INFINITI of Kansas City

Friendly staff and exceptional professionalism Monica was friendly and very professional. She did an excellent job at assisting me in my vehicle search. Although i didnt find exactly what i was loo Monica was friendly and very professional. She did an excellent job at assisting me in my vehicle search. Although i didnt find exactly what i was looking for, i am absolutely recommending her to my family and friends. More

Honest Experience after 3 years My Honest experience with Infiniti of KC. Purchased a brand new 2013 G37x at the end of november 2014. Love my Car!! When negotiations started they ha My Honest experience with Infiniti of KC. Purchased a brand new 2013 G37x at the end of november 2014. Love my Car!! When negotiations started they had drawn me in with a 0% finance option. After two weeks they finally agreed on the price I offered only after 0% financing was gone. Fail one. Christmas Day, I had to work and found the car Dead in my garage. Infiniti had neglected to charge the battery after sitting on the show room floor for over a year. Fail two. The first rain in the car I realized the wiper blade on the drivers side was skipping and chattering. I asked them to look into it on my first oil change at the dealership. During that visit, blades were replaced to fix the problem. Two years later the blade still skips and chatters after being replaced and blamed for the problem every time I went to service the vehicle. Fail Three. One of the trips out to Kansas I had the cars tires rotated and an inspection done. They pulled the car up after and I drove away. About a half mile away I realized the undercarriage was dragging down the road. It was almost completely ripped apart from the car. Fail four. The dealerships response was they didn't lift the car and could get me cost on a new one. Can't really attach a new one when the old one is ripped out guys. I guess when a wheel is off its harder to see something like the undercarriage hanging on the ground. Not to mention, who doesn't look for leaks under a car when they do an inspection? After about 3 years I quit taking wiper blades as excuse to the chattering wiper. Long adjustment story short they were adjusted several times and never fixed. Then they blamed my car wash for impregnating the glass. The window was replaced and they still can't get the wiper blade to work right. Now they refuse to replace the wiper arm or do anything else. My opinion is the workmanship, and ability to diagnosis in the service department is subpar at best. Seems pretty obvious no one is taking the time or has any ethical pride in the work they are supplying customers. In the end the service manager Matt simply said, he was done with talking to me. My Owners Manual tells me to run Non Ethanol gas in this car and oil change with specialized nissan ester oil. This dealership will not even tell you these things when you buy the car. Worse still, the service department will use the wrong oil and not say word about it. Still love my car. Just want to share my experience and warn those who buy a Luxury at infiniti. Have it service somewhere else with competent technicians!! More

Best car buying experience Recently I have leased a new infinite X30 from this incredible dealership. Walked in and was greeted warmly. James, Jimmy, Dallas and Jake, assisted m Recently I have leased a new infinite X30 from this incredible dealership. Walked in and was greeted warmly. James, Jimmy, Dallas and Jake, assisted me in ascertaining exactly what I was looking for.They were upfront and honest about everything and went way out of their way to make sure all of my needs were met.If you are shopping in Kansas City area, then I would strongly recommend you check them out. More

Customer Service makes the difference I recently purchased a vehicle from Infiniti of KC and had the privilege of working with Monica Kelley. All during the process and even once the sale I recently purchased a vehicle from Infiniti of KC and had the privilege of working with Monica Kelley. All during the process and even once the sale was completed Monica has been been a complete professional. She was proactive and helpful without being pushy (like many salespeople) She kept me updated and truly wanted to help us find a car that would meet our needs. After the purchase there were a couple of things that needed to be looked at on the car and Monica was right on top of helping us get the problems resolved. She worked with management and made sure that we were taken care of. I work in the customer service field and can truly appreciate when a company goes above and beyond to meet a customers needs. I will highly recommend Infiniti of KC and will encourage my friends and family to contact Monica for their car needs. Thank you Infiniti of KC!! More

Great experience! I bought a car from Mark Redmond over the weekend and want to share that it was a great experience. Mark was very accommodating and easy to work with I bought a car from Mark Redmond over the weekend and want to share that it was a great experience. Mark was very accommodating and easy to work with. The process was also very efficient as we were in and out in short order. I appreciated that Mark did not give us a high pressure sales pitch. I would highly recommend Mark if you are in the market for a car. More

The sales Personnel at Infinity took exceptional care of me. Monica is an impressive, competent and caring salesperson. Kevin is very knowledgeable and Tom was very helpful. I would also like to thank Dallas in Monica is an impressive, competent and caring salesperson. Kevin is very knowledgeable and Tom was very helpful. I would also like to thank Dallas in Finance. I will endorse and recommend future customers to this establishment. Thank you Infiniti. More

Mark Redmond- Purchase of 2017 QX50- Great Experience Mark Redmond did an outstanding job of finding exactly the car my wife wanted to drive. He had to find a car in St. Louis that met our specifications Mark Redmond did an outstanding job of finding exactly the car my wife wanted to drive. He had to find a car in St. Louis that met our specifications. I liked his no-pressure approach and his excellent follow-up /communication with me as we searched for the right car. Mark is one of the best car sales people I have ever worked with. We were happy with the financial terms of the deal . We also worked with Jake Gilliam who spent time with my wife showing her the features of the car upon delivery. Again, very nice service and very helpful to my wife. John Cuezze was our Finance Manager who closed the deal for us. He provided all the options for us to consider related to warranty's, services, etc on our new car. I appreciated his approach and thoughtful style of dealing with us as customers. My wife and I are very impressed with the overall service of Infiniti of KC and will definitely recommend them to our friends. More

Great experience James our salesman went above and beyond. He was most helpful and very professional. I would recommend James Studa and Infiniti of KC. to friends an James our salesman went above and beyond. He was most helpful and very professional. I would recommend James Studa and Infiniti of KC. to friends and family. The finance department (John) only added to the pleasant experience More

Came to Look - stayed to buy The most productive positive experience ever with a Dealership. They had the car - pre-owed - right mileage - right year - right price - mint conditio The most productive positive experience ever with a Dealership. They had the car - pre-owed - right mileage - right year - right price - mint condition - called ahead to inquire - meet us at the door - Salesman, great guy, had the kind of experienced that made one comfortable while getting the paperwork done.....Finance guy the best ever, no pressure what so ever to add on this, add on that. Really surprising since the Finance guys are usually more aggressive on the extra stuff.....but not here! Well done gentlemen. More

Very professional Joe Reed and Dallas Summers coordinated everything very well. I was from out of town and the whole sales experience from start to finish was seamless Joe Reed and Dallas Summers coordinated everything very well. I was from out of town and the whole sales experience from start to finish was seamless. All the paperwork was prepped in advance and accurate, including the financing piece. Got all my questions answered and help needed. More