INFINITI of Hoffman Estates

Javier was a knowledgable, no pressure salesperson. He gauged my knowledge prior to explaining the truck, so we did not spend time on things that were not important to me. He explained the difference betw gauged my knowledge prior to explaining the truck, so we did not spend time on things that were not important to me. He explained the difference between other brands, without disparaging the competition. This is my third Motorwerks car, and there will certainly be more. Thanks for another great experience! More

Everyone at the dealership was awesome. We were looking for a used car and ended up with a new QX60! Our salesman Gino was was so nice and took the time listening to us and trying to find the right vehicle for a used car and ended up with a new QX60! Our salesman Gino was was so nice and took the time listening to us and trying to find the right vehicle. He wasn't that pushy salesperson that you want to run away from, nor did he try any of that sales pressure crap! The manager took us in his office and talked to us about what I really wanted (QX60) and got the numbers to work so both my husband and I would be happy. And the finiance guy was so pleasant and fun, and I never saw my husband so relaxed and at ease about spending $50,000.00 on a car!! We have been buying cars for years and have never ever felt so comfortable in any dealership but this one. Truly it felt like we were among new friends! We will be buying cars from you from now on! Thank you so much for a wonderful experience. More

When we walked into the dealership, Josh greeted us at the door with a friendly smile. We informed him what vehicles we were interested in and he immediately showed us the vehicles and packages and differ the door with a friendly smile. We informed him what vehicles we were interested in and he immediately showed us the vehicles and packages and different options. Josh then found a car that met our description and we test drove. He even let us pull it into our garage to see if it would fit! Once it was garage-tested, we began talking sales. Josh and Michael were extremely helpful and we were able to reach an agreement that we agreed was very fair. I would highly recommend this dealership, Josh and Michael to anyone that is interested in buying an Infiniti vehicle. Thank you again for all of your kind service. More

Josh and the team at Infiniti were very professional and open with the whole process. No games, just great service. They took the time to answer all my questions carefully and then moved fast through all open with the whole process. No games, just great service. They took the time to answer all my questions carefully and then moved fast through all the paper work part of the process when I needed to get on the road! I will go back for service and another vehicle! More

Very professional & friendly sales & concierge made it an easy transaction....thanks for the great experience. It was a pleasure to work with these guys and the dealership. made it an easy transaction....thanks for the great experience. It was a pleasure to work with these guys and the dealership. More

My wife and I were considering a used G37x for her to transport our son around in the winter. Her previous car was difficult to get him in and out of and was only front wheel drive. We shopped around o transport our son around in the winter. Her previous car was difficult to get him in and out of and was only front wheel drive. We shopped around online and narrowed it down to dealers that had a lot of G37's on hand so we could drive the various models and be sure of our decision. Geno approached us on the lot (previous dealership we had to seek out service) and was very helpful throughout the whole process. The negotiation process was not high pressured and was very smooth. We were able to drive a G37x and a G37xS (both 7 speed automatics) and determined we liked the sport model we hadn't previously considered. The dealership was fair and gave us what we wanted for our trade-in and got us to where we ideally wanted to be in terms of payment. I would highly recommend this dealership to anybody considering a new / used car. I have given the ratings above based on the low pressure negotiation, plenty of coffee / water during the process, availability of vehicles, and the great service by Geno and the rest of the staff we encountered. More

Mr. Andrew worked with us to meet our needs and was very helpful and friendly. The dealer it's very clean and Roger at finance was very nice and brief and informative. helpful and friendly. The dealer it's very clean and Roger at finance was very nice and brief and informative. More

I stopped by this dealership Friday night and found a car I really liked ( 2010 Infinity G37). Applied for financing same night. Got a call from Javier Ortiz first thing Saturday morning. He told me to stop I really liked ( 2010 Infinity G37). Applied for financing same night. Got a call from Javier Ortiz first thing Saturday morning. He told me to stop by and he had my car ready for a test drive the moment I got there. He answered all my questions and we were off to do a test drive. After that I was introduced to Rich ( finance manager) and he did his magic and put an offer that I could not refuse. This was by far the best experience I had dealing with car salesmen. These guys are top notch and I would recommend everybody who is looking to buy a car to give these guys a chance to make it happen. Igor More

If you read all the low score feedback there ALL about the Service department...Go figure. One of the WORST experiences with cars. Came in for a Jammed seat belt. (NO SRS LIGHT) Got my car back with the ( the Service department...Go figure. One of the WORST experiences with cars. Came in for a Jammed seat belt. (NO SRS LIGHT) Got my car back with the (SRS LIGHT ON) which was a $2,500 repair created by the dealership. 2nd visit got me attitude, Lost car keys, and 50 miles ADDED to the odometer which i don't know why they would need that to do a seat belt change? Contacted Infiniti Headquarters about the problem and Hoffman Denied they even had my car in for service. Took me having to fax a copy of the invoice over to the Headquarters to only get a call back with a million excuses. At this point I'm really sick of it and have no way or time to legally prove there wrong doing. But if i were making things up I wouldn't be up at 4am Typing this. Just going to fix the issue myself now :) Id advise you take your car to any other Shop. As there much cheaper and offer the same or even better service at half the price! Dealers are called Stealerships for a reason. Sneaky brats don't honor anything just all about making $$$ More

Overall a very positive experience. Josh Ruffner was very helpful and took his time to make sure we had the right car selected. The negotiation process could have been more direct, but it should expect very helpful and took his time to make sure we had the right car selected. The negotiation process could have been more direct, but it should expected in this type of transaction. I have been very happy with the JX35 and the quick response by Josh to help with any questions I had since the transaction. I will definately go back to Josh to buy my next vehicle. More