INFINITI of Hoffman Estates

Extreme professionalism, knowledge, and respect. I was shopping online for a Q60 premium awd after visiting a dealer who still relied on old school high pressure and condescending tactics. Quickly r I was shopping online for a Q60 premium awd after visiting a dealer who still relied on old school high pressure and condescending tactics. Quickly received email and a call from Daniel and Malik, Called and gave me honest dealing and very respectful professionalism, which has been lacking over the years. Being female, I've had many condescending experiences over the years, and this is my 6th new car. Dealers will lose my business permanently and several have over the years. I quickly made a fair deal and Daniel spent a lot of time assuring I knew all the features, and the car was delivered in stellar condition. He also doesn't leave it at that. Daniel leaves the door open to call him anytime to further explain a feature or answer a question, and we all know how complex cars have become. Of all 6 new cars I've purchased, he has done the best overall job from respectful negotiations, assuring all needs are met, explaining the car software, and ongoing followup on questions and resources for the life of your car. He turned a dreaded experience to one that did not detract from the fun of having a hot new car! More

Fantastic service! Atanas and his team were more than helpful in helping us with our first car. We are very happy customers and look forward to driving our gorgeous car Atanas and his team were more than helpful in helping us with our first car. We are very happy customers and look forward to driving our gorgeous car and working with Motorwerks in the future! More

Great service! Atanas Petrov went above and beyond to accommodate my needs in purchasing my car. Excellent knowledge of vehicles and very customer friendly. Would h Atanas Petrov went above and beyond to accommodate my needs in purchasing my car. Excellent knowledge of vehicles and very customer friendly. Would highly recommend his expertise to anyone in the market for a vehicle. More

Joel Gappa Always a great experience from start to finish. 5 cars thru same salesperson and dealership should attest to his expertise and professionalism. Go see Always a great experience from start to finish. 5 cars thru same salesperson and dealership should attest to his expertise and professionalism. Go see him! More

Joel and Malik-exceptional salesmen! Reliable, fun, sincere! We needed a third car for our son. We were looking at different brands of cars but deep down all of us wanted to stay with Infinti since we already ow We needed a third car for our son. We were looking at different brands of cars but deep down all of us wanted to stay with Infinti since we already own 2 other Infinities that we just adore! Naturally,throughout the years of service we have found our service guy Dave Kalasa whom we trust unconditionally so we turned to him for help and he recommended us to meet with Joel Gappa- best advice and best sales consultant ever. Joel is the most knowledgable, patient and caring guy we've ever met! He listened and knew exactly what we wanted! No pressure whatsoever! Joel -true professional yet an ordinary, simple, down to earth and honest guy whom we could relate! We are sooo happy with our purchase ! We must also admit but this purchase would have not been possible without the tremendous efforts of Malik Hussain! This guy is genius with numbers and kept doing the math for us until we finally heard what we wanted and could afford! Will definitely have business with this duo in the future and recommend them to everyone who wants an Infiniti! More

Well worth the 3.5 hour trip. After an online search for a specific used vehicle directed me toward the Inifiniti of Hoffman Estates dealership, I received a call from Daniel Tucke After an online search for a specific used vehicle directed me toward the Inifiniti of Hoffman Estates dealership, I received a call from Daniel Tucker. After providing answers to a few questions regarding the vehicle cost, options, specs., we decided that we were interested in purchasing the SUV (LARGELY a result of the personality and professionalism of Daniel). Having a tight personal schedule, we had an opening two days later and I called Daniel to ask a few final questions. Disappointed to learn that Daniel was on vacation, I called the showroom general number and was connected to another sales rep. (name undisclosed) who was extremely aggressive in his approach and very condescending in general. This turned me off immediately. Fortunately, while on the phone with the unnamed rep. Daniel called me on his vacation day to make sure that I had my questions answered. After being reengaged by Daniel, I made the trip from my home 3-4 hours away to purchase the vehicle. Throughout the entire process, Daniel was prompt, professional, respectful, and attentive to my requests and needs. We not only had a wonderful experience purchasing this car from Daniel, I will contact him (albeit 3-4 hours away) the next time that we need a car and am happy to recommend him to others currently looking. More

Used Car Purchase Everyone was very helpful and friendly. Would definitely recommend this dealership and Walt to my friends and family. Glad that i made this dealership Everyone was very helpful and friendly. Would definitely recommend this dealership and Walt to my friends and family. Glad that i made this dealership my first stop on Saturday. More

Great experience We went in and told them what we wanted and we got the car we wanted and price close to what we wanted and were in and out in no time. Erik and Malik We went in and told them what we wanted and we got the car we wanted and price close to what we wanted and were in and out in no time. Erik and Malik were awesome More

Back again I made a terrible mistake! I bought my last Infiniti from a dealer that was not Infiniti of Hoffman Estates and suffered the consequences. Poor serv I made a terrible mistake! I bought my last Infiniti from a dealer that was not Infiniti of Hoffman Estates and suffered the consequences. Poor service - poor response time - all around bad experience. Since I decided to turn our garage into a two Infiniti garage, I knew where to go. Bought my 3rd Infiniti from the team at Infiniti of HE and is was a great experience even though the first vehicle we looked at and was interested in was sold while we were discussing the pricing. They found me another very similar vehicle that didn't even appear on the stock rolls. We were able to work out a deal with the help of Rick the GM at I of HE. More

Amazing Salesman!! This is the 2nd car I have leased through Joel. He is a no pressure salesman, who works to get the best deal for his customers. There are no games dea This is the 2nd car I have leased through Joel. He is a no pressure salesman, who works to get the best deal for his customers. There are no games dealing with Joel and Hoffman Estates Infiniti!! My husband and I appreciate everything that Joel (and Malik: Sales Manager) did for us. We LOVE our new QX60! More