INFINITI of Hoffman Estates

Deserves zero starts. Been a customer of 10 years, purchased two brand new infinity q50, 39 month lease followed by another 39 month lease + purchase after. Have 2017 infi Been a customer of 10 years, purchased two brand new infinity q50, 39 month lease followed by another 39 month lease + purchase after. Have 2017 infinity with 77k miles that’s one owner, well maintained and had recent service at Ziegler at 73k miles. Engine seized, they wanted 20k for new engine for a car that’s not even worth 20k. Offered to even purchase a 3rd Infinity if they would work with us on a current car via trade in and they offered laughable 1k for trade in of 2017 q50 with 77k miles. Apparently this is a big issue with q50 motors (found similar cases all over the internet). They tried to blame it on lack of service and it being past 70k miles but I didn’t buy Infinity for entire engine to seize and need to be replaced at 77k miles. Awful dealership, doesn’t value repeat loyal customers, will not work with you if issues arise - instead deferring blame on you for lack of service (have all records of proper service) for a well know problem that simple google search will show dozens of similar cases on the very first page. Stay away as far as you can. Nothing but stress, headache, and blame on a customer for a 50k car that engines don’t last to 100k miles. Dealer was absolutely useless in trying to help and made a case even worse with Infinity USA. Save yourselves some time, money and stress and look elsewhere. More

Quality vehicles, and they work with you. Edgar was very nice and helpful. Worth the trip Edgar was very nice and helpful. Worth the trip More

Edgar was very nice and great to work with. I would definitely come back to him again. I would definitely come back to him again. More

Joel made our transaction seemless. I would highly recommend Joel and team when considering a premium vehicle. I would highly recommend Joel and team when considering a premium vehicle. More

Very helpful! I called about a car and told them I’m open to looking at others and told them what I’m looking for. They found me a great car! Edgar was my salesman I called about a car and told them I’m open to looking at others and told them what I’m looking for. They found me a great car! Edgar was my salesman and was great. Everyone there from the beginning of the process to the end was fantastic and professional. I would recommend looking for a car here. More

Have bought several Infinitis from Joel. He is a pleasure to work with! Great dealership, great people! He is a pleasure to work with! Great dealership, great people! More

It was a great experience working with Edgar and the team. Very polite and very efficient. team. Very polite and very efficient. More

Great experience the whole process was easy and he even help me save a few bucks help me save a few bucks More

We are so happy to be in this dealership infinity at State Hoffman and buy our new car.their were very friendly and professional associates. State Hoffman and buy our new car.their were very friendly and professional associates. More

Infiniti Hoffman Estates was great! Edgar was very respectful of our time and worked very hard to put my husband in the vehicle he was looking for. Edgar was very respectful of our time and worked very hard to put my husband in the vehicle he was looking for. More