INFINITI of Kansas City

Infiniti of Kansas City always have had good service. Been going there ever since the 90's. Especially Dave Grooms, he's very professional and knows how to connect with the customers. Been going there ever since the 90's. Especially Dave Grooms, he's very professional and knows how to connect with the customers. More

Except for paying the bill, I never mind getting services done here. Very professional & thorough in keeping appointments, getting the work done correctly & in good time. Our vehicle is always cleaner than w done here. Very professional & thorough in keeping appointments, getting the work done correctly & in good time. Our vehicle is always cleaner than when we bring it in and, I might add, it’s usually pretty clean already. Enjoy that service writers have their “own clients” so we have a good working relationship. Dave Grooms is one of those good ones! More

Everyone was very friendly. My salesman Ramez was very good explaining all the features of the car and answered all my questions. I was pleasantly surprised since they dont have much competition around he good explaining all the features of the car and answered all my questions. I was pleasantly surprised since they dont have much competition around here, unlike Florida where I previously leased. I have never had one issue with my past 3 infinitis so I hope to have the same experience with my new QX50! More

Happy customer Ramez did a great job getting us to the number that we needed to be at. His communication was great and he always responded immediately to my texts. A Ramez did a great job getting us to the number that we needed to be at. His communication was great and he always responded immediately to my texts. Ask for Ramez when you visit the dealership! More

New Car Purchase Thank you INFINITI of Kansas City for the great customer service with the purchase of my new car. Everyone from Calvin on up went above and beyond to Thank you INFINITI of Kansas City for the great customer service with the purchase of my new car. Everyone from Calvin on up went above and beyond to ensure I purchased the vehicle I wanted from the INFINITI car family. I love my new FX50! Thank you! More

They have Great customer service. They made the process quick, easy, and pretty painless. I Would recommend that my friends and family go her. Thanks! quick, easy, and pretty painless. I Would recommend that my friends and family go her. Thanks! More

I was working on a deal with Ryan and Robert the sales manager. I try to negotiate prior to getting to the lot because I don’t want to waste hours on end just to walk away. We arrived at a price that took manager. I try to negotiate prior to getting to the lot because I don’t want to waste hours on end just to walk away. We arrived at a price that took me to the dealership. I drove the car and came back to look the car over. First of all the car wasn’t very clean. While inspecting the vehicle I noticed a chip in the hood down to the metal and a dent(creased) on the hood of the cab. I brought these items up and that when everything went south. Robert the sales manager came over to Ryan’s office and said the chip isn’t that big of a deal and recommend I “touch it up” myself. I’ve never had a dealership advise me to fix some things on a car. Then asked about the dent on the cab, and Robert laughed at me shook his head and said I’m done with discounts on this. So I walked out only to get emails from Ryan and Robert still asking for my business. I’ve never in my 40+ years of buying cars been treated so unprofessionally by a salesman or a “manager”. I would keep looking and avoid Infinitiof KC at all costs. More

Ramez was very helpful in getting us our Mercedes CLA 250 as quickly as possible. And since this car was not an Infinity, he quickly did his own research to find me all answers to my questions. as quickly as possible. And since this car was not an Infinity, he quickly did his own research to find me all answers to my questions. More

Service Dept is best I've ever experienced Spence always goes above and beyond to ensure the work is completed timely and efficiently. They take the pain out of car repair & maintenance. High Spence always goes above and beyond to ensure the work is completed timely and efficiently. They take the pain out of car repair & maintenance. Highly recommend them. More

Fantastic Ryan was amazing. He was personable and professional from the minute that I walked in the door. He demonstrated respect towards me and my decisions a Ryan was amazing. He was personable and professional from the minute that I walked in the door. He demonstrated respect towards me and my decisions as well as his knowledge of any questions that I had. It is apparent that his is a person that attains qualities that are admirable. More