INFINITI of Hoffman Estates

Overall great dealership, however, need to improve in service time and returning calls. Sebastian from service is great! service time and returning calls. Sebastian from service is great! More

Edgar was awesome to work with. Very professional and yet super personal. He was a great guy to do business with. It was quick and easy to purchase our newest car and we would def Very professional and yet super personal. He was a great guy to do business with. It was quick and easy to purchase our newest car and we would definity head to Infiniti of HE and see Edgar again in the future. More

Very nice staff! They made everything go very quick and smoothly! I will definitely recommend them to my friends and family! They made everything go very quick and smoothly! I will definitely recommend them to my friends and family! More

Split on how I feel. .. advertised 1 price online & wouldn't honor it because they had a LOJACK put on it for thefts at their dealership. Didnt want to buy it .. should ha .. advertised 1 price online & wouldn't honor it because they had a LOJACK put on it for thefts at their dealership. Didnt want to buy it .. should have honored the price. Salesmen were great.... ultimately I feel like it was a good deal..but part of me felt like it was bait and switch.... Clean dealership.. nice selection of cars. More

The hour drive was worth it. Robert Rodriguez was very helpful and professional. He guided me towards the best decision, with no pressure. Robert made my experience very comforta Robert Rodriguez was very helpful and professional. He guided me towards the best decision, with no pressure. Robert made my experience very comfortable. I don’t believe I would have walked out with a ride without him. Infiniti of Hoffman Estates has a great member to the team. Can’t thank Robert enough More

As always Joel was professional, friendly and easy to work with. He had everything ready when we arrived which helped in making our purchase quick and easy. work with. He had everything ready when we arrived which helped in making our purchase quick and easy. More

Great service and good selection of cars available. They do a good job with their current customers. They do a good job with their current customers. More

Edgardo is the most complete customer friendly sales person I’ve ever had the pleasure of working with. Nice to see he cared about my needs. Thank you person I’ve ever had the pleasure of working with. Nice to see he cared about my needs. Thank you More

service was good was able to cancel appointment and reschedule appointment via text. Need to follow up with customer beginning to end. reschedule appointment via text. Need to follow up with customer beginning to end. More

I originally planned to look at & test drive SUV's other than Infinit as I had been driving my FX35 for almost 14 years. I loved my FX but thought it might be nice to check out something different so I test than Infinit as I had been driving my FX35 for almost 14 years. I loved my FX but thought it might be nice to check out something different so I test drove a Genesis GV70. The sales guys talked nice, but when they wrote up the paperwork for me to purchase, they turned on the pressure big time & I didn't trust them at all. I walked away from that deal. After I left the Genesis dealer, all I could think was, "I'm not looking any further so I'll go see Joel at Infiniti (Hoffman Estates)". Over the years, my husband & I had purchased 3 or 4 cars from Joel & he was exactly how I remembered him: Trustworthy, extremely knowledgeable, safe, kind, patient, no shenanigans & always willing to spend whatever time I needed to feel comfortable with making the purchase. I love my new QX55 but the whole reason I made a bee line for Infiniti of Hoffman was to purchase my new car from Joel! He's the best! More