INFINITI of Hoffman Estates

My disappointing car buying experience We would buy a 2012 MERCEDES GL 450 to Infiniti Hoffman at a price of $24777 (VIN: 4JGBF7BE0CA783839). The first Salesman explained that there is a sm We would buy a 2012 MERCEDES GL 450 to Infiniti Hoffman at a price of $24777 (VIN: 4JGBF7BE0CA783839). The first Salesman explained that there is a small problem with the trunk actuator which does not work. We try to negotiate the price regarding this problem. The Salesman discounted the vehicle of $1200 but forgot to tell us that there was a problem with the engine (check engine light) until we ask him regarding the light. He refused at the beginning to diagnose the problem while Mercedes Hoffman is part of the same entity and a diagnostic is easy and at no cost for them. Finally, the salesman accepted to perform the diagnostic but he returned with a handwritten paper and refused to provide us an official repair quote from Mercedes explaining that the problem was not serious and he cannot give us an official repair quote because it is too expensive (even if we propose him to pay for that). We cannot trust with Motorwerks Infiniti knowing they are not transparent (additionally automatic mirrors were broken and they forgot to tell it) and we did not understand how a dealership could sell car with such conditions. Salesman were not serious and honest on the state of the car. Additionally they explained us that the car will go to the wholesale market if we don't buy the car the same day and the car is still on sale on their website. I highly recommend if you are looking to do business with an serious and ethical dealership who is focused on customer service you DO NOT go to Motorwerks Infiniti of Hoffman Estates. When I will buy my car i will NOT be consider this dealership at all. More

Great experience! Great price! I drove from Iowa city to buy a Jaguar XJ, the price is great, and the experience is fantastic. I dealt with Rick Ayash The GM and Bryce Mulso. I drove from Iowa city to buy a Jaguar XJ, the price is great, and the experience is fantastic. I dealt with Rick Ayash The GM and Bryce Mulso. More

Joyful My experience with Dodie was very comfortable and rewarding. He made me feel at ease while we were finishing the vehicle purchase process. He has My experience with Dodie was very comfortable and rewarding. He made me feel at ease while we were finishing the vehicle purchase process. He has a very friendly personality. More

Rick & Chad made it happen!!! I came in with my mother and bought a Maxima and got a great deal dealing with Rick Arash the GM and Chad. They treated us right and we left impressed I came in with my mother and bought a Maxima and got a great deal dealing with Rick Arash the GM and Chad. They treated us right and we left impressed with the deal and the experience. Highly recommend this staff and store!!! Thank you so much! More

Friendly, informative, and quick car buying experience My husband and I purchased a 2015 Jeep Grand Cherokee this past weekend. We had such a pleasant experience working with Tarlan Aliev. He was very frie My husband and I purchased a 2015 Jeep Grand Cherokee this past weekend. We had such a pleasant experience working with Tarlan Aliev. He was very friendly and made the entire process fun. Rick Ayash, the GM, was also very informative and assisted with breaking down numbers for us to understand with no pressure or sales tactics from either one. We're very happy with our purchase and we felt like a priority the entire time. It was a very quick and easy process. I would highly recommend anyone to purchase from this dealership - they're definitely a great team! More

Great experience Treated fairly and got the vehicle we wanted. There were no problems from start to finish. Alex was a great saleman who gave no pressure but answered Treated fairly and got the vehicle we wanted. There were no problems from start to finish. Alex was a great saleman who gave no pressure but answered all of our questions. Rick finished everything off and we drove away! More

Pleasure to shop We were on the market for a second car, preferably an SUV. We stopped at the Infinity dealership in Hoffman Estates mainly because it was close to us We were on the market for a second car, preferably an SUV. We stopped at the Infinity dealership in Hoffman Estates mainly because it was close to us and that is where we met Alex Duvall who then spent the next several days with us helping us find a nice and reliable pre-owned vehicle. Alex was very polite, courteous and patient with us with a good sense of humor that made our shopping experience a blast. He helped us find our perfect car that happened to be a 2012 Mercedes C300, silver with a black interior and V6 under the hood. The minute we took it off the lot for a test drive we knew it was a tough contender to an SUV we were searching for, the team at the dealership helped us secure the loan and also gave us an insurance quote. While waiting for the financing to go through we felt at ease, there was a positive vibe at the dealership. It’s only been a week since the purchase; we absolutely love our new car and are thinking of going back in a year or so to replace our other vehicle that is getting old. More

It's good. I'm happy with what i've quoted on MB350. Worth spending money on those cars. Dealers are very corporative in regarding the selection of cars and pric I'm happy with what i've quoted on MB350. Worth spending money on those cars. Dealers are very corporative in regarding the selection of cars and price. I recommend this dealer. More

Working with Rick and his staff was a pleasure! I was looking for an Audi RS7 for quite some time. I looked at theirs several times. They had a great price and the service was great too. I would hi I was looking for an Audi RS7 for quite some time. I looked at theirs several times. They had a great price and the service was great too. I would highly recommended this dealership and the staff. Atanas the salesman was very pleasant. See Rick Ayash the GM. More

Great Job I called a day ahead to have the car I was interested in ready which did not happen. Chad was extremely professional and dealt with it as an opportuni I called a day ahead to have the car I was interested in ready which did not happen. Chad was extremely professional and dealt with it as an opportunity to chit chat about other cars (rs7 and s4) and get to know his customer while the problem was resolved. I ended up purchasing the vehicle later in the evening with additional hiccups (incorrect color (ha!)) but each time the issue was dealt with professionally and we were able to move forward. The pre-owned vehicle inventory on premise is extremely high quality and this coupled with the overall staff and environment makes for a great experience. Thank you. More