INFINITI of Hoffman Estates

Great Dealership to do business When I arrived at Motor Werks I was not followed around or hounded as soon as I stepped out of the car. I looked around, even though I already knew wh When I arrived at Motor Werks I was not followed around or hounded as soon as I stepped out of the car. I looked around, even though I already knew what I was coming there for and then went inside and met Geno. He was very courteous and patient with us. I purchased a used 2013 Infinity and I love it. I have to say everyone I dealt with was very friendly and knowledgeable. They went out of their way to make sure I got the best financing rate possible and left knowing my car would have everything I needed installed in it. I will be returning today to have the windows tinted, remote start and some scratches taken care of. Geno told us he would get back to us about bringing the vehicle in on Monday and he followed through. He called on Saturday and had everything already set up for us today. I would definitely recommend this dealership to family and friends. More

Excellent experience Working with Geno and Infiniti of Hoffman Estates was a great experience overall! Everyone I spoke with was incredibly accommodating and worked aroun Working with Geno and Infiniti of Hoffman Estates was a great experience overall! Everyone I spoke with was incredibly accommodating and worked around my schedule (I needed to leave during the purchasing process to relieve our nanny). When I got there, the car I wanted to see was clean, pulled up, and ready. At other dealerships, I've had to wait for the salesperson to get keys/get the car pulled around and set for a test drive or wait for someone when I had a scheduled appointment. Geno was ready and waiting and had all of the specs prepared. I truly appreciated the additional time and energy he put into the process as a salesman--it was definitely a selling point on the car. Everyone at the dealership worked quickly and efficiently which was awesome! I would work with this dealer again in a heartbeat--I can't say enough great things, and I was at 6 or 7 different dealerships looking at cars during this process. More

Thank you Geno! Job well done. It was raining but Geno had a car ready for me to test drive. Geno asked good questions as we sought to buy a car for our family. I love driving my us It was raining but Geno had a car ready for me to test drive. Geno asked good questions as we sought to buy a car for our family. I love driving my used car. Geno knows his inventory and was able to find a car that fit our needs well! Thank you Geno. You did a great job for our family. More

Good place to do business with. I purchased a used vehicle and had a great experience. Geno was helpful with no nonsense. Let me take my time and was not over bearing. Will go back a I purchased a used vehicle and had a great experience. Geno was helpful with no nonsense. Let me take my time and was not over bearing. Will go back again when looking for a car. More

Excellent Service Geno Cabana was very professional and displayed excellent remarkable customer service. He made the process simple and seamless! I will definitely re Geno Cabana was very professional and displayed excellent remarkable customer service. He made the process simple and seamless! I will definitely refer others to Eugene Cabana. More

Could Not Have Asked For A Better Experience-John Mcdonough I have never been more pleased with service than my experience with John Mcdonough. He went the extra step on every aspect of my experience. I actuall I have never been more pleased with service than my experience with John Mcdonough. He went the extra step on every aspect of my experience. I actually looked forward to dealing with the dealership because of him. Thank you for making my experience one that was great! More

Great experience! I had to bring my car in for routine service. John made the experience fast, easy and enjoyable. He makes me look forward to bringing my car in again. I had to bring my car in for routine service. John made the experience fast, easy and enjoyable. He makes me look forward to bringing my car in again. More

Rude person I was refused to see financial departament to talk about warranty for my car. John Lee, who was not competent to help me, explained that he didn't und I was refused to see financial departament to talk about warranty for my car. John Lee, who was not competent to help me, explained that he didn't understand me( and of course he couldn't because he is only sales assistant) so he couldn't help me. At last the financial manager decided to talked to me and help me with my matter.. More

Customer service like no other! I have owned three Infiniti models now, and have a huge love for them. I drove an hour and a half from Milwaukee, WI to check out Hoffman Estates, and I have owned three Infiniti models now, and have a huge love for them. I drove an hour and a half from Milwaukee, WI to check out Hoffman Estates, and Walter was the first person to say hello when I walked in. We had previously communicated prior to me getting there, and he had the car ready for me to test drive as soon as I arrived. Walter was extremely professional, courteous, and made the car buying process as smooth as possible. The only reason why I couldn't give my experience a 5 star is because we couldn't close the deal that day, and I'm not a fan of the "negotiating" process. Nevertheless, Walter was persistent in making sure he'd get me the best deal possible, and I after a few emails and phone calls a week later, I came back to him because he followed up on EVERYTHING he said he would! I love my new car, and his service was exceptional! I have already recommended a few of my friends to see him, and I when my wife is ready for her new car, we will be back to deal with Walter! More

Awesome used car buying experience! Just had an awesome used car buying experience with this dealership My Sales Consultant, Tony Guzman, was awesome and went above and beyond to make su Just had an awesome used car buying experience with this dealership My Sales Consultant, Tony Guzman, was awesome and went above and beyond to make sure all my needs were met when I purchased a used Audi from him. He left no stone unturned when it came to taking care of all the little things my vehicle needed before delivery. He even went as far as taking the vehicle across the street to the Audi dealership to get the 45K mile service and a recall completed for me before I took delivery. Easily the best used car buying experience I've ever had! Brad also took the time to explain all the options available to me in terms of extended warranties and coverages offered and I left feeling good about the whole process. I'll definitely be back to purchase again from Tony/Brad in the future. Great work guys! More