INFINITI of Hoffman Estates

Very courteous,responding,respectful and friendly .Got the appointment for oil change the same day.Got it done in one hour after I got there the appointment for oil change the same day.Got it done in one hour after I got there More

From the moment you pull up into the service bay you are treated professionally and know you are going to be taken care of well. treated professionally and know you are going to be taken care of well. More

We showed up on short notice and they went way out of their way to pull a deal together. Their finance manager was outstanding! I would buy a car from them with no hesitation. their way to pull a deal together. Their finance manager was outstanding! I would buy a car from them with no hesitation. More

Easy to make the appointment on line. Very professional and courteous staff. Had a unique problem which they were able to fix. Will use again and courteous staff. Had a unique problem which they were able to fix. Will use again More

If I didn’t know better I would have thought this service was fine. I’m accustomed to the OUTSTANDING service I receive in Palm Springs at the dealership there. By comparison, this was very mediocre. My g was fine. I’m accustomed to the OUTSTANDING service I receive in Palm Springs at the dealership there. By comparison, this was very mediocre. My general feeling was that the employees may not be treated that well and thus they are lax in how they treat the customers. When I pulled up, the service rep let me stand there and wait before coming out to my car. I wasn’t sure if I was to go inside or he was going to come out. When my car was finished I went up to the cashier who was practically laying down in her chair as if she was trying to nap. I was actually concerned that she wasn’t feeling well, which with Covid concerns made me feel a bit nervous about interacting with her. She did not have my paperwork and called the service guy who didn’t respond. I texted him since he had texted me to say my car was done and being washed. He then brought the paperwork and said they had t washed it yet. He asked if I wanted it washed. I told him I bought a luxury car to get luxury car service. So he said he’d have it washed. I waited about 10 minutes. Still no car. I had to go back in and the cashier (once again sprawled out in her chair as if to get in a nap) called him again. He said he’d make sure they washed it QUICKLY. About 15 more minutes later I got the car. He did apologize for the wait. More

Friendly service and in and out in no time at a fair price - big thanks to Sebastian for giving me the attention I needed while I was there. price - big thanks to Sebastian for giving me the attention I needed while I was there. More

Very understanding. They helped me choose my car. We were able to make a great deal. Very kind and friendly and I Would recommend 100% able to make a great deal. Very kind and friendly and I Would recommend 100% More

Professional and Honest! The entire staff was courteous and all the maintenance was completed on time and at the price quoted. Very comforting to find a dealership with integrity and has my best interests and all the maintenance was completed on time and at the price quoted. Very comforting to find a dealership with integrity and has my best interests in the forefront. More

Great job all around, I’m looking forward to working with the dealership in the future. From the moment a stepped in the door I was in love with the dealership! the dealership in the future. From the moment a stepped in the door I was in love with the dealership! More