INFINITI of Hoffman Estates

I have leased 2 cars and purchased 3. This was hands down the best buying experience.. EVER. After visiting a competing Infiniti dealer and discussing the various fx35 models and price, I did not belie down the best buying experience.. EVER. After visiting a competing Infiniti dealer and discussing the various fx35 models and price, I did not believe that dealership had my best interest in mind. HOWEVER, When I arrived at MOTORWERKS INFINITI OF HOFFMAN ESTATES,IL, I was pleasently greated by JOEL GAPPA, my sales contact. Once engaged with JOEL GAPPA, we reviewed the models/prices and got down to business. I was in the market for the fx 35, he found me the exact make and model. We reviewed pricing on 2 different websites. Ultimately, I knew roughly what I wanted to spend and JOEL brougt in the GM, CHRIS CONGLIS. CHRIS CONGLIS continued where JOEL left off. Very pleasent to talk with, easy to do business with and VERY VERY FAIR. They both did a great job of providing me with a hassle-free/Non-pressured experience. And gave me a deal I was extremely pleased with. I did not buy after the first visit, but JOEL and CHRIS did a phenomenal job of follow up and providing the information I needed to make both an educated and comfortable decision. All the while, I believed JOEL and CHRIS had my best interests in mind. Bottom line, if you are looking for the HIGHEST QUALITY CAR BUYING EXPRERIENCE, WITH A FRIENDLY, LOW PRESSURE ATMOSPHERE, WITHOUT QUESTION I RECOMMEND both JOEL GAPPA AND CHRIS CONGLIS AT MOTORWERKS INFINITI OF HOFFMAN ESTATES, IL. More

I have bought four cars from Joel Gappa at Motorwerks. My husband has also bought all his cars from Joel. Buying cars at Motorwerks has always been a great experience for us. We have always felt like our My husband has also bought all his cars from Joel. Buying cars at Motorwerks has always been a great experience for us. We have always felt like our business was appreciated. Everyone is warm and welcoming. Joel has given us the best service and prices on our cars. He is professional and really knows his products. Joel gives all the information on how the vehicle works before we leave. We have never been dissatisfied with the cars, prices, service or with our salesman. We would recommend Motorwerks Infiniti to anyone. They made the car buying experience actually enjoyable. More

I would definitely recommend this dealership to a friend or family member for a purchase and/or service. Joel Gappa is a very friendly and fair salesperson. This is the 2nd G35X that I have purchased from or family member for a purchase and/or service. Joel Gappa is a very friendly and fair salesperson. This is the 2nd G35X that I have purchased from the dealership and look to buy my next car here as well. Mondo and Paul in the service department are an asset to this dealership. More

we were originally very pleased with the service we received at this dealership. doug seemed like a very pleasant salesman who was really trying to help us out. we initially were still 6 months away fr received at this dealership. doug seemed like a very pleasant salesman who was really trying to help us out. we initially were still 6 months away from being able to get out of our current van and into a qx56. he kept in contact with us regarding the availability of cars and when the time came to purchase the car we went straight to hoffman estates, knowing that doug certainly deserved the sale. what we found out that night, was that hoffman did not in fact have the color we wanted at the time. the sales manager, whose name escapes me because i'd jsut like to forget the whole process there, said he would look up to see when they might be getting another of the color we wanted. he stalled us there for more than 20 minutes after telling us that it would take 2 minutes. he did this, i'm assuming, because it was 8pm and knew that the closest other infiniti dealer was 30 min away. it didn't work in his favor though as we did make it to the other dealer and they did have the color we wanted and they DID tell us that infiniti was having a cashback bonus or 0% financing--none of this was told to us at hoffman--big surprise. in any event, they lost $60K--and from the looks of their other review here, it happens to them a lot. More