INFINITI of Hoffman Estates

I was impressed with the culture of customer service; it ran consistently through everyone in the dealership. Josh Ruffner is a true sales professional and worked tirelessly to help throughout the process. ran consistently through everyone in the dealership. Josh Ruffner is a true sales professional and worked tirelessly to help throughout the process. He is a terrific ambassador for the dealership and Infinity. Michael Smalley went above and beyond and somehow managed to find the perfect car when it appeared there was nothing available in the state. I am grateful for his efforts and I am impressed with his customer centric attitude. Rob Franco was a joy to work with on the finance side. He is more than just a "finance guy", he is a difference maker and I enjoyed working with him. There are others that made this experience so enjoyable and comfortable but I wasn't able to catch all of their names. What an incredible experience, thank you to everyone. More

The team was very professional and courteous. My primary contact and salesman, Javier Ortiz was outstanding. No excessive haggling and very reasonable as was the manager. Pleasant purchase experience of a contact and salesman, Javier Ortiz was outstanding. No excessive haggling and very reasonable as was the manager. Pleasant purchase experience of a QX 56. They are strongly recommended More

I went to this dealer just to look at the Infiniti GX37....I always drove Acura's but I thought I would just take a test drive. The car drove like a dream and John Lee worked out a deal for me to get GX37....I always drove Acura's but I thought I would just take a test drive. The car drove like a dream and John Lee worked out a deal for me to get me a $14,000. dollar more of a car than I previously had and yet my payment ended up lower. The car was delivered spotless and John Lee made sure I was happy and a satisfied customer. He took the time to show me all the options and make sure I was comfortable using them. I am so very pleased and would refer my friends to John Lee at Infiniti of Hoffman More

I highly recommend the Hoffman Infiniti dealership and will definitely go back for my next service visit or when purchasing a new car. Jason Nuzzo went above and beyond to ensure everything was perfect w will definitely go back for my next service visit or when purchasing a new car. Jason Nuzzo went above and beyond to ensure everything was perfect with my vehicle. He was extremely professional and accommodating throughout the entire process and is definitely a strong asset to the dealership. It's this type of service that will keep me coming back to Infiniti. More

From the time I entered the dealership til I drove off with my new vehicle, John Lee was so very attentive to any of my needs for comfort and or answering my questions. The dealership worked with me to ke with my new vehicle, John Lee was so very attentive to any of my needs for comfort and or answering my questions. The dealership worked with me to keep me within my desired price range. The appearance of the vehicle was outstanding and service worked with me to take car of a few bugs the vehicle had directly after purchase. I plan on returning to your store when it is time to trade this vehicle in. John has obtained a life long customer. More

RONNIE BRAZIER IS A WONDERFUL SALES CONSULTANT AND IS AN ASSET TO INFINITI OF HOFFMAN.WHEN I AM READY TO PURCHASE ANOTHER INFINITI,I WILL REQUEST RONNIE AS MY SALED CONSULTANT. ASSET TO INFINITI OF HOFFMAN.WHEN I AM READY TO PURCHASE ANOTHER INFINITI,I WILL REQUEST RONNIE AS MY SALED CONSULTANT. More

It was a very good experience. We were able to get what we want at the priced we want. very helpful people.Very satisfied.Will go back again. we want at the priced we want. very helpful people.Very satisfied.Will go back again. More

The dealership was very busy on September 1st when I finally had time to go in and test drive used G37's. I was treated attentively by not only the sales rep but also the GM when the sales rep had to t finally had time to go in and test drive used G37's. I was treated attentively by not only the sales rep but also the GM when the sales rep had to take a pre-existing appointment with a couple from out of state. Very professional staff and overall customer service oriented; made the car buying experience a pleasant one! More

Ronnie Brazier was the one who took care of us during the purchased of our new JX35. He walk us through the entire process of the purchased with respect, patience and professionalism. I highly recommend Ronn purchased of our new JX35. He walk us through the entire process of the purchased with respect, patience and professionalism. I highly recommend Ronnie Brazier when purchasing your next Infiniti vehicle. He made the experience hassle free as much as he can and as fast as he can maintaining an excellent customer service. More

My wife and I saw that they had a Hummer H2 at the dealership. I called from the number listed on cars.com and I was directed to John Lee a Sales & Leasing Consultant. John took the time to listen t dealership. I called from the number listed on cars.com and I was directed to John Lee a Sales & Leasing Consultant. John took the time to listen to all of my questions over the phone and actually did a "virtual" walk around the vehicle with me via phone. Since we were coming from out of state to possibly purchase the vehicle I wanted to make sure everything was lined up for a potential sale including financing and trade in of our current truck. Needless to say, we purchased the vehicle over two weeks ago and no problems. What lead to our purchase?... Excellent communication from John prior to the visit, exceptional condition of the vehicle upon arrival, probably the best test drive experience my wife and I have ever had, about 3 hours of overview of the vehicle from inside out, and honestly... John took the time to listen, answer questions, make my wife feel comfortable with the vehicle and ultimately the sale, and we never felt pushed into it. We are extremely pleased with our Hummer H2 and with Infiniti of Hoffman Estates. I strongly reccommend John and this dealership. Thanks Again!!! More