INFINITI of Hoffman Estates

We recommend Alan Murad for his professionalism and helpfulness. We're from Rockford. He drove the car and met us halfway to show us the QX 56. He even stayed way past 10 pm. Peter was also helpful. I helpfulness. We're from Rockford. He drove the car and met us halfway to show us the QX 56. He even stayed way past 10 pm. Peter was also helpful. I know Alan is new to your dealership. You should hire more guys like Alan, he is an asset to your establishment. He went out of his way to make this happen. We were very disappointed with Mike ( one of your managers ? )We were trading in 2 cars ( a BMW 99 740iL and a 97 Toyota 4 Runner ). Mike was firm on $3500 total for both trades. We were at the same time looking at an Armada from our locaL Nissan dealership ( Anderson Nissan- Loves Park ). They were offering $8500 for our trade with their asking price which was reasonable. With Alan and Peter's help, the deal went through. We got $7500 for our trade at $32,700 price for the vehicle ( original asking price was $33,995)but we ended up not getting the second remote key. Had we had a reasonable trade in price, we would have sealed the deal on our first visit to your dealership and save us the trouble of driving down to your dealership with 2 cars for a second time. A luxury car dealership should not leave this kind of impression on its customers, don't you agree? Kudos to Alan and Peter!!! More

The dealership personnel were very friendly. But, more importantly, very patient. The sales consultant was not pushy at all and did not appear to force the sale. The dealer accomodated my needs, answered importantly, very patient. The sales consultant was not pushy at all and did not appear to force the sale. The dealer accomodated my needs, answered all my questions, and I walked out with the car for which I came to buy. More

Great dealership in terms of listening to the customers needs. Went the extra mile and stayed late. Was proactive withou being intrusive. I was able to get an impressive deal on the car i wanted in the c needs. Went the extra mile and stayed late. Was proactive withou being intrusive. I was able to get an impressive deal on the car i wanted in the color i wanted with the package and options that i wanted. I turned in my old leased vehicle and the whole process was extremely easy. More

Everyone at Infiniti of Hoffman Estates was extremely friendly and helpful. I would defiantly recommend this dealership to anyone in the market for a new car. Christian was instrumental in placing me i friendly and helpful. I would defiantly recommend this dealership to anyone in the market for a new car. Christian was instrumental in placing me into the car I was looking for. Everyone I dealt with, from Sales to Finance to Accessories was helpful and friendly. I look forward to stopping by for my free car washes :) More

The best accommodation and service I have ever received. Very honest and friendly sales agent. He is not only after selling you a car but he actually made sure all tiny scratches I found on the car were ta Very honest and friendly sales agent. He is not only after selling you a car but he actually made sure all tiny scratches I found on the car were taken care of after purchasing it. I will definitely recommend him and the to anyone interested in buying used cars. Their used cars are good as brand new!!! More

Nik made the experience of buying a car from Infinity of Hoffman Estates a very pleasant one. He was helpful, courteous and a pleasure to deal with, but for except for one thing before we closed the deal la Hoffman Estates a very pleasant one. He was helpful, courteous and a pleasure to deal with, but for except for one thing before we closed the deal late in the evening, he would not order pizzas to celebrate. His knowledge of the car and its systems was extremely helpful. He was patient and answered all of my questions. He followed up on each and every concern I had in a very timely manner. I would recommend him highly to anyone looking to buy a car. Thank you Infinity team of Hoffman Estates!!! More

Nik made the experience of buying a car a very pleasant one. He was helpful, courteous and a pleasure to deal with. His knowledge of the car and its systems was extremely helpful as I am somewhat technolog one. He was helpful, courteous and a pleasure to deal with. His knowledge of the car and its systems was extremely helpful as I am somewhat technologically challenged… He was patient and answered all of my questions. He followed up on each and every concern I had in a very timely manner. Even on his day off! You just don’t get service like that anymore at a car dealership. I would recommend him highly to anyone looking to buy a car. More

My experience at Infinity of Hoffman Estates was top notch! I enjoyed working with Dorothy was who was patient and very detail oriented. She made buying a new car so enjoyable. We explored a few differe notch! I enjoyed working with Dorothy was who was patient and very detail oriented. She made buying a new car so enjoyable. We explored a few difference options, to make sure the option was the right one for me. I just love my new car! She is a beauty. Joe Link from the service department also was very professional and helpful to me. My car looked PERFECT when I came to pick her up. She even had a big bow on her which made my day and reassured me that I made the right choice! Thank you again and again! I would go back to this dealership again. More

I initiated discussions with Michael regarding the purchase of a new or pre-owned vehicle back in December. Events then became such that I wasn't ready to purchase at that time and he understood compl purchase of a new or pre-owned vehicle back in December. Events then became such that I wasn't ready to purchase at that time and he understood completely. I contacted Michael again in February and he was as helpful and responsive as I remembered. He spotted a vehicle he knew I might like and sent me all of the infomation. The deal was put together the next day. Because Michael was in the hospital, the turnover and education on the vehicle was turned over to Dorothy Victorson who I met on the day of purchase. Dorothy represented the consummate professional in every way and took as much time as necessary to ensure that I had a complete understanding of the vehicle and its systems before I left the dealership. The patience she showed in spending over an hour with me at closing time with no concern regarding time was indeed laudable. Additionally, Dorothy made it clear in a very sincere manner, that I should call her whenever necessary, to answer any and all remaining questions that may arise. I am in the business of differentiating through exemplary customer service and was unduly impressed by my expreience at your dealership. Rest assured, I will share with others and do look forward to a longstanding relationship with Infiniti of Hoffman Estates. More

Very attentive, professional, courteous staff. Sales Manager was fair and reasonable. Salesman was always available and was easy to get a hold of. Sevice team is fast and perform high quality work. I wo Manager was fair and reasonable. Salesman was always available and was easy to get a hold of. Sevice team is fast and perform high quality work. I would recommend this dealership for both sales and service. More