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13 Reviews of INFINITI of Hilton Head - Service Center
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January 14, 2025
I took my car in to find out what was causing a rattling noise under the hood. After the service dept checked it, I was told what they said my problem was among other problems. I called to prepay and get my noise under the hood. After the service dept checked it, I was told what they said my problem was among other problems. I called to prepay and get my car scheduled for an appt to be fixed of the rattling noise. The credit card service was down, and was told I would be contacted in a couple of days. Well, the couple of days has turned to a few months and I have still yet to hear from them. I took my car somewhere else and they diagnosed it with something different. I took it to another person just to see what they said and they said the same as the 2nd shop. I paid $200+ for incorrect information. I'm glad I wasn't contacted for the appt to pay close to $1500 for something that wasn't even the problem. One positive thing I will say is that the people I came in contact with were very nice. More
by EB
Employees Worked With
N/A
September 28, 2023
Repeatedly received conflicting information from service dept. Was never able to get my car repaired here. It was a minor repair. Asked several times to speak to service manager but was never allowed to sp dept. Was never able to get my car repaired here. It was a minor repair. Asked several times to speak to service manager but was never allowed to speak to manager or even technician. More
by Stewart.ro
Employees Worked With
Was not allowed to speak to technician
September 03, 2023
I had an absolutely wonderful experience with the Infiniti service! From the moment I walked in, the staff was incredibly welcoming and attentive. They went above and beyond to meet my needs and answ Infiniti service! From the moment I walked in, the staff was incredibly welcoming and attentive. They went above and beyond to meet my needs and answer all my questions. The product I purchased exceeded my expectations in terms of quality and functionality. I’m truly impressed with their outstanding customer service and top-notch products. I highly recommend this company to anyone looking for exceptional service and products. Thank you for making my experience so enjoyable! More
by d.harding401
Employees Worked With
Chad Alden
April 03, 2023
Completely satisfied- Jim took care of my needs . Had some interior work done , technician did a great job as well - I’ve owned several Infiniti’s have been very pleased with the car line Had some interior work done , technician did a great job as well - I’ve owned several Infiniti’s have been very pleased with the car line More
by Pickel2
Employees Worked With
Jim service manager
April 20, 2022
This dealership has been a constant professional in the years I have service. They unlike some other dealerships on the island are not consistent with great service. I will continue to your customer. Gre years I have service. They unlike some other dealerships on the island are not consistent with great service. I will continue to your customer. Great services. More
by Flower53buck
Employees Worked With
Brandon
December 25, 2021
Lousy service.no communication despite sitting in waiting room for 4 hours. No info re failure of front door to open with key fab. Key fab disassembled when car returned to me. Attendant unable to put it bac room for 4 hours. No info re failure of front door to open with key fab. Key fab disassembled when car returned to me. Attendant unable to put it back together & accused me of having glued it together. Never happened. Supervisor finally assembled it & finally told me that I needed a new door activator which had to be ordered.All this after I got into car to drive home but had to back inside to get mess resolved. More
by Bobby DiB
Employees Worked With
Your. Service attendants. Also, person who arranged my visit. She told me that I only needed an oil change when I had to tell her to go back in the record to seek that i needed a general 41000 maintenance., Chris Creque
