INFINITI of Hoffman Estates

What are the odds? I bought my M35 back in 2008 and had nothing but great experiences with teh team at Infiniti in Hoffman Estates. What I am writing about is even bett I bought my M35 back in 2008 and had nothing but great experiences with teh team at Infiniti in Hoffman Estates. What I am writing about is even better.... My wife borrowed my car as I needed her truck for the day. Go figure, she gets a flat on I-90 right after RT31 toll plaza going toward Chicago. She calls me in a panic and several calls ensue.... As I am looking to find someone to get out there quickly to help her (I couldnt quickly), she calls me back. She tells me some guy from Infiniti stopped and changed her tire..... What are the odds? Thanks Tony....you have a returning customer for sure. More

Great Experience Walt was great to work with as we purchased the car, and his follow-up was even better after we bought it. I would recommend him to anyone. Thanks Wal Walt was great to work with as we purchased the car, and his follow-up was even better after we bought it. I would recommend him to anyone. Thanks Walt! More

Lil help please Though I live in the city and had purchased my 2010 Infiniti FX35 from a private seller, I happened to be driving by Infiniti of Hoffman Estates and p Though I live in the city and had purchased my 2010 Infiniti FX35 from a private seller, I happened to be driving by Infiniti of Hoffman Estates and pulled in to pick up floor mat clip, very simple and pleasant experience and simple to replace, easy peasy. I've had my car for a year and just enjoyed driving it so much that I didn't mind that I was having trouble figuring out the Bluetooth and and Navigation, so I stopped by the front desk and asked if somebody could give me an idea and point me in the right direction. Sales Consultant, Tony Guzman, was already holding the door open for me, as he said lets go to your car. We got in the car and in about 30 seconds, bluetooth was set up and I had navigation under control (the secret is just use the voice commands, she tells you everything, ha) Then Tony takes another 10 minutes showing me a bunch of other things on the car, that will come in handy. Though I felt a knucklehead not already knowing some of these things, Tony had the attitude like, no worries man. He knows his stuff thats for sure and loves his product. Good guy for sure. Thanks Tony More

Was expecting a sales person, but found a partner instead! After my first meeting with Javier, I knew that this is the gentleman that I would love working with. It took us a couple of months to finalize on the After my first meeting with Javier, I knew that this is the gentleman that I would love working with. It took us a couple of months to finalize on the vehicle that we wanted to buy, and eventually purchased the QX60. Javier is very knowledgeable about Infinity vehicles, and would like to commend him for his professional and courteous dealings and guidance. Javier and Marcin worked out a price that we felt was fair and it was a wonderful "no pressure" car buying experience. I would recommend Javier to all my friends and family who need a new vehicle. My sincere hope, that this experience carries over to post purchase service quality experience as that is the true barometer for a car dealership. More

"Read Negative Reviews Before You Buy" Purchase extended warranty....cancel it. Thats when bad customer service started. Was told it will take up to 20 weeks from finance department. Read a Purchase extended warranty....cancel it. Thats when bad customer service started. Was told it will take up to 20 weeks from finance department. Read a negative review about the purchase of extended warranty-looks like I'm in for a fight. I will call warranty place myself. More

Great car buying experience One of the best car buying experiences to date. To summarize, I inquired about a car advertised online, stopped at the dealership to look at it, Mack One of the best car buying experiences to date. To summarize, I inquired about a car advertised online, stopped at the dealership to look at it, Mackenzie gave me exactly what I wanted for my trade, and made me a great deal on the car. The whole process literally took about 45 minutes. Would definitely buy from again. One of the few times where a salesperson made sure I was being taken care of... even after the sale. More

Walter watts amazing. Walter just want to thank you for all the personnel attention You gave us during our transition. Thank you for taking your time and showing us all the Walter just want to thank you for all the personnel attention You gave us during our transition. Thank you for taking your time and showing us all the details this beautiful car can do. Amazing car buying experience. More

Excellent Experience I recently leased an Infiniti Q50 AWD Sport. My experience with Antony Guzman and the rest of the Infiniti lease team was outstanding. Antony explaine I recently leased an Infiniti Q50 AWD Sport. My experience with Antony Guzman and the rest of the Infiniti lease team was outstanding. Antony explained all the features of the car during and after our test drive. His knowledge and easy going manner made me very comfortable in my decision to lease at Infiniti of Hoffman Estates. My car configuration was located at another dealer and delivered the next day. All my questions were clearly answered right through the leasing paperwork by the capable and friendly staff at Infiniti of Hoffman Estates. I received a final lesson today from Antony on the features of my new car and then was awarded a complimentary car wash. When I eventually return for routine maintenance I am confident the attention to detail I have already experienced will continue. More

SEAMLESS TRANSITION INTO A GREAT CAR I bought an Infiniti from Walter three weeks ago. We love the car, moving from a lexus I thought it would be hard but to my surprise Walt came through I bought an Infiniti from Walter three weeks ago. We love the car, moving from a lexus I thought it would be hard but to my surprise Walt came through 2012 g37xs black on black clean rides better then the lexus GS 300 !!! Thank You !! Also dont forget the rest of the staff from the porters changing the plates to the finance departnet . thank you all. Jeff Nellessen Mt Prospect,IL More

Amazing We had a great experience with John Lee... He goes above and beyond for us!! I always recommend him to everyone I know! I also dealt with Kira and she We had a great experience with John Lee... He goes above and beyond for us!! I always recommend him to everyone I know! I also dealt with Kira and she was very friendly as well! Thank u for everything you guys did for me! More