INFINITI of Hoffman Estates

Bought a used Camry Dodie was my sales person. He was up front and answered all my questions. Very personable sales person. I will do business with him again. Dodie was my sales person. He was up front and answered all my questions. Very personable sales person. I will do business with him again. More

Happy with purchase, but had a long wait We found a specific used car online that we wanted to see. When we arrived at the dealership, Atanas was professional, yet personable as we test drove We found a specific used car online that we wanted to see. When we arrived at the dealership, Atanas was professional, yet personable as we test drove the car and made our decision to purchase the car. During the whole process, Atanas made sure we were comfortable and presented us with helpful information, yet we never felt pressured to add on purchases. Our appointment was later in the afternoon and apparently were the last in line for financing, which could have been a challenge since we were there with our two year old son. However, Atanas was WONDERFUL with our son. While we were waiting (and waiting), he got down on the floor to play with our son, assuring us that he didn't mind at all. Another salesman--I believe it was Joel--even graciously gave our son a toy car to play with and keep. Other than our wait time during the process of purchasing the car and to meet with the financing department, we were well taken care of by Atanas--he gets 5 stars from us. More

Can't say enough!Tremendous customer service! We bought 2016 Infinity QX 50. Can't say enough about Tarlan Aliev (Tomek) as our sales person. He was professional. No slick sales gimmicks, no press We bought 2016 Infinity QX 50. Can't say enough about Tarlan Aliev (Tomek) as our sales person. He was professional. No slick sales gimmicks, no pressure, great accommodating service. Super relaxed negotiations. Tarlan went above beyond servicing us during purchase process. No hassles. We would recommend Tarlan to anyone who i looking for a new or used vehicle. Tremendous customer service. Thanks for everything Tarlan! Lidia & Jerry (Long Grove, IL) More

I was expecting better than average I showed up on a Saturday afternoon to look at a 2011 Chevy Malibu for my son. It was extremely busy which I would have expected. My sales guy was wor I showed up on a Saturday afternoon to look at a 2011 Chevy Malibu for my son. It was extremely busy which I would have expected. My sales guy was working with multiple customers but managed to check in on me during my time there. The experience went 'south' once I decided to buy the car. The wait time to get in with the finance department was much longer than one would expect. Once we got to that point, we felt rushed through the process. Once the paperwork was signed, we were handed one set of keys. I was told the car only had one set and no owners manual and I would be responsible to purchase if I wanted an extra set or manual. I also found out that the rear brakes on this car were in need of immediate replacement and the seal on the headlight was broken . I asked for the service record on the safety inspection (twice) but no one ever got back to me. Aside from what I paid for the car, I now have to come up with an additional $1000.00 to fix some of the known issues. I would have expected the dealer to be more up front with some of the items mentioned above. I know it was not one of their higher end cars but I should expect the same level of service regardless. More

Amazing staff and car selection We saw a car salesman named Bryce and he was awesome. He was not pushy, answered all our questions, and did everything he could to give us the best de We saw a car salesman named Bryce and he was awesome. He was not pushy, answered all our questions, and did everything he could to give us the best deal. We traded in our Honda CR-V for the 2013 JX35 and are nothing but happy. Our Infiniti is spacious, great gas mileage, and was affordable. If you want personable service I would recommend going here in a heartbeat. More

Great Experience From the moment my family and I walked into the dealership until signing the contract, we felt welcomed. Everyone, especially Chad made my car buying From the moment my family and I walked into the dealership until signing the contract, we felt welcomed. Everyone, especially Chad made my car buying experience one of the best due to their OVERALL GREAT CUSTOMER SERVICE!! More

Dream Beamer, outstanding dealer! During my time dealing with Infinity Hoffman, I found Irwin and the team to be intelligent, hard-working and very service oriented. They were always p During my time dealing with Infinity Hoffman, I found Irwin and the team to be intelligent, hard-working and very service oriented. They were always punctual, dependable and eager to go out of their way to assist me in finding the right car at a suitable price. They were very flexible to my military schedule and even worked late hours through the whole process. I am certain that the next time I am looking for a new car, I will call Irwin and the sales team at infinity Hoffman. More

My Car buying Experience To whom it may concern; These 3 gentlemen made my car buying experience with my son very memorable. Chad with his professional appearance and knowled To whom it may concern; These 3 gentlemen made my car buying experience with my son very memorable. Chad with his professional appearance and knowledge of the car we purchased made it easy to spend $40,000. Marcin Took the time and made sure all of our concerns we're satisfied. I was upset about not understanding why I had to pay certain tax rate. It's easy to take care of a happy customer but to take care of a unhappy customer is much harder. These gentlemen professionally calmed me down and helped me understand that I was wrong. This is not an easy task. I would like you to kindly shake their hand for me. Hay lets not forget Andrew Also please thank Andrew for educating us about our insurance needs and putting air in my wife's flat car tire. We only had 10 lbs of pressure. I'm not sure if we would have made it home. Chad Blanton Marcin Cybulak Michael J. Smalley Andrew Richter More

Very professional They were very easy to work with and after a lot of research had great cars for an excellent value. They were very professional and their selection an They were very easy to work with and after a lot of research had great cars for an excellent value. They were very professional and their selection and pricing were top notch. More

Good experience. Price was great and service was too. Very helpful salesman, managers and finance. Positive experience and good price. Made it easy to understand Price was great and service was too. Very helpful salesman, managers and finance. Positive experience and good price. Made it easy to understand and had a good selection. More