INFINITI of Kansas City

Everette was amazing. He was helpful, was not overly bearing, and listened to our wants and concerns throughout the whole process. If we’re ever in the market for another He was helpful, was not overly bearing, and listened to our wants and concerns throughout the whole process. If we’re ever in the market for another vehicle, we would buy again from him. More

After driving 3 hours to purchase a $65,000 dollar luxury BMW X5M Competition (for which I put down $30,000 in cash), I drive the vehicle another 3 hours home to find the that rear seat center arrest storage BMW X5M Competition (for which I put down $30,000 in cash), I drive the vehicle another 3 hours home to find the that rear seat center arrest storage lid was completely snapped off and fell to the seat as soon as I opened the armrest. I contacted the sales manager Poula Fayek who told me "too bad it's a used car" and that because of that reason they only do a small quick inspection and it's my problem that parts are falling off the vehicle. I assumed as a consumer that a reputable dealership would ensure that the vehicles they are selling are in good working order and not letting damaged or unsafe vehicles to be sold to the general public who assumes they've done their inspections like they should be doing. This is indicative of deceptive sales practices, low moral character, and poor brand representation on behalf of a well established brand such as Infinity. I am strongly advising anyone who is thinking of purchasing a vehicle here to take a second look at other options before taking your chances here and a dealership like this who does not support their customers, no matter who much they spend, and are willing to sell faulty and not fully functioning cars to the general public. I pray this is the least they are doing but if they're will to do this with a good paying customer, I can't imaging what they're doing on less informed or more vulnerable customers. They should be ashamed of how this transaction was handled. More

Addi is the sweetest most caring sales person I’ve ever met. Absolutely loved working with her. Will definitely be buying from her again. met. Absolutely loved working with her. Will definitely be buying from her again. More

Salesman was excellent. Everett put me at ease immediately and by the end of the test drive, we were like old friends! Everett put me at ease immediately and by the end of the test drive, we were like old friends! More

Ashley was a pleasure to work with as I purchased a new vehicle: she is professional, personable as well as knowledgeable. vehicle: she is professional, personable as well as knowledgeable. More

went to look for a car and got just that! they care about your well being and what you want in your future they care about your well being and what you want in your future More

I had a great experience buying a QX 60 from Ashley! I highly recommend her! Thanks Ashley! I highly recommend her! Thanks Ashley! More

Benjamin Porche was a great salesperson and got us approved on my first car very quickly. It was a very quick and easy process thanks to Benjamin. I 100% recommend going to him and Nissan and Infiniti approved on my first car very quickly. It was a very quick and easy process thanks to Benjamin. I 100% recommend going to him and Nissan and Infiniti of Kansas City for some great service. More

I took my m45 in for service at this location last week, overall, a good experience friendly staff, days later i realized that my engine cover was missing, i believe a honest mistake. I called my assigned overall, a good experience friendly staff, days later i realized that my engine cover was missing, i believe a honest mistake. I called my assigned service rep in regards; was told he would check. After the call back his findings after looking at the cameras was that the plate was never removed from the car, my response was that this piece covers the whole engine and attached with several screws it just fly doesn't fly off, and i am 100% positive it was on the car when i drove it in. Lastly after being told maybe, it came off and i just didn't realize it. i then decided not to respond as i was getting upset, also to avoid confrontation. I then thanked the rep for checking and went to ebay and just ordered another engine cover. ;-( I must be honest This experience left a bitter taste for me and think it could have handled better. More

Impressed with professionalism and customer service. Highly recommend Everett was great to work with.Thank you again for help with purchase of my new car. Highly recommend Everett was great to work with.Thank you again for help with purchase of my new car. More