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INFINITI of Kansas City
Merriam, KS
530 Reviews
Infiniti of Kansas City in Kansas City, MO, also serving St Louis, MO and Omaha, NE is proud to be an automotive leader in our area. Since opening our doors, Infiniti of Kansas City has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible.
If you would like financing options and you are in the market to purchase a new Infiniti or used car or truck, we will provide assistance to help you find financing options that fit your needs! You can trust that Infiniti of Kansas City will get you into the car or truck you choose with professionalism and attention to your needs.
Infiniti of Kansas City has an experienced and reliable Service and Parts departments that are open extra hours to help fit our customers' hectic schedules, and as always, Infiniti of Kansas City offers competitive pricing for your automotive maintenance needs. Customer satisfaction is our highest priority, and our staff is committed to achieving this goal in every aspect of our business. Please feel free to reach us at (888) 262-1306 if you have any questions or comments.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 PM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 530 reviews
January 14, 2022
These guys will go way above to make sure that you are extremely happy. They will make sure that if you have issues, they will bend over backwards to make it right. extremely happy. They will make sure that if you have issues, they will bend over backwards to make it right. More
by TedW
Employees Worked With
Richard Webb
January 13, 2022
Always on top of things and so kind… Great Service ALWAYS!!! Never an issue with time or delay! ALWAYS!!! Never an issue with time or delay! More
by adkstyle1
December 27, 2021
The financing representative, Robert, was absolutely abysmal. Attempted to take advantage at every turn. Tried to low ball on trade in of vehicle in great condition. Was condescending and "slick" ( n abysmal. Attempted to take advantage at every turn. Tried to low ball on trade in of vehicle in great condition. Was condescending and "slick" ( not in a good way at all). More
by nfreund1611
Employees Worked With
Robert in Financing
December 16, 2021
Amazing customer service and work completed fixed all issues. The waiting room is perfect for those that need to work while you wait. issues. The waiting room is perfect for those that need to work while you wait. More
by ricky.bulmer
Employees Worked With
December 08, 2021
Have owned (3) Infiniti’s. All have performed extremely well. Likewise, the service & maintenance provided by the dealer has played a key role in that. Service writer Dave Groom is one of the best in the b well. Likewise, the service & maintenance provided by the dealer has played a key role in that. Service writer Dave Groom is one of the best in the business I’ve dealt with. More
by Marine
Employees Worked With
November 29, 2021
It is a wonderful dealership I have been taking my It is a wonderful dealership I have been taking my wife's and my car there for close to 10 years. David is one of my favorite people. It is a wonderful dealership I have been taking my wife's and my car there for close to 10 years. David is one of my favorite people. More
by mardik37
Employees Worked With
November 26, 2021
Spence Cassidy met me and called me by name when I arrived. He was well versed on the issue so I did not have to explain anything. Spence also remembered that I had a conference call and directed me arrived. He was well versed on the issue so I did not have to explain anything. Spence also remembered that I had a conference call and directed me to a room with all of the features needed to connect / conduct a call. He also advised that coffee was available and showed me where the ladies room was located. Since I was on a call, he advised he would provide a thumbs up once they determined the issue and would text me when the work was done. ALL occurred as he communicated and I was out PRIOR to the anticipated completion of work. 100% Service and satisfaction. AND they washed and vacuumed my vehicle which saved me an additional stop!!! Spence for the WIN :-) More
by rlcunningham2009
Employees Worked With
