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INFINITI of Kansas City

Merriam, KS

4.9
530 Reviews
Infiniti of Kansas City in Kansas City, MO, also serving St Louis, MO and Omaha, NE is proud to be an automotive leader in our area. Since opening our doors, Infiniti of Kansas City has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible. If you would like financing options and you are in the market to purchase a new Infiniti or used car or truck, we will provide assistance to help you find financing options that fit your needs! You can trust that Infiniti of Kansas City will get you into the car or truck you choose with professionalism and attention to your needs. Infiniti of Kansas City has an experienced and reliable Service and Parts departments that are open extra hours to help fit our customers' hectic schedules, and as always, Infiniti of Kansas City offers competitive pricing for your automotive maintenance needs. Customer satisfaction is our highest priority, and our staff is committed to achieving this goal in every aspect of our business. Please feel free to reach us at (888) 262-1306 if you have any questions or comments.
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6960 W Frontage Rd (I-35 & 67th St)

Merriam, KS

66203

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Showing 530 reviews

August 06, 2020

New Car Purchase Thank you INFINITI of Kansas City for the great customer service with the purchase of my new car. Everyone from Calvin on up went above and beyond to More

by dldickerson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Redmond, Calvin Ward
Aug 08, 2020 -

INFINITI of Kansas City responded

Thank you for the review. We appreciate your business.

August 04, 2020

They have Great customer service. They made the process quick, easy, and pretty painless. I Would recommend that my friends and family go her. Thanks! More

by Ktgretter
Recommend Dealer
Yes
Employees Worked With
Vensen Whitmore
Aug 08, 2020 -

INFINITI of Kansas City responded

Thank you for taking time to leave a review. We appreciate it.

July 22, 2020

I was working on a deal with Ryan and Robert the sales manager. I try to negotiate prior to getting to the lot because I don’t want to waste hours on end just to walk away. We arrived at a price that took More

by CarShopper
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robert Evenrud
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Rowley
Jul 22, 2020 -

INFINITI of Kansas City responded

We are sorry your experience at our dealership did not live up to your or our expectations. Both Ryan and Robert have excellent reputations and have each received many accolades from customers, so I am at a loss as to why this experience went poorly. Nonetheless, we do appreciate you taking the time to let us know about your experience.

Jul 22, 2020 -

CarShopper responded

Unprofessional sales manager. Treated me with disrespect once I questioned the vehicles condition. Check my emails back and forth with Ryan and Robert. Ryan did what he could even offered to pay for the touch up paint himself, I would still have had to do the touch up myself. I’ve already told friends and family about my experience. They too will not shop at your dealership.

July 14, 2020

Ramez was very helpful in getting us our Mercedes CLA 250 as quickly as possible. And since this car was not an Infinity, he quickly did his own research to find me all answers to my questions. More

by Dof3ab
Recommend Dealer
Yes
Employees Worked With
Ramez Zaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2020 -

INFINITI of Kansas City responded

Thank you for taking time to give a review. We appreciate your business.

July 14, 2020

Service Dept is best I've ever experienced Spence always goes above and beyond to ensure the work is completed timely and efficiently. They take the pain out of car repair & maintenance. High More

by TalkTaMe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Spencer Cassidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2020 -

INFINITI of Kansas City responded

We appreciate your taking time to let us know about your visit. We appreciate your business.

July 14, 2020

Fantastic Ryan was amazing. He was personable and professional from the minute that I walked in the door. He demonstrated respect towards me and my decisions a More

by Colten 08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Mark Redmond, Ryan Rowley
Jul 22, 2020 -

INFINITI of Kansas City responded

Thank you for taking time to let us know about your experience. We appreciate it and your business.

July 11, 2020

Quick and easy process. No pressure and went off without a hitch. Prompt in answering questions. Love my Infinit! Number 2 now and sure I will be back again. More

by Bwilson
Recommend Dealer
Yes
Employees Worked With
Robert Evenrud
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cuezze
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2020 -

INFINITI of Kansas City responded

Thanks for taking time to let us know how we are doing. We appreciate it.

July 07, 2020

Highly Recommend I'm hooked on Infiniti vehicles and I can't imagine buying from anyone but Infiniti of Kansas City. From sales to service they are top-notch. 10 out o More

by beckyQX80gal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Grooms
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cuezze
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Redmond, Ryan Rowley
Jul 22, 2020 -

INFINITI of Kansas City responded

Thanks for the review Becky. Enjoy your Infiniti. We appreciate your business.

July 07, 2020

Service is never any fun but is very relaxing here. always professional, always clean and always polite. The service team is top notch and I never worry about my car once I leave this dealership. More

by alvaradorobert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffery in Service
Jul 22, 2020 -

INFINITI of Kansas City responded

Thanks for letting us know your thoughts. We appreciate it.

July 03, 2020

Spence Cassidy provides consistently excellent customer service above and beyond all expectations. He personal picked me up off the side of the interstate when I had a blown out tire. Infiniti service rank More

by MsTrenaStrong
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Spencer Cassidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2020 -

INFINITI of Kansas City responded

Thank you Trena. We appreciate your kind words.

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