Back

INFINITI of Kansas City

Merriam, KS

4.9
534 Reviews
Infiniti of Kansas City in Kansas City, MO, also serving St Louis, MO and Omaha, NE is proud to be an automotive leader in our area. Since opening our doors, Infiniti of Kansas City has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible. If you would like financing options and you are in the market to purchase a new Infiniti or used car or truck, we will provide assistance to help you find financing options that fit your needs! You can trust that Infiniti of Kansas City will get you into the car or truck you choose with professionalism and attention to your needs. Infiniti of Kansas City has an experienced and reliable Service and Parts departments that are open extra hours to help fit our customers' hectic schedules, and as always, Infiniti of Kansas City offers competitive pricing for your automotive maintenance needs. Customer satisfaction is our highest priority, and our staff is committed to achieving this goal in every aspect of our business. Please feel free to reach us at (888) 262-1306 if you have any questions or comments.
Contact Dealership

6960 W Frontage Rd (I-35 & 67th St)

Merriam, KS

66203

Directions

By Type

Showing 534 reviews

January 31, 2022

I worked with Poula and he was great. No pressure and very friendly. I would recommend. More

by tjec99
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cuezze
5.0
This rating includes all reviews, with more weight given to recent reviews.
Poula Fayek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2022 -

INFINITI of Kansas City responded

Thank you for taking time to leave us a review of Poula and our dealership. We really appreciate it and appreciate your business.

January 23, 2022

Elevated made the car buying process simple & quick. Guess I got a car guy now for life. More

by Korylangner@gmail.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramez Zaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2022 -

INFINITI of Kansas City responded

Kory. Thank you for taking the time to leave us a review of your experience with Ramez and our sales department. We appreciate your business. Enjoy your new car!

January 20, 2022

Great service as usual. I will always take my QX60 to Mike as long as he is there. He makes sure the car gets serviced for my future travels. More

by Bart
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Russell
Jan 24, 2022 -

INFINITI of Kansas City responded

Bart. Thank you for taking time to leave us a review of Mike and our service department. We appreciate it.

January 19, 2022

Outstanding Service, great attention to quality, always most wonderful service, best around!! The wait lobby is stellar in every, and the entire experience is always excellent!! More

by prespsychpres
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brenden Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Spencer Cassidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Evenrud
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cuezze
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Bock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marty is always superb!! , Mark Redmond
Jan 20, 2022 -

INFINITI of Kansas City responded

Thank you for taking the time to leave us a review our your recent service experience. We really appreciate it and appreciate your business!

January 14, 2022

These guys will go way above to make sure that you are extremely happy. They will make sure that if you have issues, they will bend over backwards to make it right. More

by TedW
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Webb
Jan 20, 2022 -

INFINITI of Kansas City responded

Ted. Thank you for taking time to leave us a review. We do try to treat all of our customers in a professional and courteous manner and when we get something wrong, work to find a solution in a timely manner. We appreciate your business!

January 13, 2022

Always on top of things and so kind… Great Service ALWAYS!!! Never an issue with time or delay! More

by adkstyle1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Poula Fayek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : World also with Mike in Service! Fabulous
Jan 14, 2022 -

INFINITI of Kansas City responded

Thank you for taking time to leave us a review. We love to hear that you had a great service experience. We appreciate your business.

December 27, 2021

The financing representative, Robert, was absolutely abysmal. Attempted to take advantage at every turn. Tried to low ball on trade in of vehicle in great condition. Was condescending and "slick" ( n More

by nfreund1611
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robert in Financing
Dec 27, 2021 -

INFINITI of Kansas City responded

Thank you for taking time to leave us a review. We take all of our reviews seriously and are disappointed that your experience was less than expected. We will work to work to improve our processes to make sure that all of our customers get the experience that they deserve.

December 16, 2021

Amazing customer service and work completed fixed all issues. The waiting room is perfect for those that need to work while you wait. More

by ricky.bulmer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Spencer Cassidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2021 -

INFINITI of Kansas City responded

Thank you for taking time to leave us a review of our dealership and our service department. We appreciate it and appreciate your business.

December 08, 2021

Have owned (3) Infiniti’s. All have performed extremely well. Likewise, the service & maintenance provided by the dealer has played a key role in that. Service writer Dave Groom is one of the best in the b More

by Marine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Grooms
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2021 -

INFINITI of Kansas City responded

Thank you for taking the time to leave us a review of Dave and our Service Department. We really appreciate it and appreciate your business.

December 04, 2021

Our process was exceptionally easy and exceptionally fast. Just what we were looking for. Well done. More

by John
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Doolittle
Dec 08, 2021 -

INFINITI of Kansas City responded

John. Thank you for taking the time to leave us a review of Tim and our sales department. We appreciate it and appreciate your business.

...
19
...