Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
INFINITI of Kansas City
Merriam, KS
534 Reviews
Infiniti of Kansas City in Kansas City, MO, also serving St Louis, MO and Omaha, NE is proud to be an automotive leader in our area. Since opening our doors, Infiniti of Kansas City has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible.
If you would like financing options and you are in the market to purchase a new Infiniti or used car or truck, we will provide assistance to help you find financing options that fit your needs! You can trust that Infiniti of Kansas City will get you into the car or truck you choose with professionalism and attention to your needs.
Infiniti of Kansas City has an experienced and reliable Service and Parts departments that are open extra hours to help fit our customers' hectic schedules, and as always, Infiniti of Kansas City offers competitive pricing for your automotive maintenance needs. Customer satisfaction is our highest priority, and our staff is committed to achieving this goal in every aspect of our business. Please feel free to reach us at (888) 262-1306 if you have any questions or comments.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 PM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 534 reviews
February 01, 2016
Nice Experience at Infiniti We were in search of a nice pre-owned car. I found one that we were interested in on line that was the right price and wanted to take it for a test We were in search of a nice pre-owned car. I found one that we were interested in on line that was the right price and wanted to take it for a test drive. We could not be happier with the way Brady Hames treated us. At no time did we feel pressured for a sale. We pointed out a couple of minor issue that we wanted addressed before picking up the car. Brady took the time to show us that they were fixed. He took the time to show us the features of the car prior to us driving off and said if we have any questions do not hesitate to call. More
by Smith28
Employees Worked With
Al Gormly , Brady Hames
September 30, 2015
Outstanding Experience from initial visit to delivery. QX80 My experience could not have been better. Specifically, I would like to recommend using Robert Evenrud and Jimmy Foley. Robert had to step in when t My experience could not have been better. Specifically, I would like to recommend using Robert Evenrud and Jimmy Foley. Robert had to step in when the initial salesman had to be gone for an extended period of time and took care of me like it was his deal. He responded quickly, helped me negotiate a very fair deal and then helped make the delivery process actually quite enjoyable. I would highly recommend this dealership and as a fairly pedantic buyer, he answered every question and made sure a few final details at the sale were handled. He even hand polished the car when it was all said and done. Just an overall outstanding experience, highly recommended and after driving their loaner sedans, there is a good chance I'll be back sooner than later for the next one. Thanks Infiniti of Kansas City. More
by jhawker21
Employees Worked With
Robert Evenrud, Courtney Fish
September 16, 2014
Great Dealership & Straightforward Had a great experience at Infiniti of Kansas City. Purchase pre-owned. Had minor key issue - was resolved at no cost immediately. Robert was salesp Had a great experience at Infiniti of Kansas City. Purchase pre-owned. Had minor key issue - was resolved at no cost immediately. Robert was salesperson. Great guy - would purchase from him again. Met Richard, Mark and Joe - all knowledgeable and great to work with. More
by kmdowney
February 23, 2014
What a great team! Always friendly, always smiling and wow... what a place for service. I was in awe by the service bays and the waiting area. They really know how to take care of someone waiting for he wow... what a place for service. I was in awe by the service bays and the waiting area. They really know how to take care of someone waiting for her car to just get normal service. Highly Recommend. More
by ruthparker
Employees Worked With
Christian Liddeke
February 23, 2014
Had some bad experiences with major infiniti which is the old dealership. I heard that they were now under new owners and thought I would try them out. Boy was I impressed. Like it was never the old place old dealership. I heard that they were now under new owners and thought I would try them out. Boy was I impressed. Like it was never the old place. They moved and everything. They are now a little further away from me, but it is well worth it. I was so impressed with Dave especially, but also the hospitality. I would DEFINITELY recommend! More
by HankAdams
Employees Worked With
Dave
February 23, 2014
I was worried about going into a service department as I always am. But, I spoke with Dave (Grooms) and he put me completely at ease. Couldn't be happier. always am. But, I spoke with Dave (Grooms) and he put me completely at ease. Couldn't be happier. More
by robertyoung44
Employees Worked With
Other Employees :
The service department is the best around. Dave Grooms will take care of you.
February 18, 2014
Wonderful state of the art facility with many amenities. Dave Grooms is the very best- courteous, friendly, personable and explains all services and costs. I would recommend this organization to anyone - as Dave Grooms is the very best- courteous, friendly, personable and explains all services and costs. I would recommend this organization to anyone - as it was referred to me! More
by akparran
Employees Worked With
February 15, 2014
The service department is always friendly and helpful when I arrive, and they complete service in a very timely manner. The dealership has a very comfortable waiting area so you don't feel like you're w when I arrive, and they complete service in a very timely manner. The dealership has a very comfortable waiting area so you don't feel like you're waiting for very long. Always a great experience. More
by beby12
Employees Worked With
February 06, 2014
The service center at Infiniti of KC does a very poor job, basically masking the problem rather than fixing it, and VERY dishonest to boot. There isn't enough space in this box to describe the problems I job, basically masking the problem rather than fixing it, and VERY dishonest to boot. There isn't enough space in this box to describe the problems I've had with this dealer's service department. Very expensive! This is an Infiniti, not a Rolls Royce! Save yourself the trouble. I will now drive 100 miles out of my way to get my car services rather than deal with these lying xxxx bags. More
by Jaysmid
Employees Worked With
Spencer, Brenden, & their goon squad of poorly trained amateurs.
January 03, 2014
Levi was knowledgeable, friendly, and patient as we selected out Infiniti. He is the type of person that one enjoys doing business with and is definitely a customer advocate. All of the folks at Infi selected out Infiniti. He is the type of person that one enjoys doing business with and is definitely a customer advocate. All of the folks at Infiniti KC were polite and respectful and made this experience feel professional and polished. More
by mbserum
