INFINITI of Kansas City

Amazing Car Buying Experience My husband and I had a great experience in our new car buying adventure. Our salesman Jay Fitzharris, was so delightful to work with and my husband a My husband and I had a great experience in our new car buying adventure. Our salesman Jay Fitzharris, was so delightful to work with and my husband and I both agreed it was the most pleasant carbuying process we have ever had! He was absolutely great to work with! Also, thought the business manager, Dallas, and signing papers to getting a great instruction on how to work the car from Jake was just great! More

Service Dave Grooms is absolutely the best, anytime that I need anything, I always call him and he takes wonderful care of me. Love the Service!! Dave Grooms is absolutely the best, anytime that I need anything, I always call him and he takes wonderful care of me. Love the Service!! More

Excellent buying experience! I recently leased a Qx60 and the process couldn't have been any better. There was no pressure whatsoever and they were very honest with the pro's and I recently leased a Qx60 and the process couldn't have been any better. There was no pressure whatsoever and they were very honest with the pro's and con's of leasing. I've only bought before and this was my first time leasing, so I had a lot of questions. I never once felt like I was asking a dumb question and whether it was Mark, Robert, or John there was always someone there to help and answer the question. I've always been very happy Infiniti of KC, whether it be buying a new car or using the Service Center. Because of the first rate experience and service, they have a very loyal customer. More

Excellent! Tom was wonderful to work with! I appreciated him being patient with me when making my decision and not pressuring me! It is a beautiful dealership! Tom was wonderful to work with! I appreciated him being patient with me when making my decision and not pressuring me! It is a beautiful dealership! More

Used car purchase Been to quite a few places and had that typical car dealer experience everyone dreads and talks about. Came to Infiniti Kansas City and it was exactly Been to quite a few places and had that typical car dealer experience everyone dreads and talks about. Came to Infiniti Kansas City and it was exactly the opposite. They were approachable, honest and down to earth. We didnt feel pressure we solely felt confident with the vehicle, and the price. Buying a vehicle is supposed to be an exciting chapter in ones life and at Infiniti of KC it held up. We are very happy. More

Great car buying experience! Robert Evenrud was very knowledgeable and friendly. He made the car buying experience very good. No pressure to buy even when he knew I was going to Robert Evenrud was very knowledgeable and friendly. He made the car buying experience very good. No pressure to buy even when he knew I was going to other dealerships that day. Will definitely buy from him again. More

Great service and sales. Enjoyed Jay's approach. We looked at multiple infinity and other cars before our purchase. We first decided that Infinity was what we wanted but was open to different dealer We looked at multiple infinity and other cars before our purchase. We first decided that Infinity was what we wanted but was open to different dealers. When we visited Infinity of Kansas City we realized that this is where we wanted to buy our car. Loved our salesman and the GM. Very helpful and patient. Great service. We were the last people out that night and they did not rush us and delivered our car fully detailed. Was a great experience, great price, and super trade in. Could not have asked for a better car purchase. Thanks for all your help! Mike and Jen Strouse More

Pleasant Experience We found our recent buying experience with this dealership to be a most pleasant one. At no time did we feel pressured. Everyone was very accommodati We found our recent buying experience with this dealership to be a most pleasant one. At no time did we feel pressured. Everyone was very accommodating in every way. More

First class used car purchase This was the best car buying experience either of us, my husband or I, had ever had. We felt valued as customers, even though we were not buying a br This was the best car buying experience either of us, my husband or I, had ever had. We felt valued as customers, even though we were not buying a brand new car. We did most of the business over the phone, since we don't live in KC, and the paperwork was ready when we arrived. Only had to give our approval when we got there. Jay was very knowledgeable with the vehicle we purchased and gave us a quick, thorough lesson in all the extras. We left pleased and will definitely check there next time we are looking to purchase a vehicle! More

Lack of customer service My husband and I were excited to purchase our new vehicle at Infiniti of Kansas City and originally it all sounds fabulous. The sales associate was g My husband and I were excited to purchase our new vehicle at Infiniti of Kansas City and originally it all sounds fabulous. The sales associate was great in helping us find the right car. The car was a certified vehicle but the only problem is that there were two star cracks in the windshield that we had to point out. The car had been certified and it was noted that the windshield was good when clearly it was not. It was not a problem at the time we were told to bring he car back and they would fill the stars and you wouldn't even see them, they would just look like a tiny water drop. First we were a little hesitant about that but was told you wouldn't even notice them. We brought the car back up there for them to fix the windshield and when we got the car back it didn't even look like they had done anything to it, the stars were still there. This was then pointed out to the sales man that helped us buy the car. He said that he would need to talk to his manager about it and then get back to us, we had told him that we wanted for he windshield to be replaced. As we didn't just spend all this money for a car with a cracked windshield. If we would have been told the truth upfront that it might not cover them up instead of being lied to we never would have bought the car. Days go by and of course no one calls us back, we had to call up there again to question he windshield where we were now being told that hey are not going to do anything about it. I can't believe the level of or should I say lack of customer service that we have received. I will never buy a car from them again after this. More