INFINITI of Kansas City

Great service and sales. Enjoyed Jay's approach. We looked at multiple infinity and other cars before our purchase. We first decided that Infinity was what we wanted but was open to different dealer We looked at multiple infinity and other cars before our purchase. We first decided that Infinity was what we wanted but was open to different dealers. When we visited Infinity of Kansas City we realized that this is where we wanted to buy our car. Loved our salesman and the GM. Very helpful and patient. Great service. We were the last people out that night and they did not rush us and delivered our car fully detailed. Was a great experience, great price, and super trade in. Could not have asked for a better car purchase. Thanks for all your help! Mike and Jen Strouse More

Pleasant Experience We found our recent buying experience with this dealership to be a most pleasant one. At no time did we feel pressured. Everyone was very accommodati We found our recent buying experience with this dealership to be a most pleasant one. At no time did we feel pressured. Everyone was very accommodating in every way. More

First class used car purchase This was the best car buying experience either of us, my husband or I, had ever had. We felt valued as customers, even though we were not buying a br This was the best car buying experience either of us, my husband or I, had ever had. We felt valued as customers, even though we were not buying a brand new car. We did most of the business over the phone, since we don't live in KC, and the paperwork was ready when we arrived. Only had to give our approval when we got there. Jay was very knowledgeable with the vehicle we purchased and gave us a quick, thorough lesson in all the extras. We left pleased and will definitely check there next time we are looking to purchase a vehicle! More

Lack of customer service My husband and I were excited to purchase our new vehicle at Infiniti of Kansas City and originally it all sounds fabulous. The sales associate was g My husband and I were excited to purchase our new vehicle at Infiniti of Kansas City and originally it all sounds fabulous. The sales associate was great in helping us find the right car. The car was a certified vehicle but the only problem is that there were two star cracks in the windshield that we had to point out. The car had been certified and it was noted that the windshield was good when clearly it was not. It was not a problem at the time we were told to bring he car back and they would fill the stars and you wouldn't even see them, they would just look like a tiny water drop. First we were a little hesitant about that but was told you wouldn't even notice them. We brought the car back up there for them to fix the windshield and when we got the car back it didn't even look like they had done anything to it, the stars were still there. This was then pointed out to the sales man that helped us buy the car. He said that he would need to talk to his manager about it and then get back to us, we had told him that we wanted for he windshield to be replaced. As we didn't just spend all this money for a car with a cracked windshield. If we would have been told the truth upfront that it might not cover them up instead of being lied to we never would have bought the car. Days go by and of course no one calls us back, we had to call up there again to question he windshield where we were now being told that hey are not going to do anything about it. I can't believe the level of or should I say lack of customer service that we have received. I will never buy a car from them again after this. More

Outstanding Experience with our Purchase of QX60 We had one of the best Car Purchase Experiences with Tom, Chris, and Dallas. Thank you Tom for your outstanding customer experience. They took the t We had one of the best Car Purchase Experiences with Tom, Chris, and Dallas. Thank you Tom for your outstanding customer experience. They took the time to make sure we were comfortable and happy with our new QX60 purchase. It was the little things and attention to detail that they did to make our purchase smooth. Thank you! More

Trade in older model for new Richard webb and john provided excellent customer service. Jake was fabulous at training and encouragement to reach out with any questions. Had prob Richard webb and john provided excellent customer service. Jake was fabulous at training and encouragement to reach out with any questions. Had problems with previous car and service wasn't able to problem solve very well More

Very Professional and Helpful Jay Fitzharris was our salesman, after several weeks of car shopping we came across a car we liked online. Many previous dealerships seemed pushy and Jay Fitzharris was our salesman, after several weeks of car shopping we came across a car we liked online. Many previous dealerships seemed pushy and gave us the impression that we needed to make a decision right then and there. Not here, we came in, Jay was very helpful and patient to all our questions. Dallas, the F&I rep. was very helpful as well. This dealership is the best one we have ever visited, and we will continue to be a customer here thanks to guys like Jay and Dallas. Thank you guys. Paul&Sarah 10/25/2016 More

Purchased a new QX60 We just purchased a new QX60. The experience was very easy Couldn't have gone any smoother. The staff was very friendly and didn't pressure us. We just purchased a new QX60. The experience was very easy Couldn't have gone any smoother. The staff was very friendly and didn't pressure us. More

So happy with our new car We just purchased a QX60. Great experience--friendly, honest, smooth service. The iPad promotion they have running right now was the icing on the cake We just purchased a QX60. Great experience--friendly, honest, smooth service. The iPad promotion they have running right now was the icing on the cake! We are so happy with our new SUV. It drives so well and is beautiful. More

Purchased a new QX80 It was one of my easiest car purchases I have ever had, John was on vacation and was still talking to me about the car. There was never any pressure It was one of my easiest car purchases I have ever had, John was on vacation and was still talking to me about the car. There was never any pressure or "let's make a deal" type of meetings. Thanks again for making the experience easy. More