INFINITI of Hoffman Estates

Thank You! Our experience with Tim McLean was outstanding. Knew his product well, and answered all our questions clearly. And we appreciated his honesty. V Our experience with Tim McLean was outstanding. Knew his product well, and answered all our questions clearly. And we appreciated his honesty. Very satisfied with our experience. Thank you! More

Great experience. Great experience with both the Dealership & Atanas Petrov. I purchased an Infiniti QX60 SUV. Very professional and helpful. Will definitely return wh Great experience with both the Dealership & Atanas Petrov. I purchased an Infiniti QX60 SUV. Very professional and helpful. Will definitely return when purchasing another vehicle. More

Simply the best Arianas PETROV is simply the best ,when is time to buy a car next time I will look for him again ,he made the process buying a car look very easy thx Arianas PETROV is simply the best ,when is time to buy a car next time I will look for him again ,he made the process buying a car look very easy thx More

Great experience but had some downfalls. Overall, working with Erik Martinez was a great experience; however, dealing with Chad Simon was absolutely horrendous. Upon discussing some concerns Overall, working with Erik Martinez was a great experience; however, dealing with Chad Simon was absolutely horrendous. Upon discussing some concerns over the condition of the vehicle, he was unhelpful and did not try to help the situation at all. While discussing our six hour drive to get to that dealership we were met with the answer "I did not tell you to come down here." Usually in a business setting, managers clean up for the salesman if a bad impression is made, but in my experience our salesman, Erik Martinez, had to clean up for his unprofessional, unfriendly, and downright rude manager, Chad Simon. If I had to rate my experience concerning only the time spent with Erik it would be a 5/5, but if my review was only based on what Chad "offered" it would be beyond poor. A special thank you to Erik Martinez for trying to make the situation better and offering an apology on Chad's behalf. Would fully recommend working with Erik Martinez, but highly caution against working with Chad Simon. More

Willing to negotiate on the buyers desire. Salesmen are professional and not pushy towards selling a car. They worked with me to get the price I wanted and looked out for the best customer expe Salesmen are professional and not pushy towards selling a car. They worked with me to get the price I wanted and looked out for the best customer experience. Their expertise is with giving the best customer experience. More

Repeat Client Joel took great care of me on my first purchase at Infiniti of Hoffman, which made purchasing my 2nd one that much easier. Will refer him to anyone in Joel took great care of me on my first purchase at Infiniti of Hoffman, which made purchasing my 2nd one that much easier. Will refer him to anyone in the market. More

A Long History of Excellence! Once again I have purchased a new car from Infiniti of Hoffman Estates. This will be my third car and I will continue to do business here. The dealers Once again I have purchased a new car from Infiniti of Hoffman Estates. This will be my third car and I will continue to do business here. The dealership is truly customer centric throughout the buying experience with conciencus follow up to ensure the customer is happy with all facets of the car and the experience as a whole. For me Joel Gappa is a big part of that as I have purchased all three cars from him and will continue to be his repeat customer. Joel is friendly, genuinely helpful, efficient and a pleasure to work with. He is a great asset to the organization and should be a mentor for the younger generations. More

Satisfied customer Very helpful , friendly , patient ,not pushy and highly recommended. If I have to buy a car I would definitely come back to buy from him . Very helpful , friendly , patient ,not pushy and highly recommended. If I have to buy a car I would definitely come back to buy from him . More

Great service! I purchased an Infinity QX30 a couple days ago and Infiniti of Hoffman States was definitely the pace to go! Erik Martines was the salesperson that as I purchased an Infinity QX30 a couple days ago and Infiniti of Hoffman States was definitely the pace to go! Erik Martines was the salesperson that assisted me with my purchase, not only was he very welcoming and friendly, but in addition very knowledgeable about teaching and explaining to me all the different features and technology that my truck has, he even called the next day to ask if I had any other questions he could assist with in regards to my truck! Great service! When it came to the finance process, Mike was also very attentive and took our budget needs into consideration and was simply a great help! More

One of my best experiences with purchasing a car From the second I walked into the doors Chad was there to greet me, always friendly, never pushy, just what a person wants when shopping for vehicles. From the second I walked into the doors Chad was there to greet me, always friendly, never pushy, just what a person wants when shopping for vehicles. Each sales manager took the time to stop and say Hi and I never felt pressured into anything. A little more attention to detail from prep and inspection could have saved me a day and a second uber ride to the dealership but it all worked out, they made things right and I got a great car! More