INFINITI of Hoffman Estates

Joel was very knowledgeable, extremely professional and efficient. He ensured everything went smoothly and as we have discussed over the phone prior to my in person appointment. I would highly recommend efficient. He ensured everything went smoothly and as we have discussed over the phone prior to my in person appointment. I would highly recommend him to everyone. More

Knowledgeable staff, went in for a service. It was completed carefully and in a timely manner. It was completed carefully and in a timely manner. More

Very nice and willing to work with us. Would recommend Edgar. Very personable and realistic. Would recommend Edgar. Very personable and realistic. More

It's me again. I made a review , a poor review for this location because of the unprofessionalism i felt back on June 18th , which begin on June 4th. . I could go o I made a review , a poor review for this location because of the unprofessionalism i felt back on June 18th , which begin on June 4th. . I could go on to explain that ... but this is actually a reply to that review-( a recap good outcome review ). I cannot find the actual post to reply to it. Basically my problem, my situation was fixed. Mr. D. Baker was his name. I was very disappointed until I spoke with Mr. Baker. He probably couldn't fix the actual problem but taking the time , respecting me as a person and that I appreciate. SALES is SALES and i understand not everyone will be happy. But Customer service is a must and I got that. It felt like the first day I arrived at the dealership. I still think my sales guy Robert was cool. I understand he has a job to do. Thank you for helping me Mr. D. Baker!!! More

Great service and excellent vehicles thank you all of you for all your hard work and dedication, you guys are super stars for all your hard work and dedication, you guys are super stars More

Too expensive for oil change and tire rotation. I was never notified that Infinity was not owed by Motor Works I was never notified that Infinity was not owed by Motor Works More

Edgar helped with the pricing, selection, and everything in the process of selecting this amazing vehicle! in the process of selecting this amazing vehicle! More

Joel was outstanding to work with. Knowledgeable and professional. Overall a great experience. Thank you again for your assistance! Knowledgeable and professional. Overall a great experience. Thank you again for your assistance! More

Edgar made the buying process so much less stressful than what we’re used to historically. His easy demeanor and straight shooter attitude made us feel very comfortable. what we’re used to historically. His easy demeanor and straight shooter attitude made us feel very comfortable. More

Best in class service, highly recommended, Joel provided the best experience I’ve had at any dealership- to date. Joel was very kind, knowledgeable, and rapid processing of any/all documentation. I will rec the best experience I’ve had at any dealership- to date. Joel was very kind, knowledgeable, and rapid processing of any/all documentation. I will recommend Joel to my friends and family as soon as I see anyone in the hunt for an auto purchase, without hesitation. As this is THE 5 star experience I have been searching for my entire life and grateful to have had the stars align as I had met Joel. 3 words, Kind, Passionate, and Knowledgeable! Thank you! More