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INFINITI of Kansas City
Merriam, KS
542 Reviews
Infiniti of Kansas City in Kansas City, MO, also serving St Louis, MO and Omaha, NE is proud to be an automotive leader in our area. Since opening our doors, Infiniti of Kansas City has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible.
If you would like financing options and you are in the market to purchase a new Infiniti or used car or truck, we will provide assistance to help you find financing options that fit your needs! You can trust that Infiniti of Kansas City will get you into the car or truck you choose with professionalism and attention to your needs.
Infiniti of Kansas City has an experienced and reliable Service and Parts departments that are open extra hours to help fit our customers' hectic schedules, and as always, Infiniti of Kansas City offers competitive pricing for your automotive maintenance needs. Customer satisfaction is our highest priority, and our staff is committed to achieving this goal in every aspect of our business. Please feel free to reach us at (888) 262-1306 if you have any questions or comments.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 PM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 542 reviews
November 26, 2021
Spence Cassidy met me and called me by name when I arrived. He was well versed on the issue so I did not have to explain anything. Spence also remembered that I had a conference call and directed me arrived. He was well versed on the issue so I did not have to explain anything. Spence also remembered that I had a conference call and directed me to a room with all of the features needed to connect / conduct a call. He also advised that coffee was available and showed me where the ladies room was located. Since I was on a call, he advised he would provide a thumbs up once they determined the issue and would text me when the work was done. ALL occurred as he communicated and I was out PRIOR to the anticipated completion of work. 100% Service and satisfaction. AND they washed and vacuumed my vehicle which saved me an additional stop!!! Spence for the WIN :-) More
by rlcunningham2009
Employees Worked With
November 21, 2021
Wonderful experience! Dale Rogers made the process quick and easy. I will buy here again! and easy. I will buy here again! More
by vvacro
November 19, 2021
We live in Southwest Missouri, the nearest Infiniti dealer didn't have what we were looking for. Infiniti of KC had exactly what we wanted, made the deal online, got more for our trade and the salesman dealer didn't have what we were looking for. Infiniti of KC had exactly what we wanted, made the deal online, got more for our trade and the salesman even delivered the vehicle to us! They went above and beyond! More
by Jeffrey
Employees Worked With
Todd Beal
November 08, 2021
It was a pleasure to work with this dealership. Exceeded my expectations. Everyone I worked with was professional and kind. They ensured I had a fantastic experience. Would never hesitate to purchase anothe my expectations. Everyone I worked with was professional and kind. They ensured I had a fantastic experience. Would never hesitate to purchase another vehicle from them in the future. Dale Rodgers was a great salesperson. He stepped in to the middle of a sale and it was as if he had been there the whole time. He was respectful and kind as he went through the process with me. He explained every question I had and has made himself available after the sale as well. What a pleasure to work with a salesperson who does not have the vibe of a salesperson! I will not hesitate to refer to Mr. Rodgers or to this dealership ever. They exceeded my expectations. Kindness is such a gift and Mr. Rodgers and Mr. Evenrud, in mgmt, are both kind humans. I thank you both. More
by S. M.
November 05, 2021
Infinity has top notch service professionals who listen without judgement, explain the whole process and keep the customer happy and informed. Highly recommend! without judgement, explain the whole process and keep the customer happy and informed. Highly recommend! More
by tanyachildress
Employees Worked With
November 05, 2021
Dave Grooms is professional, personable service agent. Keeps you informed and updated throughout the service process. Superb. Keeps you informed and updated throughout the service process. Superb. More
by lilred.1917
Employees Worked With
October 24, 2021
Everybody has always treated me well. Spence is awesome. I would return for any service. I would return for any service. More
by jeancullom
October 16, 2021
Service advisor was knowledgeable polite and went to work immediately for me. He checked on me immediately for me. He checked on me More
by ron_lewis2007
Employees Worked With
