INFINITI of Hoffman Estates

Excellent Customer Service I am very pleased with the customer service Kira has provided me when I brought my car for service. Kira is very pleasant and personable in dealing wi I am very pleased with the customer service Kira has provided me when I brought my car for service. Kira is very pleasant and personable in dealing with me. She made sure that I get all the deals available for me . More

Easy purchase at a great price! I would highly recommend this dealership and definitely purchase from them again. We had excellent customer service from beginning to end we were tre I would highly recommend this dealership and definitely purchase from them again. We had excellent customer service from beginning to end we were treated very well, and it was a very quick and painless process. My husband and I drove from out of state, over 2 hours away, because the price of the vehicle was by far the best we say (vehicles in my area were $2k more with 10,000 more miles, on average!) We had some issues with licensing the vehicle because we lived out of state...we still didn't have the plates from my state by the time the temporary plate expired...and our sales agent was extremely helpful by sending us a dealer plate to use temporarily until our registration process was completed. The vehicle was in excellent condition, and the price was the best we found, which is why we chose to drive so far for the vehicle. They went over and above what they needed to do and I would definitely buy from them again in the future!! More

Great experience I recently purchased a G37x from IHE, and John Lee was my salesman. He addressed any questions or issues that I had about my purchase, and we were ab I recently purchased a G37x from IHE, and John Lee was my salesman. He addressed any questions or issues that I had about my purchase, and we were able to get a deal done. I received a great deal on the car, and John went above and beyond to ensure that happened. Rich did a great job of taking care of me and structuring a deal that suited me. More

Great experience I just bought an M37X and had a great overall experience at Infiniti. I had originally been in contact with Javier but he was with another customer wh I just bought an M37X and had a great overall experience at Infiniti. I had originally been in contact with Javier but he was with another customer when I showed up and put me in touch with Andrew. Andrew listened to what I wanted and found me the perfect car at the perfect price. The finance guys made it quick and painless. I will be back for my next car. More

Legendary Service This was my first visit to this Dealership. I spent a "no pressure" test drive with the Salesman (Anthony) and talked about the vehicle I was looking This was my first visit to this Dealership. I spent a "no pressure" test drive with the Salesman (Anthony) and talked about the vehicle I was looking at, total time: 45-minutes. Two days later, a 15-minute visit signing papers and I was out the door with a purchase! Anthony actually found a door lock issue, that I had missed, and remedied the problem immediately. THANK YOU! More

Top notch service I purchased a Mercedes from Ronnie and it was a easy going experience. I had been to a few dealers earlier that day and I was worn out mentally. Whe I purchased a Mercedes from Ronnie and it was a easy going experience. I had been to a few dealers earlier that day and I was worn out mentally. When I arrived at Infiniti of Hoffman Estates, I was pleasantly treated with respect and consideration. Ronnie really took the time to understand what I was looking for. He was not just listening to react and "pitch" me. He was friendly, honest, fair, and respectful. He made my purchasing experience a pleasant and smooth one. I would and will definitely recommend Ronnie and the team at Hoffman to anyone! More

Look no further When is comes to customer service, delivering what is promised and standing by standing by your work this dealership is unmatched. We live in Chicago When is comes to customer service, delivering what is promised and standing by standing by your work this dealership is unmatched. We live in Chicago and drive all the way in just to have both of our cars serviced here. Coming from a family who has owned car dealerships over my life time I can tell you that this dealership is the real deal. If you are looking for the high end customer service with all the runaround coupled with honest assessments you have the right place. More

Great experience! From start to finish, Gino made the process easy and enjoyable. I had been contacting several other dealers, and found Gino to be the most genuine. I From start to finish, Gino made the process easy and enjoyable. I had been contacting several other dealers, and found Gino to be the most genuine. I will definitely refer friends and family in the future! More

Smooth & Efficient We purchased a used nissan sentra for our daughter from this dealer. Very friendly and well mannered. Ron was pleasant to deal with. He made car bu We purchased a used nissan sentra for our daughter from this dealer. Very friendly and well mannered. Ron was pleasant to deal with. He made car buying experience stress free! We're satisfied with their service. Brad the finance manager was superb and gave us a very interest rate. I will tell friends and family to go to this store if they're looking for a car. Thank you! More

Awesome I bought a used VW Jetta at Infiniti Hoffman Estates. Ronnie was a true professional and made our experience very pleasant. I would recommend him to m I bought a used VW Jetta at Infiniti Hoffman Estates. Ronnie was a true professional and made our experience very pleasant. I would recommend him to my family members and friends. Thanks again Ronnie. More