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INFINITI of Kansas City

Merriam, KS

4.9
530 Reviews
Infiniti of Kansas City in Kansas City, MO, also serving St Louis, MO and Omaha, NE is proud to be an automotive leader in our area. Since opening our doors, Infiniti of Kansas City has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible. If you would like financing options and you are in the market to purchase a new Infiniti or used car or truck, we will provide assistance to help you find financing options that fit your needs! You can trust that Infiniti of Kansas City will get you into the car or truck you choose with professionalism and attention to your needs. Infiniti of Kansas City has an experienced and reliable Service and Parts departments that are open extra hours to help fit our customers' hectic schedules, and as always, Infiniti of Kansas City offers competitive pricing for your automotive maintenance needs. Customer satisfaction is our highest priority, and our staff is committed to achieving this goal in every aspect of our business. Please feel free to reach us at (888) 262-1306 if you have any questions or comments.
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6960 W Frontage Rd (I-35 & 67th St)

Merriam, KS

66203

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Showing 530 reviews

April 12, 2022

Expensive, slow service, had to wait over 3 hours for an estimate. .Hope we never have to go back More

by cbest
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dave Grooms
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2022 -

INFINITI of Kansas City responded

Thank you for taking time to leave us a review. We are disappointed that your wait was longer than expected. We will work to sharpen our processes to avoid this issue in the future.

April 07, 2022

Very good experience. This was a spur of the moment purchase and Tim was super helpful and knowledgeable. Love my new Nissan Leaf! More

by sandrakuny
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cuezze
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2022 -

INFINITI of Kansas City responded

Sandra. Thank you for taking time to review Tim and our dealership. We appreciate it and appreciate your business.

April 05, 2022

The level of professionalism, Expertise friendly engagement is second to none. The service done to precision, Mike,Derrick, the porters, the service team and management just amazing. You leave with More

by bernard24b
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenden Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Grooms
5.0
This rating includes all reviews, with more weight given to recent reviews.
Spencer Cassidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Poula Fayek
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Bock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ramez Zaky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Russell , Ryan Rowley, Reggie Blackman
Apr 05, 2022 -

INFINITI of Kansas City responded

Bernard. Thank you for taking time to leave us such a wonderful review. We really appreciate it and nothing makes us happier than hearing from our customers that they had a great experience. We look forward to working with you for years to come.

Apr 06, 2022 -

bernard24b responded

Everyone wants to be appreciated, so if you appreciate someone, don't keep it a secret. You’re worthy. Thank you

April 04, 2022

I have had great service on my nissan with elevated and when I needed a new car They were very helpful finding the right car for my budget More

by Dan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Timothy Doolittle
Apr 05, 2022 -

INFINITI of Kansas City responded

Dan. Thank you for taking the time to leave us a review. We appreciate it and appreciate your business.

April 02, 2022

They are friendly, efficient. Our car cam back immaculate. They have great snacks and a very comfortable place to be. More

by Elizabeth
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Grooms
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2022 -

INFINITI of Kansas City responded

Elizabeth. Thank you for taking the time to leave us a review. We appreciate it and appreciate your business.

March 31, 2022

Great environment! The employees are very friendly and helpful and their waiting room is very nice. More

by Kecha_b
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cuezze
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Todd Beal
Apr 02, 2022 -

INFINITI of Kansas City responded

Kecha. Thank you for taking the time to leave us a review. We appreciate it and appreciate your business.

March 28, 2022

I have worked with Brenden in the service department many times and provides great customer service. More

by janine.r.sattler
Recommend Dealer
Yes
Employees Worked With
Brenden Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2022 -

INFINITI of Kansas City responded

Janine. Thank you for taking time to leave us a review of Brenden and our Service Department. We appreciate it and we appreciate your business.

March 12, 2022

I’ve been coming to this dealer since 2007 to get service on my vehicles. This is my 2nd FX35 & your service has always been exceptional. Thanks Dave! More

by Michelle Harrington
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Grooms
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2022 -

INFINITI of Kansas City responded

Michelle. Thank you for taking time to leave us a review. We appreciate it and appreciate your business.

March 01, 2022

KC Infiniti has the best associates from sales to service. Their service team are knowledgeable and professional. My consultant always has a positive attitude and definitely enjoys his work. More

by jebrownjr53
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Grooms
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2022 -

INFINITI of Kansas City responded

Thank you for taking time to leave us a review. We really appreciate it and are delighted that you had a great experience. We appreciate your business.

February 27, 2022

We appreciate Ethan came to pick us up from our house to Elevated Nissan. He took good care of us. He did his best to answer all the questions we asked. Our van wrecked, and we had no way of going anywhe More

by Brown
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Evenrud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ethan Eckel
Mar 04, 2022 -

INFINITI of Kansas City responded

Thank you for taking time to leave us such a nice review of Ethan and our dealership. We really appreciate it and are delighted that you had a great experience. Enjoy your new vehicle. We appreciate your business.

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