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INFINITI of Kansas City

Merriam, KS

4.9
530 Reviews
Infiniti of Kansas City in Kansas City, MO, also serving St Louis, MO and Omaha, NE is proud to be an automotive leader in our area. Since opening our doors, Infiniti of Kansas City has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible. If you would like financing options and you are in the market to purchase a new Infiniti or used car or truck, we will provide assistance to help you find financing options that fit your needs! You can trust that Infiniti of Kansas City will get you into the car or truck you choose with professionalism and attention to your needs. Infiniti of Kansas City has an experienced and reliable Service and Parts departments that are open extra hours to help fit our customers' hectic schedules, and as always, Infiniti of Kansas City offers competitive pricing for your automotive maintenance needs. Customer satisfaction is our highest priority, and our staff is committed to achieving this goal in every aspect of our business. Please feel free to reach us at (888) 262-1306 if you have any questions or comments.
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6960 W Frontage Rd (I-35 & 67th St)

Merriam, KS

66203

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Showing 530 reviews

June 30, 2020

I had a very pleasant experience with everybody on the floor. From the moment I walked through the door everyone I met treated me great and I got the deal I was looking for. More

by CSM
Recommend Dealer
Yes
Employees Worked With
Brenden Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Grooms
5.0
This rating includes all reviews, with more weight given to recent reviews.
Spencer Cassidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Evenrud
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cuezze
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ramez Zaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Rowley
Jul 22, 2020 -

INFINITI of Kansas City responded

Thank you for taking time to leave a review. We really appreciate it.

June 29, 2020

The experience was what a car buying experience should be. Never at any time did my wife or myself feel pressured or hurried, we even arrived at closing time. Mr. Robinson was as nice a salesman as you wo More

by Jmyers2116
Recommend Dealer
Yes
Employees Worked With
Randy Robinson
Jul 22, 2020 -

INFINITI of Kansas City responded

Thank you for taking time to leave us a review. We appreciate your business.

June 26, 2020

Exceptional service and the staff is always friendly and helpful. Unfortunately, they were not wearing any masks or observing any COVID protective measures. We are in the middle of a pandemic and masks are More

by CF
Recommend Dealer
No
Employees Worked With
Jeffrey
Jul 22, 2020 -

INFINITI of Kansas City responded

Thanks for taking time to leave a review. We have installed protocols to protect our employees and customers from the COVID virus. Come check us out.

Jul 23, 2020 -

CF responded

Thank you and to reiterate, the quality of the service was exceptional. The rep was professional and explained everything related to the service. At the time of this review, masks were not required by law but strongly encouraged due to the rising numbers in our area. This included car dealerships and retail stores. I had my wife’s car serviced at another dealer around the same time, and they had masks and gloves on. In contrast, Infiniti had not caught up to this basic safety protocol until now. I appreciate the effort and response, but we’ll go elsewhere for service.

June 20, 2020

I had a very pleasant experience. From the moment I walked through the door to the day I drove off with my vehicle, everyone I met treated me great. More

by Candy#52
Recommend Dealer
Yes
Employees Worked With
John Cuezze
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ramez Zaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2020 -

INFINITI of Kansas City responded

Thank you for taking time to leave us a review. We appreciate your business.

June 19, 2020

Totally awesome guy to work with! Professional & kind! There was absolutely no issues with a thing. Went out of his way to work with me & make things happen! More

by howlett.travis
Recommend Dealer
Yes
Employees Worked With
Poula Fayek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2020 -

INFINITI of Kansas City responded

Thank you for taking time to leave us a review. We appreciate your business.

June 10, 2020

Randy was great to work with! He was extremely personable and knowledgeable of the vehicle we were interested in. Some car salesmen are over the top and pushy, and Randy wasn’t like that at all. More

by cwessel23
Recommend Dealer
Yes
Employees Worked With
Robert Evenrud
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cuezze
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2020 -

INFINITI of Kansas City responded

Thanks for leaving a review for Randy. He is new in the business and his customers love him. Thanks for your business.

June 06, 2020

Spencer goes out of his way to provide you excellent customer service with a great sense of humor. Refreshments are always top notch and lobby clean while you wait for your car to be serviced. More

by MS
Recommend Dealer
Yes
Employees Worked With
Spencer Cassidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2020 -

INFINITI of Kansas City responded

Thanks for the review. We agree...Spencer is great!

May 22, 2020

Customer service (Spencer) was very customer friendly and me feel that I can trust the service there in Kansas City. I always recommend Infiniti to anybody! More

by dave
Recommend Dealer
Yes
Employees Worked With
Brenden Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Spencer Cassidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2020

Tire issue - possible (1) bad tire I did not like that Mike cared nothing about me or my vehicle. He was only concerned about the up-sale to me me m More

by brendaleewils66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
i thought the clowns name was mike. he sits in the end corner seat when you bring your car in for services
Mar 02, 2021 -

INFINITI of Kansas City responded

We are sorry to hear that you did not have a good experience with our service department. We will work to improve. Thank you for taking the time to give us feedback.

April 07, 2020

Routine Service Very easy to set up my appointment, service was explained that would be performed, and the vehicle was completed on time. David Grooms always has a p More

by jbrownlockton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Grooms
5.0
This rating includes all reviews, with more weight given to recent reviews.
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