INFINITI of Hoffman Estates

Service Kira & Dave of service were awesome. Doing a few modifications to my car (06 G35 Coupe 5AT) and they helped me with all technical questions I have. Kira & Dave of service were awesome. Doing a few modifications to my car (06 G35 Coupe 5AT) and they helped me with all technical questions I have. They gave pointers, showed me how to remove things, and even do it right then and there if the bolts were too tight. More

Service Kira K. is the best service person I have dealt with. She meets all the promises she makes. I always get a loaner vehicle so I never have to be inconv Kira K. is the best service person I have dealt with. She meets all the promises she makes. I always get a loaner vehicle so I never have to be inconvenienced. More

Easy Purchase Walter Watts made the car buying experience a pleasure. He got us to the deal we wanted quickly and was a joy to work with. Also very knowledgeable of Walter Watts made the car buying experience a pleasure. He got us to the deal we wanted quickly and was a joy to work with. Also very knowledgeable of the vehicle. He made it the easiest car I ever purchased. More

Great vehicle, great buying experience Would definitely recommend this dealership. My wife and I had a good buying experience. Walter was good to work with and the buying process was very e Would definitely recommend this dealership. My wife and I had a good buying experience. Walter was good to work with and the buying process was very easy. More

Great Job John and Rich made my car buying experience easy and GREAT! They were both straight forward and no B.S. I would definitely recommend this dealership. John and Rich made my car buying experience easy and GREAT! They were both straight forward and no B.S. I would definitely recommend this dealership. More

Amazing car buying experience! I wanted to share my experience buying a new QX60 at Infiniti of Hoffman Estates. First, Joel Gappa is hands down the best car sales person I’ve ever I wanted to share my experience buying a new QX60 at Infiniti of Hoffman Estates. First, Joel Gappa is hands down the best car sales person I’ve ever dealt with! He is extremely knowledgeable, personable and does not pressure you to buy. During the first test drive I knew this dealership was different from the rest. Joel explained the features of the QX60 and was able to explain how my family would actually use these features on a daily basis. When I returned for an extended test drive the new vehicle was clean and ready for me. Joel spent additional time reviewing the features with me and even helped my sync my phone so I could use it during the test drive. It is little things like this that make the car buying experience so much better at this dealership than the rest. When I was ready to purchase the QX60 the dealership worked with me to get the price I was looking for and the process took five minutes! They did not “play games” with the price or hassle me about a trade in or financing. Joel spent a lot of time searching for the exact color and options I wanted and found me the perfect vehicle. The entire staff at Infiniti of Hoffman Estates was great to work with. Michael Smalley, the Sales Manager made time to speak with me each visit and Rich Altenhoff the General Manager was very personable during the purchasing process. They all worked with me to find exactly what I was looking for and were very customer oriented. Joel spent a lot of time explaining the vehicle to me the night I purchased it and made sure everything was set-up. He has even followed up with me to see how I am doing with the vehicle. I wish everyone could have this car buying experience. I highly recommend Infiniti of Hoffman Estates! Be sure you ask for Joel Gappa because you won’t be disappointed. More

Great help and very informative This is the first time that we have ever been interested in leasing a vehicle. Andrew did a pretty good job helping us through the process of understa This is the first time that we have ever been interested in leasing a vehicle. Andrew did a pretty good job helping us through the process of understanding the terms and guidelines of a lease agreement. It was made very clear during the first time of visiting the dealership, that I was in the very beginning of the process of researching more vehicles and wouldn't be making a decision within the month. Follow up from a salesman is always greatly appreciated to a point, however, not a big deal. Rich was really great, he was the general sales manager who finalized the lease term with us. Very impressed with Rich. His understanding of the general motor industry with his professionalism made him very nice to work with. We leased the 2014 Q50, In terms of the car, well, its fantastic. It rides great, smooth, and quiet; it has all of the gadgets we would really want. We are really enjoying the car and we have absolutely no reason not to recommend the Infiniti Dealership in Hoffman Estates. More

Overall great experience! We worked with Tony Guzman, and I have to say that his service is top notch! We walked in on a Saturday and he greeted and helped us immediately. He We worked with Tony Guzman, and I have to say that his service is top notch! We walked in on a Saturday and he greeted and helped us immediately. He was easy to talk to and knowledgable about the product... It was a great test drive experience. We decided to purchase the vehicle yesterday and I really can't say enough good things about how smooth the process was! I have NEVER been in and out of a car dealer in 40 min for the purchase of a car. They had everything ready for us before we got there, which really made a huge difference to me in the car buying experience! We highly recommend this dealership for great customer service and courteous professionalism. More

World Class Service Experience - Amazing Dealer Service Nobody likes car trouble, but when it happens it's great to know that people like Kira and Hoffman Estates Infiniti Service Techs are ready to correct Nobody likes car trouble, but when it happens it's great to know that people like Kira and Hoffman Estates Infiniti Service Techs are ready to correct EVERYTHING!!! I have never had such great service on a repair job in my life. Note the following: 1. Kira, my service consultant, was professional, fully engaged in regard to my problems, friendly and followed up throughout the process. She gets 5 stars. 2. The repair issues (2) were diagnosed correctly and I was presented with the cost for each repair prior to any work being done to correct them. The repairs were completed on time and the work was completed correctly. 3. The porter, Juan, was a real fine representative for Hoffman Estates Infiniti. Polite, professional and completed his work in a manner that showed he cared about his customers. 5 stars for Juan. 4. They provided me with a loaner. WOW...I did not expect that, but it sure was nice to drive a new 2014 Infiniti while they repaired my car. 5. Lots of dealer extras for their customers...fantastic building, comfortable waiting areas, coffee, soda, water and snacks are complimentary. Here's the bottom line for me...I will always take my Infiniti to this dealership and when I am ready to buy my next luxury car, Hoffman Estates Infiniti will be #1 on my list of dealerships. Great work by everyone at this World Class Dealership. Phil Skeba More

Very Classy Car dealership I purchase a new car every 4 or 5 years and I can say this was the best car buying experience I had. The sales professional I dealt with was Andrew Di I purchase a new car every 4 or 5 years and I can say this was the best car buying experience I had. The sales professional I dealt with was Andrew Dignum he was very professional and friendly. I was very close to buying a Acura MDX when Andrew called me and offered me a deal I could not resist so I purchased a Infiniti QX 60 instead. The next day I had to take the car back to Service due to an issue with the tires which was no fault of the dealership. The Service manager Jason Duzzo was awesome to deal with and I have never seen a more friendly and professional Service Manager in any other dealership. More