service in a very timely manner. The dealership has a very comfortable waiting area so you don't feel like you're waiting for very long. Always a great experience. More

Levi was knowledgeable, friendly, and patient as we selected out Infiniti. He is the type of person that one enjoys doing business with and is definitely a customer advocate. All of the folks at Infi selected out Infiniti. He is the type of person that one enjoys doing business with and is definitely a customer advocate. All of the folks at Infiniti KC were polite and respectful and made this experience feel professional and polished. More

Mr. Webb; I am very sorry for the rotten review; I Mr. Webb; I am very sorry for the rotten review; I should have taken a step back and given more thought as to what I needed to do in order to get o Mr. Webb; I am very sorry for the rotten review; I should have taken a step back and given more thought as to what I needed to do in order to get our problem resolved. I took off on the wrong path, never giving you a chance before writing my review, I was wrong. Please know that I have learned a few life lessons because of your kindness, knowledge and thoughtfulness. You read my rotten review and did not hesitate to contact me to ask about the details, wanting to hear my side; you listened while I explained (babbled on), about the doom we were facing. Mr. Webb, you have the patience of a saint, your ability to bring the whole picture into view, along with your calm approach in dealing with a problem shows what a wonderful man you are! I am truly thankful for your time, concern and most of the entire lesson I will carry with me, always! Thank You, Teresa L. Jurkovich More

I highly recommend this Dealer. From the initial greeting I received when I walked in to the final walk through on my new car, the service and overall experience was outstanding. They truly represe greeting I received when I walked in to the final walk through on my new car, the service and overall experience was outstanding. They truly represent a luxury brand and the attention to detail and care about my customer experience was unmatched. It was leaps and bounds better than any of my previous car-buying experiences. The dealership itself is an amazing looking building that screams "state of the art", which is relevant because the Infiniti products all have technology that is above and beyond the competition (BMW, Lexus, etc). I wasn't sure about getting an Infiniti at first, but after speaking with Richard and Joe at this Dealership, I immediately felt more comfortable with them and was given a thorough demonstration on what Infiniti has to offer versus the competition. Having purchased numerous vehicles from varying dealerships in different states, this experience was just different. It was painless from start to finish, which was refreshing. Like many people, I' m very skeptical of car sales people in general, but Infiniti of Kansas City really took the time to get to know me, find out what my needs were, and help find the right product for me. I never felt pressured and I really learned a lot about the cars, they really took the time to make sure I understood the contract and other details. I was almost sad to leave because I enjoyed talking with the staff so much, but I was thrilled with my new Infiniti and will be back soon! More

This was my first used car purchase. Bliss made the experience great. He was extremely helpful and knowledgeable about his product. I would not hesitate to refer any of my friends or family to Infiniti experience great. He was extremely helpful and knowledgeable about his product. I would not hesitate to refer any of my friends or family to Infiniti of Kansas City or specifically to Bliss Kim. More

Buying a car can be like going to the dentist. Its something that you have to do every once and a while and it can be very painful. Richard Webb took away all of the pain. A friend of mine recommend something that you have to do every once and a while and it can be very painful. Richard Webb took away all of the pain. A friend of mine recommended Richard Webb to me and told me to call him. Making this call was a little tuff for me because I live in Chicago and he is in Kansas City. I was very specific in the specs for my purchase. While he did not have anything on his lot that fit my specs (08 Chevrolet Avalanche LTZ 4x4 was the only car that I wanted. I wasn't surprised because 1. it was an Infiniti dealership. 2. Most Chevrolet dealers only had one or two ) he told me not to worry and that he would call me back. Less than 48 hours later he called me back with three different choices that fit my specs. I went online and compared the three with the rest of the country. There were no cars within $3000 with the same miles. I called Richard back the next day and told him that I was ready to make a purchase. There was no need for a test drive because it was certified and I have already owned one so I know how they drive. Less than 24 hours after that call I had all of the paperwork filled out and returned. The truck was delivered to my front door on a flatbed within a week of my first call to Richard. I am so relived to know that I will never have to go to a car dealership again. Thanks again to Richard Webb and the entire team at Infiniti of Kansas City!!! More