INFINITI of Kansas City

Excellent Customer Service Excellent customer service by a truly professional salesperson, Monica Kelley. Would recommend asking for Infinity of Kansas City and Monica Kelley. Excellent customer service by a truly professional salesperson, Monica Kelley. Would recommend asking for Infinity of Kansas City and Monica Kelley. Overall, great buying experience. More

Willing to take a loss The first piece of advice I ever got for buying a car was "Negotiate the price, not the monthly payment". With Mark and INFINITY of Kansas City, I was The first piece of advice I ever got for buying a car was "Negotiate the price, not the monthly payment". With Mark and INFINITY of Kansas City, I was able to do both, Mark and his team bent over backward to ensure I was able to drive off the lot in EXACTLY the car I needed for EXACTLY the price I wanted. More

Highly Recommended I bought a used Hyundai Elantra from Infiniti's budget lot, but I was treated like I was buying a high-end (and new) model. This car fit my needs and I bought a used Hyundai Elantra from Infiniti's budget lot, but I was treated like I was buying a high-end (and new) model. This car fit my needs and my budget, and Monica respected that. She didn't try to up-sell me to something that would have been more lucrative for her. This was a great buying experience and I highly recommend her. More

Kevin Ferrel provides world class customer service Kevin Ferrel, is hands down the reason Infiniti of Kansas City earned our business. He treated my family with the upmost dignity, respect & care. His Kevin Ferrel, is hands down the reason Infiniti of Kansas City earned our business. He treated my family with the upmost dignity, respect & care. His knowledge, & kind heart make him one- of - a kind. He helped us throughout the whole process and in the end he felt like family! Ask for Kevin & expect a world class experience! -Holly Weaver More

Great Experience We were looking for a van to accommodate our growing family. Monica went above and beyond to try and get us the right vehicle for our needs at the be We were looking for a van to accommodate our growing family. Monica went above and beyond to try and get us the right vehicle for our needs at the best price possible. She was friendly, very easy to work with, and offered great tips to help us in our car search. Overall, a great experience. More

Amazing car buying experience We traveled up from Wichita to KC to lease our new Infiniti QX60. Joesph had everything ready, was beyond helpful from start to finish, and found us We traveled up from Wichita to KC to lease our new Infiniti QX60. Joesph had everything ready, was beyond helpful from start to finish, and found us the vehicle that had absolutely everything that we were looking for. Jake was very knowledgeable, showed us around the car, and set us up for our trip back home. Dallas was quick, answered any questions that we had, and very professional. Overall, we had an amazing car buying experience at Infiniti of Kansas City. More

Friendly staff and exceptional professionalism Monica was friendly and very professional. She did an excellent job at assisting me in my vehicle search. Although i didnt find exactly what i was loo Monica was friendly and very professional. She did an excellent job at assisting me in my vehicle search. Although i didnt find exactly what i was looking for, i am absolutely recommending her to my family and friends. More

Honest Experience after 3 years My Honest experience with Infiniti of KC. Purchased a brand new 2013 G37x at the end of november 2014. Love my Car!! When negotiations started they ha My Honest experience with Infiniti of KC. Purchased a brand new 2013 G37x at the end of november 2014. Love my Car!! When negotiations started they had drawn me in with a 0% finance option. After two weeks they finally agreed on the price I offered only after 0% financing was gone. Fail one. Christmas Day, I had to work and found the car Dead in my garage. Infiniti had neglected to charge the battery after sitting on the show room floor for over a year. Fail two. The first rain in the car I realized the wiper blade on the drivers side was skipping and chattering. I asked them to look into it on my first oil change at the dealership. During that visit, blades were replaced to fix the problem. Two years later the blade still skips and chatters after being replaced and blamed for the problem every time I went to service the vehicle. Fail Three. One of the trips out to Kansas I had the cars tires rotated and an inspection done. They pulled the car up after and I drove away. About a half mile away I realized the undercarriage was dragging down the road. It was almost completely ripped apart from the car. Fail four. The dealerships response was they didn't lift the car and could get me cost on a new one. Can't really attach a new one when the old one is ripped out guys. I guess when a wheel is off its harder to see something like the undercarriage hanging on the ground. Not to mention, who doesn't look for leaks under a car when they do an inspection? After about 3 years I quit taking wiper blades as excuse to the chattering wiper. Long adjustment story short they were adjusted several times and never fixed. Then they blamed my car wash for impregnating the glass. The window was replaced and they still can't get the wiper blade to work right. Now they refuse to replace the wiper arm or do anything else. My opinion is the workmanship, and ability to diagnosis in the service department is subpar at best. Seems pretty obvious no one is taking the time or has any ethical pride in the work they are supplying customers. In the end the service manager Matt simply said, he was done with talking to me. My Owners Manual tells me to run Non Ethanol gas in this car and oil change with specialized nissan ester oil. This dealership will not even tell you these things when you buy the car. Worse still, the service department will use the wrong oil and not say word about it. Still love my car. Just want to share my experience and warn those who buy a Luxury at infiniti. Have it service somewhere else with competent technicians!! More

Best car buying experience Recently I have leased a new infinite X30 from this incredible dealership. Walked in and was greeted warmly. James, Jimmy, Dallas and Jake, assisted m Recently I have leased a new infinite X30 from this incredible dealership. Walked in and was greeted warmly. James, Jimmy, Dallas and Jake, assisted me in ascertaining exactly what I was looking for.They were upfront and honest about everything and went way out of their way to make sure all of my needs were met.If you are shopping in Kansas City area, then I would strongly recommend you check them out. More

Customer Service makes the difference I recently purchased a vehicle from Infiniti of KC and had the privilege of working with Monica Kelley. All during the process and even once the sale I recently purchased a vehicle from Infiniti of KC and had the privilege of working with Monica Kelley. All during the process and even once the sale was completed Monica has been been a complete professional. She was proactive and helpful without being pushy (like many salespeople) She kept me updated and truly wanted to help us find a car that would meet our needs. After the purchase there were a couple of things that needed to be looked at on the car and Monica was right on top of helping us get the problems resolved. She worked with management and made sure that we were taken care of. I work in the customer service field and can truly appreciate when a company goes above and beyond to meet a customers needs. I will highly recommend Infiniti of KC and will encourage my friends and family to contact Monica for their car needs. Thank you Infiniti of KC!! More