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INFINITI of Kansas City
Merriam, KS
527 Reviews
Infiniti of Kansas City in Kansas City, MO, also serving St Louis, MO and Omaha, NE is proud to be an automotive leader in our area. Since opening our doors, Infiniti of Kansas City has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible.
If you would like financing options and you are in the market to purchase a new Infiniti or used car or truck, we will provide assistance to help you find financing options that fit your needs! You can trust that Infiniti of Kansas City will get you into the car or truck you choose with professionalism and attention to your needs.
Infiniti of Kansas City has an experienced and reliable Service and Parts departments that are open extra hours to help fit our customers' hectic schedules, and as always, Infiniti of Kansas City offers competitive pricing for your automotive maintenance needs. Customer satisfaction is our highest priority, and our staff is committed to achieving this goal in every aspect of our business. Please feel free to reach us at (888) 262-1306 if you have any questions or comments.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 PM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 527 reviews
March 01, 2020
My first time at an Infinity dealership for an oil change was very positive. As the owner of a recently purchased QX60 from a private party, I feel comfortable returning for any future service needs was very positive. As the owner of a recently purchased QX60 from a private party, I feel comfortable returning for any future service needs More
by Pat
Employees Worked With
February 13, 2020
Substandard service lying finance manager and sales manager. Wife went in to purchase a used vehcile. She has a 720+ credit score. They started off telling her that her credit score was substandard, but they c Wife went in to purchase a used vehcile. She has a 720+ credit score. They started off telling her that her credit score was substandard, but they could get her a rate of 8.1% for 72 months. They didn't even ask her about how long she was looking to finance or anything. They just jumped into the 8.1% rate for 72 months, justifying the rate by telling her she had substandard credit at 720+. She called me and that'where their lies began to get exposed. Next thing we know they are telling her that if she puts 5,000 down, she can have a rate for 5.8%. Meanwhile, I got four banks financing her at between 4.75% and 5.14% within 15 minutes of their xxxxxxxx. They then tell her that if she doesn't use their financing, they will have to charge her an additional thousand dollars on the price tag. I would never recommend this shifty xxx bunch of people to anyone in the Midwest or in Kansas City. Absolutely, greasy and slimy behavior. Exactly, atypical of what you think of when you think "Used Car Lot". Then today, their sales manager calls stating he can do her a big favor and get her 5.8% with only 1,000 down. What the xxxx? All I can tell you, that if you choose this dealership, pay attention to every slimy xxx move they make and do not finance with them. Go to your local bank or credit union and get the rate you deserve. These guys are the types of guys which make us stop going to the traditional dealership. We don't think we'll ever buy an Infiniti anymore out of fear that this slimy behavior exists throughout the company and they'd try to rob us on service as well. We don't blame Joe (sales guy) as we understand that a sales guy has zero decision making authority. He was great and needs to go find a better place to work. More
by DealerReviewer
Employees Worked With
February 03, 2020
Always a great experience at Infiniti of KC We recently leased a new vehicle for my wife and we couldn't have been any more happy with the experience. I worked with Mark Redmond and Ramez Zaky We recently leased a new vehicle for my wife and we couldn't have been any more happy with the experience. I worked with Mark Redmond and Ramez Zaky through the whole process and they were extremely helpful at every step along the way. There was no pressure at any point and Mark and Ramez were up-front and honest throughout the process. Infiniti of KC sets the standard for the way a car buying experience should be handled. More
by CFC8600
Employees Worked With
Mark Redmond
January 13, 2020
A Pleasure! The workers at Infiniti are friendly, welcoming, easy to get along with, and very knowledgeable. Working with Poula to get a new car was genuinely an The workers at Infiniti are friendly, welcoming, easy to get along with, and very knowledgeable. Working with Poula to get a new car was genuinely an experience that made buying a car a pleasure, while handling everything in a prompt and professional manner. More
by drewprosser3
January 10, 2020
This was my first time buying a vehicle from this dealership. I would recommend the sales man Joseph Reed. He made buying a vehicle very easy. dealership. I would recommend the sales man Joseph Reed. He made buying a vehicle very easy. More
by Gtorres
January 10, 2020
This was a great experience! No pressure for vehicle that we didn’t want. Would highly recommend going to this dealership. Working with Ramez was a awesome! we didn’t want. Would highly recommend going to this dealership. Working with Ramez was a awesome! More
by JGH 825
Employees Worked With
Ramez Zaky
January 09, 2020
Purchasing a new QX60 I had a great experience purchasing my first Infiniti (QX60). I was treated with respect, professionalism and courtesy. My entire experience from th I had a great experience purchasing my first Infiniti (QX60). I was treated with respect, professionalism and courtesy. My entire experience from the sales associate, sales manager, financial manager and delivery was fantastic. More
by Esam H Sidarous
Employees Worked With
Other Employees :
Ramez Zaky, Steve (Sales Manager), Finance Manager ((RG), Jake were great to work with
December 17, 2019
Great experience! Had a great experience purchasing our 4th Infiniti. We are repeat customers and Ryan found us exactly what we were looking for. We LOVE our QX80 Limi Had a great experience purchasing our 4th Infiniti. We are repeat customers and Ryan found us exactly what we were looking for. We LOVE our QX80 Limited! More
by droj
December 12, 2019
"Wow" is the best way to describe my experience! I've never owned an Infiniti...and I've been missing out! Great experience all the way around. I love my car and will spread the news to everyone how I've never owned an Infiniti...and I've been missing out! Great experience all the way around. I love my car and will spread the news to everyone how awesome Joe was to work with. More
by allisonf
December 10, 2019
Certified Q50 Had a great experience working with Ryan. He timely communicated and had everything ready in advance. I did not wait for anything and had a quick and Had a great experience working with Ryan. He timely communicated and had everything ready in advance. I did not wait for anything and had a quick and efficient service. More
by vladkarpenko
Employees Worked With
Ryan Rowley
