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INFINITI of Hoffman Estates
Hoffman Estates, IL
2,027 Reviews
INFINITI of Hoffman Estates | For A Great Experience
Since 1975, luxury automobile customers seeking the ultimate buying experience have chosen Zeigler Automotive. The reason is simple. Our business philosophy centers around you, your needs, and your expectations of how a customer should be treated when purchasing a vehicle. From the moment you walk through the door, we welcome you with tailored-to-you services and exclusive amenities you simply won’t find at other dealerships. It’s the difference between service, and being served.
INFINITI of Hoffman Estates | A Zeigler Auto Group Company
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,027 reviews
August 27, 2011
Nic was great to work with and made the whole process of leasing a new car a very stress free expirence. Would highly recomend this dealership and Nic to anyone looking to buy or lease. leasing a new car a very stress free expirence. Would highly recomend this dealership and Nic to anyone looking to buy or lease. More
by GCSTOCK
Employees Worked With
Nic Joshi
August 23, 2011
My overall experience with this dearlership is Good, I would not hessitate to purchase another vehicle here. My rating reflect on the fact that one of the cosmetical repairs was not completed satisfact would not hessitate to purchase another vehicle here. My rating reflect on the fact that one of the cosmetical repairs was not completed satisfactory and it happennned to be the most noticeable one. The fault lies in the personnel that come to the facility a few times a week to remove dents and scratches etc, in my opinion they should have been able to the work, that they are supposed to be qualified to do. This infinity dealership should strive for better in this area. The salesman which I worked with Nik Joshi, made the whole deal pleasant Nik understood the buyers perspective, and listened to what I was looking for, he was not pushy or rude. Nik was good in communicating with me via phone & email during and after this purchase. In my opinion Nik is an asset to this dearlership, I was glad to have met and dealt with him. Nik is currently still working for me in obtaining the original owners manual to my 2008 Dodge Dakota Laramie. Good job Nik. I had no bad experience whatsoever at this dearlership, it was clean and the people working there were friendly. More
by dreammaker2
Employees Worked With
Nik Joshi
August 22, 2011
I initially set up an appointment to test drive an Infiniti G37 convertible. My sales persone was John Lee. After the test drive I wasn't convinced, then John offered to test drive the coupe, which Infiniti G37 convertible. My sales persone was John Lee. After the test drive I wasn't convinced, then John offered to test drive the coupe, which I fell in love with. I wanted to buy a used G37x to fit my budget. After a very long day, at the end, John helped me get a brand new G37x to fit my budget. I am very grateful because I never thought I would be driving a brand new car. I would definitely recommend this dealership and sales person to friends and family. I am very happy with the overall customer service. More
by eangel1020
Employees Worked With
John Lee
August 05, 2011
Everyone was great. Very friendly, great selection. Jason went through and explained all of the vehicles features and showed me how to program everything, etc ( he was very patient). Mike explained all of th went through and explained all of the vehicles features and showed me how to program everything, etc ( he was very patient). Mike explained all of the financing in great detail. When all was done, they both contacted me to see how I was doing with the vehicle and if I had any questions. I have already recommended this dealership to several of my co-workers- including my boss. I will continue to do business with this dealership. More
by Mchristiansen
Employees Worked With
Jason Kopczynski, Mike Smalley
July 28, 2011
Jason was a pleasure to work with. He had the requested car available for me when I arrived to test drive. Jason was accommodating even when I wanted to see another vehicle that was not planned. Although I car available for me when I arrived to test drive. Jason was accommodating even when I wanted to see another vehicle that was not planned. Although I did not test drive the other vehicle he was apologetic for not having it available. Jason made sure to provide the proper tools needed for my purchase, user manual and batteries for the remotes that were low and in need of replacement. Dan worked with me and was very nice and accommodating even when the deal changed. Thanks for the sale, I will definitely enjoy my G35X. Chris, I met briefly, but thanks for stopping in to meet me prior to the sale. More
by kgtwilson
Employees Worked With
Jason K. and Dan
July 21, 2011
Good buying experience...no pressure... They just provided info/answers as requested. They also worked hard to get the car ready (paint sealant/etc.) with a very short turn-around as I was getting r provided info/answers as requested. They also worked hard to get the car ready (paint sealant/etc.) with a very short turn-around as I was getting ready to leave town. I highly recommend them to those interested in this brand of car. More
by Garyconway1
Employees Worked With
Jason kopczynski
July 09, 2011
Can't say enough good things about this buying experience. Dare I say it was enjoyable. Alan and Mike were professional and respectful as I vacillated back and forth. We never felt pressed or pres experience. Dare I say it was enjoyable. Alan and Mike were professional and respectful as I vacillated back and forth. We never felt pressed or pressured. Alan's sense of humor was right up my alley and put us at ease. I would recommend Infiniti of Hoffman and Alan and Mike to anyone looking to purchase. Lastly thanks to Mike for letting me score his nice Infiniti pen! More
by muster101
Employees Worked With
Alan Murad, Michael Smaley
July 07, 2011
A very good experience overall. The sales person I had, Nik Joshi, was very good: he was patient, forthcoming, was really trying to be as accommodating as possible. I would have given a rating of 5, but th Nik Joshi, was very good: he was patient, forthcoming, was really trying to be as accommodating as possible. I would have given a rating of 5, but there were some minor incidents that detracted from the experience. 1. Additional time was not taken to explain how everything worked inside the car. 2. I also would have liked to have been provided a CarFax without asking (which I forgot to do). 3. The finance guy did not know the amount of my down payment (65%) which caused the banks to come back with a higher interest rate. After resubmitting the finance request with correct down payment info the bank came back with a much lower interest rate. More
by asabitos
Employees Worked With
Nik Joshi
July 05, 2011
The delear helped me to get exactly what I wanted and followed up with me to make sure I was happy with my purchase. I also thought they were very fair with the price negotiations. followed up with me to make sure I was happy with my purchase. I also thought they were very fair with the price negotiations. More
by mall1
Employees Worked With
Mark Krolikowski
July 04, 2011
Best deal in town on a new G37 IPL lease. Chris Conglis was very professional and honest during our negotiations. I left the dealership with my new G37 feeling that I received a great deal and was very hap was very professional and honest during our negotiations. I left the dealership with my new G37 feeling that I received a great deal and was very happy with my experience at Hoffman Infiniti. Jason was also a big help in showing me all the features this car has to offer. I recommend this dealership and will be back again myself. More
by mmancinelli
Employees Worked With
Chris Conglis, Jason Kopczynski
